Desværre er ikke alle casinoer inkluderet i BetBlocker-initiativet, så ikke alle af dem vil være i stand til at gøre det, der er beskrevet. Hvilket er en skam, for det ville være fantastisk, hvis det var for flere kasinoer.
Jeg har set, at begge casinoer har et lavt sikkerhedsindeks, så jeg er ikke overrasket over deres adfærd, og jeg kan forstå, hvorfor det er så svært for dig at lukke disse konti. Vores team vil forsøge at hjælpe dig, og forhåbentlig vil det være muligt.
Men hvad skrev de tilbage til dine e-mails?
Jeg vil også gøre opmærksom på, at jeg ikke har set dig svare Tomas om det andet casino Superb, så det ville være godt, hvis du gjorde det, så klagen ikke blev lukket.
Ville det være muligt?
Unfortunately not all casinos are included in the BetBlocker initiative, so not all of them will be able to do what has been described. Which is a shame because it would be great if it was for more casinos.
I have seen that both casinos have a safety low index, so I am not surprised by their behaviour and I can understand why it is so difficult for you to close these accounts. Our team will try to help you and hopefully it will be possible.
However, what did they write back to your emails?
I would also like to point out that I have not seen you reply to Tomas about the other casino Superb, so it would be good if you did so that the complaint would not be closed.
Would that be possible?
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