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I won 9,593 on Gates of Olympus on fonbet and they closed my account and only credited 477 of the 9,593 under the pretext that I violated the terms, citing various terms without explaining to me what exactly I violated.

The day before, I had completed the telephone identification and they had credited me with a withdrawal of 200 euros.

Κέρδισα 9.593 στο Gates of olympus στην fonbet και αυτοί μου έκλεισαν τον λογαριασμό μου πίστωσαν μόνο τα 477 από τα 9.593 με πρόφαση ότι παραβίασα όρους παραθέτοντας μου διάφορους όρους χωρις να μου εξηγούν τι παραβίασα ακριβως.

Την προηγούμενη μέρα είχα ολοκληρώσει την τηλεφωνική ταυτοποίηση και μου είχαν πιστώσει μια ανάληψη 200 ευρώ .

Hello Stavroula,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fonbet Casino GR. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

He had made a full identification the day before.

In fact, we had also spoken by phone to verify.

Yes, he really had made a deposit of 100 euros.

3 days ago they told me they would respond to my complaint within ten days.

Είχε κάνει πλήρη ταυτοποίηση την προηγούμενη μέρα .

Μάλιστα είχαμε μιλήσει και τηλεφωνικά για να γίνει η επαλήθευση

Ναι με πραγματικά είχε κάνει κατάθεση 100 ευρώ

Πριν 3 μέρεσ που μου είπαν ότι θα μου απαντήσουν εντοσ δέκα ημερών στην καταγγελία μου

Hello Stavroula,

Please forward the communication between you and the casino, especially where they mention the reason of confiscating your balance, to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear Stavroula,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.