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I had won 240 euros .. wanted to pay out this money with a Paysafe account .. I made the payment .. and was rejected .. Then I start the chat.un10 o'clock in the morning .. talked to X supporters, who promised that it would work now To pay out, I made a payout again and again (they had all the necessary documents, but it didn't work again. I chatted with the last supporter at 8 p.m. at about 1.30 am .. my nerves were knocked out and finally .. he could make the mistake not find it .. i'm very mad at this casino it cost me a whole day .. bad .. i would never play again.

Ich hatte 240 euro gewonnen .. wollte dieses Geld auszahlen mit Paysafekonto..ich habe die Auszahlung vorgenommen .. und wurde Abgewiesen.. Dan starte ich den chat.un10 uhr am Morgens .. redete mit X Supportern, die versprachen das es jetzt klappt zum Auszahlen.inmer wieder tätigte ich einen Auszahlung ( sie hatten alle nötigen Unterlagen, doch es klappte wieder nicht. Mit dem letzten supporter um 20 uhr chatete ich ca .1.30.. meine nerven waren ko.schluss und entlich.. konnte er den fehler nicht finden.. ich bin sehr wüdent auf dieses casino hat mich einen ganzen Tag gekostet .. schlecht .. würde ich nie wieder spielen.

Dear Nadia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to know, if you were offered an alternative payment method. Were you informed, what the problem might be?

Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).

Looking forward to hearing from you.

Best regards,

Kristina

Yes, I just didn't reach the limit of 300 euros .. That I can withdraw via banking ... there was no other alternative ..

Ja nur die limit von 300 euro habe ich nicht erreicht.. Das ich via banking auszahlen kann ... eine andere alternative gab es nicht..

Thank you very much Nadia for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thank you very much ...

Ja danke Ihnen .. vielmals ...

Hi Nadia,

I looked at your case and understand the situation. Have you tried to ask the casino support if there was an alternative withdrawal method?

hello yes of course ... would have only been via bank transfer .. But my guhaben was too small

hallo ja klar... wäre nur über banküberweisung gegangen.. Aber mein Guhaben war zu klein

OK Nadia,

I will contact the casino and see if I can help.

Hello Nadia,

We are sorry to hear about your unpleasant experience.

The delay was caused by external factors (the used withdrawal method did not accept funds). As an alternative, support agent offered another way to withdraw funds. 

Dear Nadia, we apologize for the temporary inconvenience.

Best regards,

Lady Hammer Casino

Thank you Lady Hammer for the reply. Nadia, please let me know if you were able to withdraw your winnings.

All good🥰 thank you all ..

Alles gut🥰 danke euch allen..

Dear Nadia,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter