Hej!
Vores kundesupportteam har gennemgået historien om kommunikation med denne bruger.
Faktisk kontaktede brugeren os, og der blev oprettet en billet til den forsinkede indbetaling til spillesaldoen.
I øjeblikket er kundeanmodningen markeret som "løst", da midlerne er blevet krediteret brugerens spillesaldo.
Forsinkelsen var forårsaget af langvarig behandling fra betalingsudbyderens side.
På vegne af ELONBET-teamet beklager vi ulejligheden. som en undskyldning, udover den krediterede indbetaling, har vi tilføjet en bonuspakke til brugerens spillekonto. Dette giver brugeren mulighed for at aktivere gratis spins eller en indbetalingsbonus under næste indbetalinger.
Denne bruger er blevet underrettet af vores team om løsningen af hans anmodning og tilføjelsen af bonuspakke til hans spillekonto.
Hello!
Our customer support team has reviewed the history of communications with this user.
Indeed, the user contacted us, and a ticket was created for the delayed deposit to the gaming balance.
Currently, the customer request is marked as "resolved" since the funds have been credited to the user's gaming balance.
The delay was caused by prolonged processing on the part of the payment provider.
On behalf of ELONBET team, we apologize for the inconvenience caused; as an apology, in addition to the credited deposit, we have added a Bonus Pack to the user's gaming account. This allows the user to activate free spins or a deposit bonus during next deposits.
This user has been notified by our team about the resolution of his request and the addition of Bonus Pack to his gaming account.
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