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Hello, they have confiscated 1297.77 from me, essentially these funds were in the form of a bonus and I had to complete the rollover. I completed the entire rollover and indeed my bonus balance became a real balance. I withdrew my winnings but today they were seized. Allegedly they confiscated the funds due to the following reason: "even when the money becomes real, the bonus is seized because it only allows for winnings" Please help me recover my money, thank you

salve, mi hanno sequestrato 1297.77 , in pratica questi soldi erano sottoforma di bonus ed io dovevo completare il rollover, io ho completato tutto il rollover ed infatti il saldo bonus è diventato saldo reale, ho prelevato la mia vincita, ma oggi mi sono stati sequestrati a detta loro hanno sequestrato per questo motivo: ''anche quando il denaro diventa reale, il bonus viene sequestrato perché permette solo di vincere'' aiutatemi a recuperare i miei soldi, grazie

Dear klaudius98,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ExclusiveBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if you activated a deposit bonus or a bonus not requiring a deposit?
• Could you please share the entire justification you received from the casino here? Post a screenshot here or send me the information to my email at tomas@casino.guru
• How long have you been a player in the casino? Is your casino account verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, so I activated a deposit bonus, played my deposit with the bonus, won and then completed the rollover

Salve, allora ho attivato un bonus deposito, ho giocato il mio deposito con il bonus, ho vinto e successivamente ho completato il rollover

My account is verified, now I attach a part of the conversation, they claim that if you win with the bonus and convert the money it's not the same as yours, it was the first time I used this site because I was duped by the promo. I sent her the screen shot via email

Il mio conto è verificato , adesso allego un tratto della conversazione, loro asseriscono che se si vince con il bonus e si converte i soldi non sono lo stesso tuo, era la prima volta che usavo questo sito perché mi sono fatta abbindolare dalla promo. Le ho girato lo screen via mail

Do I understand correctly you exclusively bet on sports on the website while your bonus was active?

Sports only, I withdrew my amount only after the bonus was converted into a real balance, i.e. I completed the rollover

Solo ed esclusivamente sport, ho prelevato la mia cifra solo dopo che il bonus è stato convertito in saldo reale, cioè ho completato il rollover

is there any news?

ci sono novità?

Thank you for your reply, klaudius98. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

I don't understand why you can't help me, but he turns me around...

Non capisco perché non mi potete aiutare, però mi gira i siti…

Please understand that we lack expertise in sports-betting issues. If you only placed bets on sports betting and you are experiencing these issues, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.