May I ask a favor, please? Could you tell us why you stopped responding to our complaint team if you are in the right, as you say? You can still reopen your complaint if you wish to do so.
Also, we would surely like to see some kind of proof about what you are saying here; it will help us have a better understanding when looking at all the reviews for this casino.
Jeg har sendt dig en masse beviser, også her offentligt. Desværre har jeg ikke længere alle chathistorier sorteret efter dato. Du tømmer din e-mail-mappe nu og da, hvilket er meget irriterende for mig, og casinoet er glade for, at det ikke betaler mig de 958 EUR!
Spørg dit kaldenavn, han har nogle dokumenter fra mig. Præcis som manager Andy fra Kosmonaut Casino altid svarede. Hav en god dag.... Alene det viser, hvor latterligt de behandler kunder. Det er en skændsel!
Nick had asked you a few times in your complaint to provide the evidence needed, but unfortunately you did not send anything to him, so your complaint was rejected. If you have any evidence, please reopen your case and provide it. Otherwise, we are unable to help you any further. I'm sorry.
Good afternoon!
To my deep regret I noticed that Mr. phein67
continues to accuse and insult the casino without evidence.
I agree, each side in the dispute has its own truth, so everyone can provide their arguments and prove their case. Which the casino for its part did.
I note, our support team was attentive to the situation with Mr. phein67 , as evidenced by the rich correspondence. While in our address from him constantly received insults and threats, we do not allow ourselves such and only operate with facts.
I regret that Mr. phein67 cannot calm down and continues to insult us without evidence. We do not want this to continue. Our casino is responsible to the gaming process in general and to players in particular, but does not give in to threats and blackmail
We are grateful for the great review of our casino and assure you of our commitment to evolve and move forward to make good game!
Tak for din fine kommentar om vores casino. I vores arbejde stræber vi efter at skabe de bedste betingelser for, at spillere kan spille nemt og behageligt
Jeg truer ikke nogen her, et skærmbillede af manageren Andy fra Kosmonaut Casino, der ikke udbetaler mine penge 958 euro 
Ingen fornærmelser!! Kære Kosmonaut Casino, du leder efter grunde til ikke at betale mig mine penge! 958 euro mangler stadig. Manageren Andy gør grin med dig. Fjern venligst dette casino fra din liste og sænk rangeringen
Kære hr. Pfein67, Deres krav er urimelige, det ved De godt
Good afternoon!
To my deep regret I noticed that Mr. phein67
continues to accuse and insult the casino without evidence.
I agree, each side in the dispute has its own truth, so everyone can provide their arguments and prove their case. Which the casino for its part did.
I note, our support team was attentive to the situation with Mr. phein67 , as evidenced by the rich correspondence. While in our address from him constantly received insults and threats, we do not allow ourselves such and only operate with facts.
I regret that Mr. phein67 cannot calm down and continues to insult us without evidence. We do not want this to continue. Our casino is responsible to the gaming process in general and to players in particular, but does not give in to threats and blackmail
Good afternoon, Dear Kosmonaut Casino.
Thank you very much for your post and that you find time to respond. We surely appreciate your efforts.
I am sorry for this whole situation, and I hope it will soon be resolved. The complaint of the user phein67 was rejected because he couldn't provide any evidence, so there is really nothing else we can do about it.
I hope you have a nice day.
Ingen fornærmelser!! Kære Kosmonaut Casino, du leder efter grunde til ikke at betale mig mine penge! 958 euro mangler stadig. Manageren Andy gør grin med dig. Fjern venligst dette casino fra din liste og sænk rangeringen
Please do not use this forum to correspond with the casino; it is not necessary to write here about your private issues.
We are unable to lower the ranking, as you say, just because you wish us to. If you are interested and you'd like to know how we review all the online casinos, here's an article you can read about this process. I hope it'll help you better understand it.
If you face any other issues, we are here to help.
I made a registration in casino and had a pleasure to get 3 nice welcome bonuses from that. It is great pleasure to play with bonuses but I had some issue with deposit methods since my bank doesn’t permit gambling platforms so it would be nice to add some new payment methods.Thank you
Hey there,
I spotted you've registered with a temporary email address, but as the saying goes, "never say never".
In the unlikely event that you are able to reply, which payment methods do you think German players actually prefer? Perhaps someone from the casino would appreciate the effort.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
