Hi, may I know what complaint you are talking about ? Is it the one about Kats Casino? If so let me know please.
Of course, to get to your question, this guide explains everything you need to know about the complaint process. Each party always has 7 days to reply. We try to do this as quickly as possible but sometimes it is unfortunately not that easy. So we'll get to your complaint, you just have to be a little patient.
Hi, may I know what complaint you are talking about ? Is it the one about Kats Casino? If so let me know please.
Of course, to get to your question, this guide explains everything you need to know about the complaint process. Each party always has 7 days to reply. We try to do this as quickly as possible but sometimes it is unfortunately not that easy. So we'll get to your complaint, you just have to be a little patient.
Yes that is the one. Its the only one I have currently and it has been submitted for awhile now
Its like noone has even bothered to look at it yet
Hello, and thanks for the clarification.
I wouldn't say no one has bothered, it's just that there is a small Team of very dedicated experts, but all the complaints are piling around.
Be patient, please. They will get back to you soon. Should be just a matter oh hours, it seems. 🙏
You know what, it's ok. Nevermind. Don't bother. I'll deal with it myself. Thanks
Well, I'll leave that to you of course. Just a note, Nikolas is Nick, your complaint handler. 🙂
Well, I'll leave that to you of course. Just a note, Nikolas is Nick, your complaint handler. 🙂
Im sorry Radka. I had just woken up and THIS particular complaint is the absolute worst. Zero intention of being rude to you guys (Love you'all) and of course, I realize who Nik..is. My bad. This complaint FAR worse than any I have had so far..Just want it over with but not willing to relinquish what is owed to me.
No worries at all. We do understand that. Hopefully, your case will be resolved soon.🤞
NO need to be confused. If you read the guide Jaro sent you, you already know that:
"Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often requires a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
There is nothing else behind it.
No. I understand all of that. But it hasn't even been looked at is my point. It's just sitting there "waiting on Casino Guru" so that is where my confusion is. But it's all good. I am going to just handle this myself. I don't need any help now. Thank you.
Our complaint team is examining your case with a hundred others to tell you the truth. It is a really small team if we compare it to the number of complaints we need to handle every day. That is why we have the timers set there, so we have time to look at all of them and indivdually take the best care of all.
If you wish to close your complaint, you can do it at any time. Just get in touch with the handler of your complaint, please.
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