3 dage siden
Hvis du vil diskutere noget i relation til Gizbo Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.
Gizbo Casino – generel debat
3 dage siden
Jeg anmodede om at lukke min profil i chatten den 24. november 2024. Da livechatten ikke har en sådan funktion, blev min konto permanent blokeret uden mulighed for gendannelse.
Kasinoet bestemmer simpelthen over hovedet på spillerne og blokerer vilkårligt konti uden at være i stand til at fjerne blokeringen af dem igen. Først skyder de skylden på vilkårene og betingelserne, men det var jeg ikke tilfreds med, så fik jeg at vide i chatten, at de simpelthen havde blokeret min profil uigenkaldeligt, bare fordi jeg bad om at få den lukket i et øjebliks frustration. Personligt kan jeg ikke finde på andet at sige om det.
Automatisk oversættelse:
3 dage siden
I have a complaint open right now here on CasinoGuru.
Basically, Be Warned.
You can follow all T&C of a NDB and be affected!
I won €4.00 off 50 sign up spins.
I won €40 after wager (max win 10X).
I deposited €10 and wagered the amount fully to verify my payment method.
I then FULLY verified my account.
I requested a withdrawal of €40.00
I decided to self exlcude while the balance was being withdrawn for personal reasons for a period of 6-Months.
They have informed me they won't pay out despite following all T&C.
They have said the 'Administrator' can alter T&C at anytime.
Now I'm being informed to wait 6-Months, Deposit an amount equal to my winnings and wager it 3X just to Withdraw the money!
(This term is only meant to come into effect on 10.6 of their terms if you claim "Repeated NDB"
I only claimed 1 NDB on sign-up)
I told them this, So they then informed me that the Administrator has right to Alter T&C!
That is not responsible and is a very Unfair Term to state..
I decided to ask them what happens if someone wins €1000 off a NDB, and they informe Me the same rule applies.. they have to deposit the same amount they win! That is Disgusting and very unfair.
Lastly, I asked them what happens if I decide to self exclude permanently..
They informed me any winnings in your cash balance from any bonuses will be considered Void/Cancelled if you self exclude before the withdrawal process is Finished!
That's it.. it should be blacklisted
That's a disgrace
3 dage siden
This term effects all bonuses, not just NDB.
So be warned that you can't withdrawal your winnings from any bonuses if you decide to self exclude during the withdrawal process!
I had made a 10€ deposit and wagered it, and they refuse my 40€ withdrawal.
Imagine if you win 1000s and decide to self exclude permanently for personal reasons after wagering your bonus.. your cash balance gets voided.
Redigeret af forfatter 3 dage siden
3 dage siden
Jeg anmodede om at lukke min profil i chatten den 24. november 2024. Da livechatten ikke har en sådan funktion, blev min konto permanent blokeret uden mulighed for gendannelse.
Kasinoet bestemmer simpelthen over hovedet på spillerne og blokerer vilkårligt konti uden at være i stand til at fjerne blokeringen af dem igen. Først skyder de skylden på vilkårene og betingelserne, men det var jeg ikke tilfreds med, så fik jeg at vide i chatten, at de simpelthen havde blokeret min profil uigenkaldeligt, bare fordi jeg bad om at få den lukket i et øjebliks frustration. Personligt kan jeg ikke finde på andet at sige om det.
Automatisk oversættelse:
2 dage siden
In the meantime, sometimes there is a fine line as to what a player can mean by wanting to close an account. There are many cases where a player says this and often expresses gambling addiction. In such a case, I am not surprised if your account is closed so that you can't open it.
In such cases it would be best if casinos had responsible gambling tools where you can set a break or similar. Alternatively, tell the casino next time you want to take a break and not close your account. Because if you say it like that, unfortunately, it can be explained in different ways.
Anyway, did you have any money left or did you have 0 in your gaming account?
3 dage siden
I have a complaint open right now here on CasinoGuru.
