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Hello, since I've registered 6-7 days ago, I've been playing on deposits only, without a single win, only 100% loss. I wrote to the staff, who treated me quite poorly and disrespectfully. I asked them to check my account and see that this is not normal, but they keep saying the same thing over and over again - it's just a coincidence and more nonsense.

здр от както съм се регестрирал 6-7дена играя на депозити само без 1печалба само на 100% загуба писах персонала се отнася досто подло неуважително,казах да проверят профила и да видят че това не е нормално а те знаят едно и също случайност и дъра бъра поредните глупусти

Dear nokiavertu,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

this is not sometimes this already happens for 1 week every god's day active game and we continue only with deposits, it is a coincidence that you go out on the road and find 20 BGN this is not a coincidence this is already a fraud and false advertising the amount has already grown over 1500 BGN in a week most likely I will now have to contact the Gambling and Consumer Protection Commission (this is impossible 100% loss)

това не е понякога това вече се слъчва 1седмица всеки божи ден активна игра и продължаваме само с депозити ,случайност е да излезеш на пътя и да намериш 20лв това не е случайност това вече е измама и фалшива реклама сумата нарастна вече над 1500лв за седмица най вероятно вече ще се наложи да се обърна и към комисията по хазарта и закрила на потребителя (това е невъзможно 100% загуба)

well, I can take pictures of all the deposits to make sure what it is about, I turned to their colleagues with a request to the team to thoroughly examine this profile, because this is Abnormal, but I did not receive anything significant, and most brazenly they quoted me the same thing and exited the chat

ами мога да снимам всички депозите да се уверите за какво става въпрос обърнах се към тяхните сътдрудници с молба екипа да разгледа обстойно тоя профил ,защото това е Ненормално но не получих нищо съществено а най нагло ми са цитира едно и също нещо и излизат от чата

Thank you for your reply, nokiavertu. I am sorry, but one week of playing is not enough gameplay to conclude that there is something wrong with games. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games, but based on your messages I am already convinced that you wouldn't be able to provide any of those. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.

If you do not agree with our decision, you can always contact the licensing authority you believe the casino has, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.