Hello.
I can see that you have already filed a complaint. Kristina is waiting for your answer so please find the time to answer her questions and I'm confident she will do her best to solve your problem.
In the meantime don't hesitate to ask any questions.
Warning to anyone who is stupid enough (like me) to play here.
Been trying to withdraw for a year.
I'm told payment methods unavailable, i put the wrong info in, max of 200 euro per day.
Over 20 withdrawals have been cancelled. I have a complaint open, but wanted to warn people.
Hello there and thank you for your post. Please do not be that harsh on yourself, everyone makes mistakes, and we are suppose to learn from them, as they say. 👌 It could actually help you next time to be more cautious, maybe, and choose a casino which could perhaps be more trustworthy. What do you say, would you agree?
You have done good that you opened a complaint with our team. I am sure they will do everything possible to get it solved, which is not an easy task for them when it comes to casinos with a very low safety index.
So let's keep fingers crossed 🤞 and hope that your experience will help others, as you wished when you wrote your post.
This site needs removal and/or clear theft warning.
Been trying to get 599 euros out for a year. Every excuse under the sun:
Have sent stuff to a solicitor.
Avoid like the plague!
Hello, I have read about your problem with withdrawing money. If you've been waiting a year for your funds, I'd say that's too much. I also noticed that casino gave you a lot of reasons why you still don't have the money, but I don't think that's adequate.
Anyway, you have opened a complaint with us and our team will try to help you in your situation. I was just wondering if you thought you might want to get in touch sooner and ask for help ?
Besides, I also find that you have sent this case to a lawyer, so I'll be curious to hear how this whole case turns out.
Could you please let me know when you have something new ?
I will keep my fingers crossed. 🤞
Hej, jeg har nu et stort beløb på min saldo på dette casino. Jeg ville hæve 10.000 euro og fik at vide, at jeg kun kunne hæve 400 pr. hævning. Nu er jeg spændt på, om der sker noget. Jeg har nu i alt 9.400 euro, som jeg nu burde hæve i trin på 400?!
Meget mærkeligt. Jeg ville gerne skrive en klage her, men jeg kan ikke komme videre med spørgsmålene.
They actually have a weekly limit of €5,000 and monthly limit is €20,000. I would recommend yo to get in touch with the support and ask them about this. Give us any update whenever you have one, please.
Hej Romi, tak for info. Jeg har nu anmodet om 400 euro som foreslået af kasinoet. Hvis denne betaling faktisk er ankommet, vil jeg bede support om disse grænser.
Hej, jeg har nu modtaget de første 400 euro. Jeg spurgte support om grænserne.
Hey, that's great. Let us know, please, whenever you'll find out. I'd really like to know what the answer will be about the limits. Could you also take some screenshots for me of the conversation, or the email, where they say what the actual withdrawal limit is, please? Maybe it'll be a great information for our data team to know about.😉
Hej Romi,
Efter de første 400 ankom, bad jeg straks om de næste 400. Samtidig skrev jeg følgende e-mail til support:
Intet svar endnu.
Hi and thank you for the update. I am really curious what the answer's gonna be. Please keep us informed.
Hej, i supportchatten fortæller de mig, at grænsen stadig er 400, og de ved ikke, hvornår grænsen bliver ophævet. Jeg fortsætter med debiteringerne på 400 euro hver.
Try to write an email to their official email address to request an explanation, if you wish. That is what I would do, for sure. They should be able to change the limit, as stated on their website.
Hej,
Det gjorde jeg, men desværre intet svar endnu.
Med venlig hilsen
Hej, jeg har ventet på et beløb på 600 euro i omkring en uge. Disse lange behandlingstider ser ud til at være normale for casinoet, eller kan jeg mentalt sige farvel til pengene? Jeg har aldrig oplevet så lange tider før. Verifikation mv fandt sted som en del af fortrydelsesanmodningen.
Hej, ja, behandlingstiderne er virkelig lange. Inklusive verifikationen kan det nemt tage to uger. Derudover arbejder de kun på hverdage. Jeg har allerede modtaget i alt 800 euro. Lidt mere tålmodighed 😉
Hello!
I understand your concern about this issue. I think the extended withdrawal period may be due to the fact that this is your first withdrawal from the casino and the verification was part of the process. Please try to be patient, according to our experience, most casinos, pay out within 14 days.
You can see here that Flohdreck who's also from Germany says that this process "can easily take two weeks" and after that he got his money, so please cooperate with the casino and I hope there will be positive news in the end!
If you have any new news, contact us without hesitation.
Hey everyone.
My question is how are Cashalot acting today. Because when i reed the post here the 99% is bad but from 10 months and older.
Because I love their bonus offers ,
But I got some worries with the Withdraws 550euro because I did an 16/4 and still Pending and it's was to mastercard. I talk to the chat the answer was it's in their service and was working on it. So is that normal to take so long for them to pay out.
I was hopeful that they today was better casino and the old reviews I Reed. Best regard M
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
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