Forbes Casino - Spillerens bonuskrav afvises.

FORBES casino provides misleading and false information about the Birthday Bonus offer. I met all the stated conditions to receive the bonus and did not get it. Support is unresponsive and communicates very briefly. In the end, I was told that the bonus is only for active accounts.

FORBES casino uvádí klamavé a lživé informace o nabídce Narozeninového bonusu. Splnila jsem všechny uvedené podmínky pro získání bonusu a nedostala jsem jej. Podpora nereaguje, jen velmi stroze. Nakonec mi bylo sděleno, že je to bonus pouze pro aktivní účty.

Dear retizak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• When did you create your casino account?
• Could you please confirm that you have passed the KYC verification?
• Could you please share the bonus terms and conditions?
• Could you please share your communication with the casino regarding the birthday bonus? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear retizak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I already sent the answer to the email you mentioned on 31.8.2024.

Odpověď na vámi uvedený email jsem odeslal už 31.8.2024.

The casino sent me an apologetic message (with an added birthday bonus) on their website messages on 9/2. However, I did not receive a notification either by e-mail or SMS, so I discovered it only today after logging into already. account According to customer support, the bonus was forfeited. This resolved the situation and I am permanently canceling my Forbescasin account.

Kasino mi 2. 9. zaslalo omluvnou zprávu (s dodatečným narozeninovým bonusem) do zpráv na jejich webových stránkách. Nedostala jsem ale upozornění ani do mailu ani do SMS, tudíž jsem to objevila až dnes po přihlášení do už. konta. Dle zákaznické podpory bonus propadl. Tímto se situace vyřešila a já u Forbescasina ruším natrvalo účet.

Dear retizak, do you need any further assistance, or can we consider this case resolved?

Dear retizak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.