4 dage siden
Men fra hvad jeg kan se, er denne KYC-proces et punkt til forbedring hos Betsofa...
Automatisk oversættelse:
BetSofa Casino – generel debat (side 5)
4 dage siden
Yes, that's quite logical. But you will pay more for a fast passport processing as you say, and for one verification it would probably not be optimal. So try to communicate with them further and see what they tell you. If nothing can be resolved, we will try to help.
Fingers crossed.🤞
4 dage siden
Support gav mig en anden position i dag. De sagde, at de ville give det videre til den ansvarlige afdeling og vende tilbage til mig via e-mail. Jeg venter og håber det lykkes. 🤞🤞
Automatisk oversættelse:
1
3 dage siden
That's a slightly more positive answer, so let's wait and see what they come up with. Hopefully they'll be able to find an alternative and you'll be able to verify.
Good luck. ☘️😊
2 dage siden
Hello , i add complaint in casino guru but complaint is examing now, i wait 12 days for verification, first of all i wait 5 days for verify all documents in site all document will accepted every 24 hours not faster 🙂, after this support send me mail to send another photo with numbers, i will do IT after this send me another mail to record video, and after this today i wait 6 days. Its one big joke.
22 timer siden
Hello, you are getting close to the time frame we give casinos to complete the verification. It's quite a long time and if they keep asking something different I personally would be in favor of asking it all at once so I can send everything. But maybe the casino doesn't think something is right and they need to verify it 100% and want to be sure. So it's good that you cooperate and I believe that if you do the verification successfully, you won't have problems anymore.
If you do, our team will be here to help you. If you find out anything new, I'll be here.
Fingers crossed.🤞🤞
22 timer siden
Wrong ??
Im 39 years old, i send everything , what can be wrong ?? Only casino , i Play without bonus only slots. I deposit 496 and want withdraw 1000.
19 timer siden
But sometimes the casino may not like something about the documents, selfie or what you send and that's why they ask for more. I don't know what it could be but it's a process that casinos are extra careful with and you're certainly not the first or last person to go through something like this. However, as long as everything is going well on your side then there is nothing to worry about and it will turn out fine I hope.
19 timer siden
Jaro i have over 100 casino and bookmakers account , i have all of wallet like binance , coinbase etc, always my document will accept without problem , this is first time where my verification is so long 🙂
18 timer siden
I understand that, sometimes casinos may extend the verification a bit for some reason but as I said, they probably just want to be sure of something. If it takes more than 14 days, you can file a complaint with us and our team will try to assist you. What do you think, can you manage? 🙂
18 timer siden
I have complaint in casino guru case is examing , by Victoria but still no news
17 timer siden
Jeg ved, hvordan det er, jeg har også problemer med KYC. Jeg har også flere konti på andre casinoer. Jeg har allerede været igennem nogle, der var meget invasive og bureaukratiske, og bad endda om en opgørelse over mine konti for de sidste 3 måneder, jeg sendte alt selv uden at acceptere, og efter en periode på 12 dage var alt fint (denne invasive KYC, som jeg beskrevet var ikke fra Betsofa). Jeg mener, at Betsofas KYC skal forbedres, være mere agil og øge mulighederne for automatisk accepterede dokumenter for at reducere de manuelle analyser, der tager længst tid.
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