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Hello, I was playing some virtual games, I had 36 euros in my account, but right after winning a virtual soccer game and thus having a balance of 42 euros, I find myself in a terrible situation with a balance of 0 euros, what should I do?

Ciao stavo giocando dei virtuali , avevo 36 euro sul conto , ma subito dopo aver vinto un virtuale sul calcio e quindi avendo un saldo di 42 euro mi ritrovo in una situazione bruttissima ossia con 0 euro di saldo , cosa devo fare?

Hello filippoferrara1998,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Eurobet.it Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any active bonus? Can you please forward your betting history to nikolas.b@casino.guru?? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, so I sent an email to Eurobet customer service but no response from them, even today the account is practically zero, yes I have a verified gaming account for two years or so if I remember correctly, seeing this morning on the bets it appears that the balance is blocked in extreme lightining roulette on live casino, but it doesn't let me log in, but it tells me insufficient balance on a black screen, furthermore I didn't have any active bonus but the balance in its entirety was real and can be withdrawn

Ciao , allora ho mandato una mail al servizio clienti eurobet ma nessuna risposta da parte loro , anche oggi il conto è praticamente azzerato , si ho un conto gioco verificato se non ricordo male da due anni o poco più , vedendo stamattina sulle scommesse risulta che il saldo è bloccato in extreme lightining roulette su casinò live , non mi fa però entrare dentro , ma mi dice saldo insufficiente su schermata nera , inoltre non avevo nessun bonus attivo ma il saldo nella sua interezza èra reale è prelevabile

Hello filippoferrara1998,

Can you please forward your deposit, betting and bonus history to nikolas.b@casino.guru?

Dear filippoferrara1998,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.