Hej
Jeg spiller med Betonic Casino fra Ungarn. Jeg havde en betalingsanmodning den 13.11.2023. Det er nu 24/11/2023, og min betaling afventer stadig. Online chat og e-mail kommer også med de samme skabelontekster. Jeg vil være meget spændt på om de overhovedet bliver tildelt🙁
Hi. If you check our review, the casino is not doing very well and actually some players already experienced delayed payments.
If I may ask, has your account already been verified? Do you have any idea what could be the problem?
Of course you can always submit a complaint and our team will do their best to help you out.
Will wait for your answer.
Tak for svaret, ja, jeg har allerede skrevet til alle eksisterende e-mailadresser til dem, men svaret er altid, at der er mange betalingsanmodninger, men de fremskynder processen. Jeg har indsendt dokumenterne til min konto, men de tjekker stadig.
Despite the bitter taste, I'd say this is at least a reasonable explanation.
It actually makes sense... There is less time to finalize KYC and proceed with the withdrawal once the casino lacks the manpower 🙁.
I suggest giving it up to 14 full days to speed it up more than I would consider submitting a free-of-charge complaint. Are you familiar with our Complaint Resolution Center, by the way?
Desværre kender jeg ham ikke. Men de afviste min betalingsanmodning. 
de henviste til dette, men det er ikke sandt
Hello. Do I understand it correctly that you played with a bonus and the casino is now saying you breached the Terms and Conditions of that bonus, right? Are you aware of doing so?
As Radka mentioned above, we have a great team in our Complaint Resolution Center. If you like you can find all the useful information how to file a complaint in this guide.
Whenever you decide to do so, just use this link and of course do not hesitate to ask any questions.
Hello Jerry Casino, I hope you are well. I have a complaint that I want to file on this site. I made a bet on a sport and my last bet won and the signer says my bet is a loser and I saw the result of a match on all the sites I saw that my last bet won and the signer says your bet is a loser.
Hi, you write under casino Betonic and you mention some Jerry, could you show what it is because the only one I found here is this- Slotjerry casino.
Regarding your problem, I must disappoint you, but at Casino Guru we don't deal with sports betting, because we don't have the experts or the insight to assess such cases.
So I will try to help you as much as possible by sharing some pages where you could file a complaint and hopefully they will help you.
You can find them here:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you get a result or an answer, feel free to let us know if you have managed to solve the issue.
Wish you luck. ☘️
Meget negativ! Jeg spillede med mine egne penge uden bonuskampagner. Jeg ønskede at udbetale mine gevinster, jeg fik falsk håb, og nu venter jeg over 7 dage på betalingen
Hi, we give casinos 14 days to make a withdrawal.
However, based on the safety index, I would say it was not the best choice.
Can I ask if your case is also related to sports betting or not ? Do you have a verified casino account ?
Anyway, I saw that you managed to file a complaint, so when the 14 days are up our team will try to help you.
If you had any update, let us know.
Tak skal du have.
Jeg brugte udelukkende sportsvæddemål. Kontoen er blevet bekræftet. Jeg vil informere dig, hvis betalingen sker i mellemtiden
tak skal du have
Kontoen er blevet bekræftet.
Thank you for the update, keep posing any news regarding this issue and hopefully our complaint team will be able to help you out.
Dette casino, såvel som Thrillsy, har ikke bonusser til brasilianske spillere og holder bonussiden aktiveret for at bedrage spillere, som om de ville modtage dem, når de lavede den første indbetaling eller endda andre. Dette bør rapporteres, fordi de bedrager spillere med falske løfter til brasilianere!!!
Oh, how did you figure that out. This way, that you wanted to take the bonus and you couldn't because you're from Brazil ? I know sometimes it happens that it's because of an "administrative decision" which is not necessarily the same thing so maybe I would like to hear the reason why you can't have them.
Jeg oprettede min konto, foretog min første indbetaling og opdagede, at de ikke giver bonusser til min region (Brasilien). Mærkeligt nok virker bonussiden aktiv for mit portugisiske sprog. Vildledende reklame, som jeg allerede har talt om i livechatten, og de fortalte mig, at de ville rette det et par gange, og det har de ikke. De vil tiltrække nye spillere, og de leverer ikke.
De vil tiltrække nye spillere, og de holder ikke deres løfter.
Well, they should fix that if they themselves have admitted that it is a mistake. I wouldn't see a problem with the Portuguese saying something about bonuses, because it's not just Brazil that speaks that way. But if they don't say somewhere that there are no bonuses for Brazilian players then they shouldn't attract them.
Anyway, didn't you try to check the Terms beforehand to see if you can find something there ?
Præcis, de burde ordne det, men det gør de ikke. Ja, jeg har læst vilkårene og betingelserne, og der er intet om landebegrænsninger, kort sagt, kasinoet virker ondsindet på mig eller har ikke nok personale til at arbejde efter de fastsatte standarder.
Kan du hjælpe mig med at lukke min Betonic og Thrillsy-konto? Jeg har allerede spurgt dem på live chat og via e-mail, men de svarer aldrig, de er ikke interesserede, eller de har ikke ordentlig support.
Of course, if you are not allowed or the casino ignores you, you can file a complaint with both casinos and our team will try to help you.
You think you're gonna go for it?
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