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Hvis du vil diskutere noget i relation til Bullsbet.io Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Bullsbet.io Casino – generel debat
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Bonus wagering is 40x bonus + deposit, not 40x bonus as casinoguru says
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Hi thanks for the information. I've passed it on to our data team who will take a look at it and will update the bonus if it's correct.
Anyway, did you play with this bonus when you found out?
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I did play it awyways!
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And did you also manage to win and withdraw something ? 🙂
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That's what I like to hear. What method did you use when it was fast ? 🙂
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Thumbs up for Skrill, then! 👌🐱🏍
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i dag spærrede de min konto uden at give mig nogen grund, de besvarer ikke e-mails, de tager ikke telefonen, og jeg kan ikke hæve pengene fra kontoen, som jeg vandt jævnligt uden bonus og med korrekt dokumentregistrering. Vær forsigtig
Automatisk oversættelse:
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Seems strange, intersting to see what happens here before i deposit again
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Hello Lucio
You have received an Account suspension notice email for three violations of the Terms and Conditions. While your account is still under review it will remain temporarily closed.
We can share more details to administrators for this review if required. As advised if you have any specific question relating to the Account suspension email you can reply to the email directly.
We appreciate your understanding.
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i dag spærrede de min konto uden at give mig nogen grund, de besvarer ikke e-mails, de tager ikke telefonen, og jeg kan ikke hæve pengene fra kontoen, som jeg vandt jævnligt uden bonus og med korrekt dokumentregistrering. Vær forsigtig
Automatisk oversættelse:
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Sounds nasty, so I'm glad you managed to find our website, and more importantly, it's great the complaint was also raised!
According to the complaint itself and the fact that the investigation has just started, I feel it's far too early for some sort of wild speculation.
Simply put, if there is a suspicion, the casino has to respond in order to clear up all doubts before your account is free to use again. I imagine it may be just a strike from nowhere for you now, but try to be patient,please.
As soon as this check is over, your time for a response will come. I hope it's just a formality, yet once initiated, this procedure must be carried out until its very end.
By the way, I have to admit, I'm amazed you were informed about so many details; that's quite unlikely, and I would definitely take that as a bright side showing the casino's willingness to act transparently.
It's a good sign.
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Tak Bullsbet.io for svaret, men hvorfor svarede ingen på mine e-mails eller telefonopkald i 12 timer i går?
Siger du også, at jeg begik 3 overtrædelser af vilkårene? Hvorfor ? Jeg har tilføjet 2 nye kreditkort? hvad er der galt med det! Eller fordi jeg brugte bonussen forkert? Falsk, fordi de opnåede gevinster på kontoen blev opnået efter at være løbet tør for bonuspenge og have indsat igen uden bonus. Eller fordi der er en sammenhæng med en udelukket bilkonto? hvad betyder det ? Under alle omstændigheder blev pengene vundet regelmæssigt, komplet med indbetalinger og registrering af alle dokumenter. Nu skal jeg inddrive de brugte penge, og du tilbageholder dem uden grund. Du kunne også kontakte mig uden at lukke min konto, jeg ville have svaret med det samme med alt, hvad du ville vide, og det ville have været venligere af dig.
Automatisk oversættelse:
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Hmm, as far as the cards are concerned, they are yours and you also provided the casino with some documents about them as part of their verification ?
Regarding the excluded account, did you try this process in this casino or is it some other account ?
Either way our team will try to investigate the whole case and so will the casino and you will probably get a final decision later. And that's why I wouldn't like to rush and wait for the facts. If you have something new, let me know.
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Bestemte ! de er alle mine, og jeg har leveret dokumenterne til kortene. For den udelukkede konto forstår jeg ikke hvad det handler om, den eneste konto jeg har med bullsbet er denne, hvad betyder det for andre casinoer??
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To be honest, we need to get a deeper explanation regarding the "second," or better say, excluded, account.
There must be something that triggered the check, though it is impossible to identify the starter.
Now that you mentioned that on your own, it seems like it has something to do with an account in a different casino, am I correct? Well, that's another thing worth investigating through the complaint, if you ask me.
🤷♂️
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Jeg har allerede indsendt rapporten for flere dage siden, og jeg venter stadig på, at du ser på den og godkender beskederne. Men jeg vil gerne stille dig et spørgsmål: hvorfor kan jeg ikke have andre konti på andre kasinoer? Hvem af os har ikke spillet på flere kasinoer? Spiller du kun på ét casino? Det får mig til at grine...
Automatisk oversættelse:
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Dear player,
I bet you're confusing two things together. Not a single casino (anonymous casinos excluded) allows the player to create multiple accounts; this is a well-known business standard.
Of course, you can create one account at every casino within the same group. The golden rule says: One account per casino - not a group.
I hope it is now clear.
And for the complaint, I suggest you pay attention to the instructions 🙏:
"How long will it all take?
The time elapsed between submitting a complaint and the complaint being closed varies greatly. The complaints processed most quickly are those that can be resolved without getting the casino involved or those that are rejected because the casino has not done anything wrong. Other complaints, however, can be very time-consuming.
Here are some rough estimates and time-related information about complaints:
You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another.
We do everything we can to resolve complaints as quickly as possible, but it's not always a straightforward process. Please be patient and provide all the necessary information to speed things up on your side."
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Jeg vil gerne advare alle spillere om at holde sig væk fra dette casino. For at undgå at betale gevinsten foregiver de, at du spiller med 2 konti, eller at du har spillet med slots, der ikke er tilladt i dit land (men slots er ikke blokeret, de giver dig mulighed for at spille!!). Desuden udgør de på betalingstidspunktet, at du er spillere, der er afhængige af gambling, og derfor betaler de ikke gevinsten for at beskytte dig!! Hvis du ikke vil miste dine penge, så glem det!
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