According to what you sent both here and to Veronika, the complaint shows that you won the money with the bonus play and therefore everything should be in order. So since you provided our experts with everything they needed and the decision was made in this way, even though I'm sorry, I can't change this decision.
Jeg ønsker ikke at ændre nogen af dine beslutninger. Det er ikke dig, der træffer beslutningen, du kan kun give udtryk for din mening. Jeg beder dig om bogstaveligt talt at besvare mine spørgsmål og begrunde din mening, så jeg forstår, og jeg vil redde mig selv fra kasinoet i fremtiden takket være dette.
Since according to what you have provided as a screenshot and after investigation it was found that you have uploaded money from bonus play and it can be paid a maximum of 10x the bonus amount, I can only recommend that you always be careful and read the terms and conditions. If you don't understand something then you have the option to chat with support or live chat. Alternatively, if you are worried that another problem may arise then don't play with the bonuses here and save yourself further worries in the future.
Hello Marcin,
At Casino Mega, all bonuses have terms and conditions with which you should familiarise yourself before starting to play.
On the 4th of December at 22:17, you deposited 100 PLN, on which you received a bonus of 75%, amounting to 75 PLN. By accepting it, you agreed to the bonus terms, one of which states:
The maximum win from the 75% bonus on the third casino deposit is ten times (10x) the amount of the bonus received. Any amount exceeding this requirement will be deducted from the customer's balance. The maximum withdrawal from the bonus is also applied when you cancel the bonus.
Consequently, your winnings of 10,008.61 PLN were reduced to 750 PLN and paid into your account on the 8th of December around 16:26.
If you have any questions moving forward, please do not hesitate to contact us via email or live chat and we will be happy to assist you and clarify any doubts.
Thanks,
CasinoMega Team
Jeg indbetalte i går, ville spille i dag, sagde den, ikke tilgængelig i dit land, du siger, at du accepterer spillere fra Tyskland, hvad er det for noget lort, hvem laver sjov med hvem her?! Jeg kan ikke logge ind eller gøre andet og kan kun skrive en e-mail til casinomega.
Jeg håber du vil sørge for at mit indskud bliver udbetalt med det samme, det er det samme som gæld, jeg læste her at casinoet tager imod spillere fra Tyskland, og efter mit indskud accepterer dem ikke længere, vel!!!
Tag dig af det tak
Hello,
I saw the casino representative just recently explained the matter in the complaint. A reload matter bonus combined with unfinished bets. Please enter the complaint thread through this link 👈
Hope it helps.
Problemet er at jeg ikke længere kan logge ind!!! Den siger, ikke tilgængelig i mit land, hvem taler om bonussen, hvad er der galt med dig!
I see that it has been resolved by what you wrote in your complaint.
Is that so?🙂
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