Spinbookie Casino – generel debat

Hvis du vil diskutere noget i relation til Spinbookie Casino – det kan være spil, bonusser, betalingsmetoder, problemer med din konto, ansvarligt spil og alt muligt andet – kan du gøre det her.

Styr væk..udbetaler ikke...ventede over to uger for sølle 110 euro...

It is so sad to hear, you had such a bad personal experience. Fortunately, you have got your money back. On the other hand...how did you like playing at this casino? Was there anything you liked or was everything disappointing? I looked and this casino has a really bad rating. 4.8 out of 10 is pretty bad. However, it's really good that you have got money in the end. 🙂

Terrible. Notorious slow payers. KYC to harrass. Weak license. Poor communication.

Won't use again.

Hej, det skete for mig, at de bad mig ringe via Skype for at bekræfte kontoen, jeg svarede, at alt var i orden, og damen sagde, at alt var i orden, jeg ventede 1 dag på en e-mail, der gik 3 dage, og de lukkede min konto for ikke at bestået bekræftelsen, og de gav mig kun det, jeg deponerede ... jeg ved ikke, om der kan gøres noget...

Hello, did the casino tell you why they closed your account ? Did you get any information or was it closed without giving any reason ? 

Can you tell us more about the situation that occurred ?

Hej...det de fortalte mig var, at jeg ikke bestod verifikationen, da de fortalte mig via Skype, at det var i orden, det eneste, der fangede min opmærksomhed, var, at de i det sidste spørgsmål fortalte mig, om jeg satsede på casino eller sport, jeg svarede kun sport, og frøken spurgte mig igen, og jeg fortalte hende, om jeg kun sport, da jeg aldrig har væddet på et kasino, virkede det mærkeligt for mig, jeg kontaktede en anden fyr, og han sagde det samme, de lad ikke Skype-bekræftelsen passere, så jeg betaler ikke, jeg havde $210, og de refunderede mig 60$ ca. De siger ikke andet, og jeg er sikker på, at mine svar var rigtige...Jeg tror, der er manipulation for at lukke og ikke betale...

I understand, but I have to say right from the beginning that if this case is about sports betting, I will recommend you sites where they could help you and where you could file a complaint, because we do not have experts in this area and we would not be able to judge such a case objectively. Here they are:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you go ahead and file a complaint let me know and you can update me on the progress. Are you up for it ? 

ahh så du kan kun se det her hvis du har spillet i casinoet? Den fyr, der anbefalede siden til mig, satser også på sport, og du hjalp ham med pengene tilbage...

If you only bet on sports and didn't play anything in the casino, it's obviously up to judgement of the whole situation. You also had a problem with verification, so theoretically our team could also deal with such a case. However, it is always up to the discretion of our team to decide how to handle the situation. 

So you can try filing a complaint here and we'll see how our experts decide. 

I'm of the opinion that it's about sports betting and we don't deal with that at Casino Guru as I mentioned before, so if it's strictly about that, our team will tell you. 

However, you won't get anything for trying it. 

Forfærdeligt kasino, hold dig væk fra det.

Jeg har spillet i mere end 30 forskellige betting-huse, og i ingen af dem har jeg haft problemer med KYC.

Hos dette væddemålshus har jeg forsøgt at bekræfte min konto i mere end en måned, de bad mig om bevis for adresse, som jeg sendte, og det blev ACCEPTERET , men de bad mig om endnu et bevis på adresse, haha sikke en joke.

Der vil uden tvivl også være problemer med udbetalinger.

Hello, I checked your complaint and the address document which was blurry according to the casino. You sent again a new photo of better quality although I would probably close it up more to see it better and sharpen it more. 

Therefore, we will have to wait for the casino's reply and see if it will be sufficient or you will have to take a new one. I hope you will be able to do it so you can get your money out.

When you have an update, let me know. 

I'll be waiting.

