SpinBetter Casino – generel debat (side 8)

You do not respond to sent e-mails and our live support team is uninformed and inexperienced. I would like your help in sending my payment via paybol or jeton wallet

Dear LeadeRJacK,

To change your payment method, you need to personally contact the security service, as this concerns your finances, and we are sure you would not want this information to fall into the wrong hands. Please send a request to change the payment method to security@spinbetter.com, and our specialists will provide you with all the necessary instructions.

Best regards,

Spinbetter Support Team

I see that your problems still persist and I hope that you will be able to resolve them with the casino. Be sure to let me know when you hear any news. 🙂

payment problem continue 4days.

this is very bad.

Yes I see. Anyway did you try to write about changing payment methods to the casino on the email they posted here ? Were you able to change the payment methods or not ? Are you in contact with them ?

Hi, I see that the casino replied here on the forum a month ago. Maybe it would be a good idea to tag them with "reply" button and try to resolve it. 

Anyway, what happened when suddenly your account is blocked and the casino is not available for that country ? From what I have seen, players from Croatia can register. Didn't you write to the casino or didn't you find anything?

Hello I am turning to this webiste for help with spinbetter casino. I have won over 500€ and deposited overall 200€. The casino doesnt want to pay me up in time since the withdrawal is accepted and approved on their part. It has been 5 days since approval of the withdrawal. I have tried to contact Support and their Payments deparment but they always responded with generated message with no solution saying that their payment system is broken or the problem is on the provider of the payment but how can there be a problem on bitcoins side I dont understand they are just liars nothing else. I have been trying everything and I am so frustrated. Their support told me that they work on weekends and they work 24/7 and even confirmed that their withdrawals are processed on the weekends and sent on the weekends. Casinoguru I need your help please.

My account ID - 632027947

Thank you in advance

Sorry you have to go through this kind of situation, and good that you submitted a complaint here with our team. Even though they won't be able to intervene before the 14-day time frame passes.

If there are any updates regarding your withdrawal, please let us know right away. Hopefully an intervention of our team won't be needed and you receive your money soon.

Is this your first withdrawal attempt at this casino, by the way?

We'll be waiting here for your reply.

Hello, there is not much of an update except their yesterdays mail. Its always the same thing I get it problems can happen but waiting 7 days for withdrawal with the fastest method is really concerning.

And yes its my first withdrawal, but not first deposit 😄

Thank you.

Thank you for your reply.

I just hope that they will really be able to solve it soon and you will get your payment.

We will wait for any update.

Hello, I have received the money just now.

That is some great news; congratulations.

So, what do you think. Are you going to continue playing there now?🤔

Hej, jeg spillede på Spinbetter casino og vandt over 50 tusind. Jeg løser det først den anden dag, men jeg får kun lærte mekaniske svar fra Support og Sikkerhedsafdelingen. Jeg har allerede sendt dem scannings-id'et 3 gange, og jeg er stadig ikke verificeret. Men hvad værre er: i går var det ikke muligt at hæve pengene på grund af manglende verifikation, og i dag, da jeg forsøgte at logge ind, er min saldo reduceret til næsten nul. Support svarede, at der ikke er noget problem på deres side, og at jeg ikke har nogen rekord på listen over spil (logisk set), fordi jeg ikke engang var logget ind mellem disse poster. Jeg skrev en klage til to adresser, en af dem skrev straks tilbage og bad mig kontakte Support og sagde, at de ikke beskæftiger sig med dette. Så hvor præcist skal jeg skrive for at finde ud af, hvad der skete med mine gevinster? Tak, Hana

Og venligst: er tilbagetrækningsgrænsen virkelig 1000 pr. anmodning og kun 1500 i alt pr. dag?

May I ask if you played with some bonus, perhaps? That could be the explanation for reducing your winnings, you know.

The support should always explain this kind of thing to players, of course.

Usually there is a maximum withdrawal limit when it comes to bonuses, and it should always be stated in the terms. Have you checked it before playing with this bonus?🤔

Try to look for it, or even as the support and let us know, please.

Also, yes, they do have the maximum withdrawal limit €1,500 per day and €45,000 per month.

We'll wait here for your reply and will try to get the resolution of all this together.

Men det er ikke nok. Andre kasinoer har en tendens til at have 20.000 til 2.000 om dagen

I surely get your point, and that is why it is really important to read the terms beforehand so you know what to expect.

Tak Roni. Jeg havde ikke aktive bonusser. Støt svar mekanisk og normalt til noget andet end det jeg spurgte om

Næste gang jeg forsøgte at sende ID/pas dokumenter, modtog jeg en besked fra Security om at stoppe med at skrive til dem, ellers blokerer de min e-mailadresse. Jeg vil aldrig fuldføre verifikationen på denne måde.

But did they ask for those documents?🤔