Tak for din påstand.
Forstå venligst, at vi ikke kan straffe kasinoer for at mangle en bestemt licens.
Hvis et kasino accepterer spillere fra et bestemt land, skal de udbetale deres legitime gevinster. Hvis en spiller risikerer deres penge og vinder, bør kasinoet behandle deres udbetaling. Efter samme princip, når en spiller taber, er han ikke berettiget til en refusion.
Vi mener, at kasinoer bør tilbyde en mekanisme til permanent selvudelukkelse for spillere, der ikke har kontrol over deres spil. Hvis en spiller ønsker at blive beskyttet, skal han informere kasinoet om deres spilleproblem.
Med de angivne grunde kan vi desværre ikke se en gyldig grund til en refusion.
Fortæl mig venligst, hvis der er andre grunde, vi ikke har overvejet, ellers vil klagen blive lukket.
På forhånd mange tak for dit svar.
Thanks for your assertion.
Please understand we can't penalize casinos for lacking any particular license.
If a casino is accepting player from a certain country they should pay out their legitimate winnings. If a player risks their funds and wins, the casino should process their payout. By the same principle, when a player loses he isn't eligible for a refund.
We believe casinos should offer a mechanism of permanent self-exclusion for players who are not in control of their gambling. If a player wishes to be protected, he should inform the casino of their gambling problem.
Sadly, with the reasons given, we don't see a valid reason for a refund.
Please let me know if there are any other reasons we haven't considered, otherwise the complaint will be closed.
Thank you very much in advance for your reply.
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