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for the second time while playing Keno on this platform, I inadvertently selected the max bet icon, which just so happens to be placed right by all the other icons on the screen so it’s easy to do. The second time I did it this morning though it resulted in a spin for $91 and so lost everything, I spoke with David from customer service who implicitly said he did not care and that it was my problem. He showed no empathy for the situation and could not even see where I was coming from. He showed great ignorance. I have additional attachments I can send if you would like showing entire conversation with David from Support.

Dear c9knvdcrgz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

You are solely responsible for any bets made through your casino account, and proving that any wagers were placed by mistake can be difficult.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding. 

Best regards,

Dominika

Dear c9knvdcrgz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.