Hej Radka,
Jeg har spurgt en i februar, tror jeg, da jeg kom til kasinoet. Jeg tabte omkring 200 euro, og jeg mente, at det var nok uden at have en udbetaling, men jeg ville bare have det lukket, jeg nævnte ikke gambling-problemet, så et par måneder senere bad jeg om at genåbne det, og det var åbent. Efter det øjeblik blev jeg ved med at vinde, jeg tror, jeg vandt omkring 5k der i alt, mange gange 400 og 470 euro.
Jeg bad også med en e-mail om at lukke kontoen, men da jeg vandt lige efter det, sendte jeg en anden mail for at annullere lukningen. Men jeg har aldrig spurgt om en selvudelukkelsesgrænse for indskud.
Også, hvis min mail var årsagen, ville de have fortalt mig, at jeg spurgte i fortiden, de vil ikke fortælle mig, at det er en fejl, de skal rette. Manageren Michael fortalte mig, at han selv ville undersøge problemet og løse det næste dag og ringe til mig, men jeg fik aldrig noget svar.
Og som sagt, jeg skrev flere mails, og jeg fik aldrig et svar. Men da jeg spurgte lukket blev det straks lukket og de turde ikke engang sende en mail, et svar på mit krav.
Hello Radka,
I have asked one in February I think when I joined the casino. I lost about 200 euros and I considered it was enough without having a withdrawal but I just wanted it closed, I didn't mention gambling issue so couple months later, I asked to reopen it and it was open. After that moment, I kept on winning, I think I won around 5k there in total, a lot of times 400 and 470 euros.
I also asked with one e-mail to close account but since I won just after it, I sent another mail to cancel the closure. But I have never asked a self exclusion limit on deposits.
Also, if my mail was the reason, they would have told me that I asked in the past, they will not tell me it is a bug they need to fix. The manager Michael told me he will look in the problem himself and fix it the next day and will call me but I never got any answer.
And like I said, I wrote several mails and I never got a reply. But when I asked closure it was immediately closed and they didn't even dare send a mail, a reply to my demand.
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