Nick had asked you a few times in your complaint to provide the evidence needed, but unfortunately you did not send anything to him, so your complaint was rejected. If you have any evidence, please reopen your case and provide it. Otherwise, we are unable to help you any further. I'm sorry.
Good afternoon!
To my deep regret I noticed that Mr. phein67
continues to accuse and insult the casino without evidence.
I agree, each side in the dispute has its own truth, so everyone can provide their arguments and prove their case. Which the casino for its part did.
I note, our support team was attentive to the situation with Mr. phein67 , as evidenced by the rich correspondence. While in our address from him constantly received insults and threats, we do not allow ourselves such and only operate with facts.
I regret that Mr. phein67 cannot calm down and continues to insult us without evidence. We do not want this to continue. Our casino is responsible to the gaming process in general and to players in particular, but does not give in to threats and blackmail
We are grateful for the great review of our casino and assure you of our commitment to evolve and move forward to make good game!
Tak for din fine kommentar om vores casino. I vores arbejde stræber vi efter at skabe de bedste betingelser for, at spillere kan spille nemt og behageligt
Jeg truer ikke nogen her, et skærmbillede af manageren Andy fra Kosmonaut Casino, der ikke udbetaler mine penge 958 euro 
Ingen fornærmelser!! Kære Kosmonaut Casino, du leder efter grunde til ikke at betale mig mine penge! 958 euro mangler stadig. Manageren Andy gør grin med dig. Fjern venligst dette casino fra din liste og sænk rangeringen
Kære hr. Pfein67, Deres krav er urimelige, det ved De godt
Good afternoon!
To my deep regret I noticed that Mr. phein67
continues to accuse and insult the casino without evidence.
I agree, each side in the dispute has its own truth, so everyone can provide their arguments and prove their case. Which the casino for its part did.
I note, our support team was attentive to the situation with Mr. phein67 , as evidenced by the rich correspondence. While in our address from him constantly received insults and threats, we do not allow ourselves such and only operate with facts.
I regret that Mr. phein67 cannot calm down and continues to insult us without evidence. We do not want this to continue. Our casino is responsible to the gaming process in general and to players in particular, but does not give in to threats and blackmail
Good afternoon, Dear Kosmonaut Casino.
Thank you very much for your post and that you find time to respond. We surely appreciate your efforts.
I am sorry for this whole situation, and I hope it will soon be resolved. The complaint of the user phein67 was rejected because he couldn't provide any evidence, so there is really nothing else we can do about it.
I hope you have a nice day.
Ingen fornærmelser!! Kære Kosmonaut Casino, du leder efter grunde til ikke at betale mig mine penge! 958 euro mangler stadig. Manageren Andy gør grin med dig. Fjern venligst dette casino fra din liste og sænk rangeringen
Please do not use this forum to correspond with the casino; it is not necessary to write here about your private issues.
We are unable to lower the ranking, as you say, just because you wish us to. If you are interested and you'd like to know how we review all the online casinos, here's an article you can read about this process. I hope it'll help you better understand it.
If you face any other issues, we are here to help.
I made a registration in casino and had a pleasure to get 3 nice welcome bonuses from that. It is great pleasure to play with bonuses but I had some issue with deposit methods since my bank doesn’t permit gambling platforms so it would be nice to add some new payment methods.Thank you
Hey there,
I spotted you've registered with a temporary email address, but as the saying goes, "never say never".
In the unlikely event that you are able to reply, which payment methods do you think German players actually prefer? Perhaps someone from the casino would appreciate the effort.
Hej Radka & Co :)
Som du kan se af anmeldelserne (også på AskG), er casinoet "dødt". Den tager imod indskud, men udbetaler ikke noget. Der er ALDRIG nogen i livechatten, og support@-adressen er ikke længere aktiv; det returnerer en fejl.
Jeg ved, at Dama, ligesom Hollycorn, har sine op- og nedture, men dette er helt klart en fidus. Er noget lignende nogensinde sket på et Dama Casino tidligere? At de simpelthen er utilgængelige fra den ene dag til den anden, og intet bliver gjort? Er der en måde for dig (CasinoGuru) at spørge virksomheden, hvad de har tænkt sig at gøre i et sådant tilfælde?
I mit tilfælde er det kun et depositum på 20 euro, men i andre tilfælde er det bestemt tusindvis af euro.
Lg
Hello!
I wish I could respond under much more positive circumstances. I'm still trying to keep up with our own database, so you caught me by surprise - I haven't seen Ask Gamblers for a while! Thank you for the heads-up. I'll ask the Data Team to investigate the casino more closely!
Given the vast array of casinos in Dama N.V., it's possible to view especially white label casinos, which primarily share the owner, but not much else as not that related. Thus, I do not dare to say whether a similar casino within the same group has turned out to be a deposit-only casino. I just do not know for sure.
How long would you say the casino has been dead? I can currently see fresh complaints about delayed payments; it does not look too good, given your feedback...
The casino is functional, no problem logging in , but they dont respond.
And they dont pay
You had some experience with them too, if you are so specific. Did they not pay you the money you had there or do you still have it?
Still pending since march 19.
Do you also know the reason why is that? It's one month which is quite long.😕
I saw our team tries to help you so hopefully it will be possible.
They just get money in and dont pay the winners. Then they split and casino guru will have to lower index.
Players now can come her read your review. Deposit and never see the money again. I think many casinos get away with too much because casino guru and others dont call em out moore
We try to do our best but we are the mediator, we simply do not have the competence for some things.
Anyway, I will hope that your case will be resolved somehow and we will be able to assist.
Hvis der stadig var tvivl om, hvorvidt Dama var tvivlsom (ellers ville sådanne ting være forhindret)
Uden varsel ankommer der en e-mail, der siger, at casinoet lukker I DAG. Og hvordan gør man det? Det står med fed skrift på hjemmesiden? Nej, indbetalinger fortsætter. Man skriver fra GMAIL og CC omkring 30 kunde-e-mails pr. e-mail, synlige for alle modtagere. Ingen der ved, hvordan man bruger BCC-funktionen.
Jeg tror ikke et sekund, at du vil modtage din udestående saldo, jeg skal nok give besked, HVIS du gør.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
Du omdirigeres til casinoets website. Vent et øjeblik. Tjek indstillingerne, hvis du bruger software til annonceblokering.
