What to answer? Here I stop. 24 h waiting? Enjoy was waiting before way more as client.
I will remind for everyone. Wgered few 10's thousands of USD, lost 7+ k. Weekly bonus ~25 USD. Flattering.
Thanks, no more comment. It is what it is.
Enjoy everyone, play at cryptocasino.com
So month is over. As livechat claimed cashback is 1st of the month on net losses over 10 usd.
Nothing added. Livechat did not help on friendly request ang single handedly closed the chat.
Sent mail to admin an VIP manager Max. Cryptocasino admin so at the end all my words and doibts are true.
I guess the casino representative will be much more efficient in explaining than me. Well, I imagine you are not very happy about the whole situation. And I also imagine it would be helpful if the guy just told you how much you have lost according to their system. Did you count the net losses based on your own calculations, or can you access full casino history, perhpas?
Not really a drama here....
The platform provider said that a glitch in their system stopped all players who had levelled up in December from getting automatically credited on the 1st.
Across all their casinos. They have fixed it now. So was just a matter of a bit of patience!
I see, no big deal.
Well, next time it would be kind to use the reply button. Because this information is important primarily for the player who has been asking, I'd say. Thank you for the explanation, of course.
Hi R
The player gets a notification when something is posted in the thread no?
Doesn't everyone in the thread get a notification?
Thank You after bit of fight and frustration, cashback received. Was a bit less tham expected but credited. Thanks to Cryptocasino admin
Glad it got sorted
Hi R
The player gets a notification when something is posted in the thread no?
Doesn't everyone in the thread get a notification?
Yes, but that's if he gets a "reply" to his answer. When someone posts without it, it may not be so that they get the notification, hence this tip.🙂
hvorfor er du ikke tilfreds med mine kontoudtog, vandregning, elregning, giv mig mit depositum på $300 og tag dine $15, jeg ønsker ikke at gå igennem verifikation for $15 i gevinster, spil ikke på dette casino, de bare samle alle dokumenter hos dig, i brevet skriver de, at de ikke er tilfredse med dokumentet, uden forklaring
Hiya unu....
So I asked the team - seems there are numerous reasons you are having issues...
1 - trying to game the betting system
2 - providing suspect documents
3 - stalling on providing valid docs for over 2 weeks
4 - registration address different from registration IP location
I am pretty sure you can fix this easily if you just send the authentic information (if you have it)
hør, alle dokumenter er ægte, og jeg skriver til dig, så du bare returnerer mit depositum til mig, på grund af 15 dollars har jeg ikke kræfter til at forklare dig noget, du vil ikke modtage flere dokumenter
"I do not have the strength to explain anything to you" - OK. Good luck.
held og lykke? er du seriøs? vil du returnere mit indskud og lukke dit uspillelige casino efter sådanne ord, ingen vil lege med dig, du kan ikke engang svare på, hvad der er galt med mine dokumenter? skal jeg citere dig? "Dit dokument blev afvist, da vores team ikke finder det acceptabelt." du kan ikke engang svare på, hvad der er galt, du kræver bare noget nyt hver gang, samler dokumenter
Hi Unu..good to hear from you again.
I am sure you can appreciate that anti-money laundering is taken very seriously by the casino industry who have to answer to the licence providers. So when they have a player from one country pretending to be from another country, it raises a few eyebrows. I am sure if you just tell them the truth about the situation (which I cannot share here in public), they will be able to help you.
Kind regards
Taler du om, at du ikke kan ændre land ved registrering, hvis du har en VPN aktiveret? Jeg er fra Rusland, hvad er det næste? Hvilken anden hvidvaskning? De beder dig om at returnere $300 og beder dig om at kvæle dine $15, hvilket er grunden til, at du begyndte at samle en mappe med dokumenter fra mig, idioti
har du tid til at svare her hver time, når jeg næsten ikke kan vente på et engangssvar om dagen på posthuset, er du bekymret for dine anmeldelser? De ødelægger dem alligevel, ligesom den forrige side på dit uncasino
Hi Unu.....
You seem to have mistaken me for the fraud department. I am also not customer service. We also don't worry about reviews.
Reviews are usually by people like you have problems they caused themselves (or are impatient). And they always start by saying "Don't play at this casino". You think that helps? If you wanted help you should have started with a regular question or request for help. You didn't and now my hands are tied. Do you think we want our members to have problems? Of course not. But it's a two way street.
Anyway it seems like you have figured out the issue of Moldova vs Russia. You need to just explain it to the AML team and let them help you.
I am sure you will get your money back. In fact I am 100% sure as we never keep anyone's money. But you'll either have to jump through their hoops or be patient. You never know...they might surrender first!
Have a great weekend.
problemet blev kun oprettet af dig, accepterede ikke dokumenter for at bekræfte adressen, jeg giver ikke grunde til afslaget, det er kun dig, der er skyld i, med et kasino som dig, skal du indgive klager, jeg har allerede lavet det er klart for dig, at du kan tage dine 15 dollars, for jeg har ikke andet at bekræfte adressen med, for jeg har sendt dig alt, hvad jeg kunne, så returner venligst mine penge til mig, for dette sludder med dig har stået på i 3 uger allerede. Jeg vil ikke handle med dig mere
3 weeks. I totally get wher eyou are coming from. I've only been dealing with it for a few hours and I am bored.
BUT.....it's outta my hands as i said!
Next time you complain about a casino, lead with something softer like
"Hi XXXX Casino Rep, Can you help me with something. I love your casino but i am having a small problem"
I reckon that will work a charm.
Have a great weekend...again. I need a drink.
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