Basically, Be Warned.
You can follow all T&C of a NDB and be affected!
I won €4.00 off 50 sign up spins.
I won €40 after wager (max win 10X).
I deposited €10 and wagered the amount fully to verify my payment method.
I then FULLY verified my account.
I requested a withdrawal of €40.00
I decided to self exlcude while the balance was being withdrawn for personal reasons for a period of 6-Months.
They have informed me they won't pay out despite following all T&C.
They have said the 'Administrator' can alter T&C at anytime.
Now I'm being informed to wait 6-Months, Deposit an amount equal to my winnings and wager it 3X just to Withdraw the money!
(This term is only meant to come into effect on 10.6 of their terms if you claim "Repeated NDB"
I only claimed 1 NDB on sign-up)
I told them this, So they then informed me that the Administrator has right to Alter T&C!
That is not responsible and is a very Unfair Term to state..
I decided to ask them what happens if someone wins €1000 off a NDB, and they informe Me the same rule applies.. they have to deposit the same amount they win! That is Disgusting and very unfair.
Lastly, I asked them what happens if I decide to self exclude permanently..
They informed me any winnings in your cash balance from any bonuses will be considered Void/Cancelled if you self exclude before the withdrawal process is Finished!
That's it.. it should be blacklisted
That's a disgrace
2 dage siden
Hi, it's quite unpleasant to get into a situation like this.
In such cases I would say that if a player wants to self-exclude and has a withdrawal, the casino should pay him if he hasn't broken anything and therefore close the account. But I know that not every casino can do that and I have seen exactly the same term a long time ago, that unless the player successfully passes the withdrawal, he can't even self-exclude. But they had it written in the Terms. So you didn't find it written anywhere?
Nevertheless, when you opened a complaint, our team will take a look at the whole situation and evaluate how it is.
Hopefully, it can be resolved and communicated and it will turn out well in the end.
If you have anything new, please let me know.
2 dage siden
Ja, det er sandt. Jeg gik dog direkte til et andet casino hos udbyderen og spurgte, fordi jeg ikke var sikker på, om jeg kunne fortsætte med at spille der, og hvorfor Gizbo havde blokeret mig.
Det andet casino kunne ikke give mig nogen information om det, så jeg bekræftede min konto, og kontoen blev verificeret. I chatten fik jeg så at vide, at de kunne fortælle mig, at alt var OK med min konto i casinoet.
Jeg synes, det er dumt, at konti blokeres vilkårligt, og spilleren kan ikke engang få at vide, om de er blevet blokeret på tværs af alle platforme eller ej. Udbyderens casinoer har aldrig taget ansvarligt spil seriøst. Jeg er registreret hos Fresh, Lex og Legzo. De lod mig vente for evigt i chatten, gav mig tusinde tilbud om at blive, og så pludselig har de blokeret mig i dette casino, selvom jeg kun ville lukke min konto? Det giver ikke mening. Jeg sætter nu denne udbyder på min sortliste. Jeg indsætter bestemt ikke flere penge på kasinoerne, og hvis jeg vinder, vil jeg få problemer, fordi de vil citere forbuddet - det er jeg meget sikker på.
Det er en skam, for jeg nød at spille på udbyderens andre kasinoer.
Redigeret af forfatter 2 dage siden
Automatisk oversættelse:
i går
It is usually the case in casinos that even if they belong to the same owner, are sister casinos or have something in common, unless it is explicitly written in the Terms and Conditions that if you self-exclude, it applies to all casinos, it is not the case. It is common that you would always have to manually exclude yourself separately in each one if you wanted to.
However, in the future, I recommend to always name things as they are and if you just want a temporary break, you better communicate it directly. I know that in some casinos you can close your account and then reopen it, but it may work differently everywhere. Therefore, it is best to say what you want to do to avoid misunderstandings.
But I also understand that you are not comfortable with this and would rather move somewhere else.
So good luck to you. ☘️