Spinbookie straight up took over 800$ from my account, saying I broke their terms of service. I have read it trough and can't find a single answer for why this is. They also wont verify my account and I have waited weeks. I want to get my money

Hello, is this the email the casino sent you explaining what you did ? I saw there some bonus abuse, forged documents for verification, possibly using some third party tools. These are pretty serious things, so the casino described quite a lot, although more in a general way. 

Are you aware of any of this or not ?

Anyway, if you think you did nothing wrong and you didn't break any rules, I would definitely recommend to file a complaint where a team will investigate us and see what they come up with. 

Do you think you'll go for it ? 

If so you can start one here on this link. 

I'll also add a guide that might be useful to let you know what to expect from this process. 

Good luck. ☘️

spinbookie.....Meget mistænkelig aktivitet. Udbetalingsanmodninger afvises, midler trækkes fra saldoen, de lover at betale udbetalingerne, men gør det ikke. Helt urimelige vilkår. Jeg undrer mig stadig over, hvorfor spilleverandører, pengetransmittere, banker muliggør driften af disse ringere kasinoer?

Do you know what exactly the reason is for rejecting your withdrawals, though?🤔 And could you tell us more about the money deduction, perhpas? I don't fully understand what do you mean by that.

Unfortunately, the safety index of this casino is pretty low, so it doesn't really surprise me that there are these kinds of issues.

I hope that we will be able to help somehow after you provide more information regarding the whole situation. We'll wait for your reply.

Hej

Jeg deponerede 40e + 80e...jeg kom igennem genbruget. da genbruget var afsluttet, var saldoen 620e....hvorfra casinoet fjernede 300e (maksimal udbetaling med bonus 8xindbetaling) Jeg accepterer dette fradrag. Jeg fortsatte med at spille og formåede at samle en saldo på 1500e. Jeg lavede en udbetalingsanmodning på 500e (500e maksimum/udbetaling). Udbetalingen blev afvist og 900e blev fjernet fra saldoen og 600e blev returneret til spilkontoen. Grunden er, at da jeg kun har foretaget én indbetaling på 40e, er den maksimale udbetaling 15x indbetalingen....dvs. 600e. (mildt sagt uretfærdigt). Den 20.8 lavede jeg en 500e udbetalingsanmodning, som nu afventer.....den blev lovet at blive betalt den 23.8....den er ikke betalt endnu. Kundeservicen var også en dårlig oplevelse. Casinogurus anmeldelse af dette casino er fuldstændig korrekt. Tilsyneladende har andre brugere haft lignende problemer.

Well, as I can see from your explanation, I really wouldn't call it a deduction. Every casino states in its terms what the maximum withdrawal is, especially in the bonus terms. And they pay this amount, nothing more. Right? This is your case as well.

So, is your account fully verified at this casino, or you haven't gone through the process yet?

I hope that everything will go well, even though when I look at this casino's safety index, which is pretty low, I can not say for sure how it'll turn out. I will keep my fingers crossed, of course.🤞

Jeg fik depositum+bonus gennem genbrug.....casinoet trak 300e fra den saldo, altså 620e - 300.....så saldoen er 8xdepositum 40e....320. Jeg fortsatte spillet og formåede at samle en saldo på 1500e og lavede en udbetalingsanmodning....

Udbetalingsanmodningen blev afvist og 900e blev taget fra saldoen.....som begrundelse, da jeg kun har foretaget én indbetaling 40e, er den maksimale udbetaling 15x indbetalingen, altså 600e og de overskydende saldi slettes.... .det er virkelig uretfærdigt over for spillerne. Selv i dag er 500e-udbetalingen dateret 20.8 ikke kommet ind på min konto.

I do get your point here, believe me. It's just that if the casino has stated those terms, we cannot do much about it. 🤷‍♀️

But if you need help getting your withdrawal, don't hesitate to contact us after the 14-day time period passes. I believe you are already aware of the procedure. Is that right?