Vi kiggede nærmere på dit problem og fandt nogle transaktioner i vores system forbundet med det kort, du havde nævnt.
For at kunne give dig yderligere oplysninger skal vi identificere dig som kortholder.
Angiv venligst:
- foto af dit id;
- selfie med dig, der holder dit id;
- foto af forsiden af dette kort med de første 6 og sidste 4 cifre og cardgolder navn åbent.
Alle data på billeder skal kunne læses.
Dette er Grottebog
Synes du jeg skal sende den ind? Jeg tror, at de mest vil have info, så de kan oprette en konto på deres side. Du behøver ikke at gøre en kyc for at få en refusion. Det er ikke et stort beløb.
We took a closer look at your issue and found some transactions in our system connected with the card you had mentioned.
In order to provide you further information we need to identify you as a cardholder.
Please provide:
- photo of your id;
- selfie with you holding your id;
- photo of the front side of this card with first 6 and last 4 digits and cardgolder name open.
All data on photos must be readable.
This is Grottobook
Do you think I should send it in? I think they mostly want info so they can set up an account on their site. You don't have to do a kyc to get a refund. It's not a big amount.
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