Jupi Casino – generel debat (side 11)

To be perfectly honest the Curacao gaming license providers are not well known for their immediate or constructive responses - in general. 

I can easily imagine that you will be ignored or receive something similar as you did from the casino... 🤯

Nevertheless, I'll wait for any update on this subject.

Yea well I'm not giving up without a fight. It's disgusting the way they treat people. You'd wonder has anyone actually managed to withdraw from jupi casino.

I checked recently resolved complaints, some players were paid after - you can browse through the complaints as well here.

I would still recommend playing only in casinos with the least good reputation, this casino is on the opposite side of the spectrum 🙁.

I also used a prepaid debit card to deposit money to this company and within less than a week they were able to give me the merchant used which was 7372 which is for dating and escort services. Please see their emailed sent. I have sent this to my bank. I am furious that for 2 months they have fobbed me off by saying its not a banking matter. How is a serious breach and violation not a banking issue. I have a window of 60 days to make the chargeback claim and I am almost upon it. Twice I submitted 2 dispute online forms for a chargeback and it was returned as unsuccessful twice despite all the information they asked for being submitted.

I have had such a headache and to be treated like this by your own bank. Whom I've been with for over 10 years is almost worse than what was done here. Please see attachment and thank you for your help. You guys are great.

Lisa

I have a headache with my bank they very rarely send correspondence in relation to this

Did you manage to get verified and get your money out?

Jeg indsatte €200 på Jupi Casino i december. Jeg var heldig og vandt i alt €4100. Jeg sendte en udbetalingsanmodning på €1000. Et par dage senere sendte Evobet Casino mig en besked om, at pengene var blevet frosset, fordi jeg havde brudt Jupi Casinos regler og brugt en VPN. Jeg har ikke en konto hos Evobet Casino, så jeg tænkte på, hvordan man kontakter dem. Jeg havde snesevis af samtaler med både Jupi og Evobet kasinoer og bad dem om at bevise, at jeg havde brugt en VPN (hvilket jeg ikke havde gjort). Jeg modtog virkelig blandede beskeder fra begge kasinoer. De lovede at tilbagebetale de €200 (refusionen kom til kontoen), som jeg havde indbetalt. €3900 tilbage på Jupi Casino. Jeg har klaget over sagen men jeg har ikke modtaget et svar.

Spil ikke på Jupi eller Evobet kasinoer! Fidus!

Hello,

it must have been quite stressful, a circus. Have any of these casinos shown you when you were supposed to use the VPN? What was in those mixed messages, please?

One way or another, if you believe the casino - or both of them - had made a mistake, I suggest you try to complain through the Casino Guru Resolution Center. Do you want to know more? I'll gladly help you with that.

Hej, reglerne for begge kasinoer forbyder brugen af ​​VPN. Jeg læser altid reglerne for kasinoer, og jeg har ikke brugt VPN. Jeg bad Jupi Casino om at bevise, at jeg har brugt (til at fremlægge beviser), hvad Jupi Casino mener er VPN. Kasinoet henviste til reglerne og skrev blandt andet også dette:

"Bemærk venligst, at denne beslutning blev truffet af forretningsmæssige årsager..."

Jeg overvejer at indgive en klage gennem CasinoGuru.

Ok, I have no idea how a business decision is related to VPN usage. Pardon my French but this stinks a bit. No wonder you are convinced this is not about the VPN. If I can help you with anything complaint-related, just ask. No problem at all.