Unfortunately, in this case, our team did everything possible to contact the casino, but if they are not willing to communicate, our hands are tied.
If a casino doesn't operate under any license, there is nothing much you can do. The best is to avoid such sites, for sure.
I really do think there must be some law enforcement or something around the provider of the games or money systems..... Its disappointing that those in know only answer is avoid. While I do respect all the work that you do.
When it comes to law enforcement, it is completely out of our hands. Even though we would always like to help, unfortunately, we are not able to do anything further.
Desværre lavede jeg også en indbetaling i dette casino. Heldigvis kun 20 euro. Desværre kunne jeg ikke læse anmeldelserne her, fordi jeg er fra Tyskland, og casinoguruens hjemmeside er blokeret for tyskere. Mit depositum blev først krediteret efter 3 dage, hvilket virkelig fik mig til at tænke. Så vandt jeg faktisk og udbetalte 450 euro. Jeg fik også en e-mail om, at behandlingen ville tage 7-21 dage. Det har jeg aldrig oplevet på noget casino før. Jeg gik ind i livechatten, men jeg blev behandlet som snavs, og de lukkede bare chatten. Selvfølgelig ignoreres hver e-mail, jeg sender. Når jeg læser alt dette her, er det klart for mig, at dette casino aldrig vil betale mig ud. Men jeg vil ikke finde mig i det.
Hello Gretche,
It is so sad isnt it and for me it is quite a stupid business model in the long term, as they would have won more on long term bettors. Do you have any ideas how to push this? As I think it is also sad that all 3rd parties are involved and do nothing about it. Banks, cards, operators, game software providers and law agenices. This is not only unethical, but is also causing stress sometimes to death to people's lives. In addition, I am sure the money is being used for illegal activities. Do you have any ideas the parent company? As I think we need to follow the money here.
Desværre lavede jeg også en indbetaling i dette casino. Heldigvis kun 20 euro. Desværre kunne jeg ikke læse anmeldelserne her, fordi jeg er fra Tyskland, og casinoguruens hjemmeside er blokeret for tyskere. Mit depositum blev først krediteret efter 3 dage, hvilket virkelig fik mig til at tænke. Så vandt jeg faktisk og udbetalte 450 euro. Jeg fik også en e-mail om, at behandlingen ville tage 7-21 dage. Det har jeg aldrig oplevet på noget casino før. Jeg gik ind i livechatten, men jeg blev behandlet som snavs, og de lukkede bare chatten. Selvfølgelig ignoreres hver e-mail, jeg sender. Når jeg læser alt dette her, er det klart for mig, at dette casino aldrig vil betale mig ud. Men jeg vil ikke finde mig i det.
Please know that we can display only casinos with GGL in Germany, but if you wish to read reviews of other casinos, feel free to use a VPN to do so.
If you see that your withdrawal is taking more than 14 full days, which we give casinos to proceed with the payment, don't hesitate to submit a complaint, and our team will intervene.
I hope it won't be necessary, of course, and you will receive your payment as soon as possible.
We'll wait for any updates from you.
Det er en kendsgerning, at dette casino er et komplet fiduscasino. Intet casino tager så lang tid at tjekke en udbetaling. Ingen bliver udbetalt, og Casino Guru kan heller ikke hjælpe, så hvorfor indgive en klage? Den 19. december anmodede jeg om en udbetaling på 450 euro. Jeg ved ikke hvor mange mails jeg allerede har skrevet, men du får først standardsvaret når der kommer en. Det er virkelig skammeligt, at et casino ønsker at berige sig selv på denne måde, fordi de ikke kan få succes på anden måde. Jeg håber, de snart får deres retfærdige straf. Efter min mening hører de til bag tremmer for livet. 
I am waiting 18 months to get paid...So get to the line
Ps nobody will go to the gail....we are idiots and succers. We have to accept it
The issue is that they are enabled. As banks dont care and make it hard for claims. Companies that provide the games i.e. casino games, they are happy to sell their services to these companies. I had a withdrawl cancelled due to security, yet they didnt tell me and I have had money withdrawn to this account before ( I think I am lucky I have had a few withdrawals) Their response was to withdraw again.....
No one cares. Its terrible it really is, the card companies and the banks should be more protective and ensure money atleast the deposits are given back as they have the power to do so. If they cant make money then they will shut down or they will pay people.
In addition, becareful as I think they use bank accounts detiails for fraud. I noticed that they now have a card withdrawl option that requests your security number aswelll... In addition, my bank account was scammed and I do not really use it apart from withdrawls....
Det er en kendsgerning, at dette casino er et komplet fiduscasino. Intet casino tager så lang tid at tjekke en udbetaling. Ingen bliver udbetalt, og Casino Guru kan heller ikke hjælpe, så hvorfor indgive en klage? Den 19. december anmodede jeg om en udbetaling på 450 euro. Jeg ved ikke hvor mange mails jeg allerede har skrevet, men du får først standardsvaret når der kommer en. Det er virkelig skammeligt, at et casino ønsker at berige sig selv på denne måde, fordi de ikke kan få succes på anden måde. Jeg håber, de snart får deres retfærdige straf. Efter min mening hører de til bag tremmer for livet.
I surely get your point, and unfortunately, when you look at the safety index of this casino, it says it all.
I'm really sorry that you got to experience this. Please try to avoid such casinos in the future, and I wish you better luck for sure.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
