Svenplay Casino – generel debat (side 2)

De første €1.000 ankom på min konto i dag, vi vil se, hvor lang tid det tager for de resterende €3.000 at ankomme

Det er godt at de betalte så hurtigt 😎 hvor lang tid tog det tidsmæssigt? Der er allerede gået 27 timer, og betalingen er ikke startet endnu.

Glad to hear this! Been following this thread. I'm terrified of this casino. About a month ago I tried to withdraw, submitted ID card, photos of debit card, bank statement as proof of address (with accompanying selfies) but my withdrawal was rejected because they wanted an additional form of ID and official document from my mobile provider (which is impossible because I'm a prepaid user). They then said I could provide a screenshot from my mobile provider's app but I had to get a passport (I'm in South Africa and that can take upto six weeks). Finally got the passport and made a withdrawal request yesterday. I'm praying to the heavens that I'll get it. Out of curiosity what form of ID did you use and we're there any problems about proof of address and mobile number?

The hopeful optimist in me thinks that they requested additional forms of ID in October (passport or Driver's license, which I didn't have) because South African ID cards (unlike some other countries) do not have expiration dates whereas on Svenplay they stated that the images of the document should show date of issue and expiration date. When they asked for additional forms of ID they never said that that was the issue so that's just my guess in hindsight. Passports and Driver's licenses of course have expiration dates but I don't drive so I had to spend weeks waiting for a passport just to do this withdrawal. I'll update everyone here how the withdrawal goes as I've been waiting just over 24 hours now. Fingers crossed!

Nå, første gang vendte den tilbage til kontoen, da du skulle sætte en selfie, men siden sidste hævning er der gået omkring 48 timer

Hello,

quite a story you've been through, I hope that all will be good in the end. I wanted to say that the level of verification can be affected by the country you live in, and what you described earlier makes me think that Africa is probably taken as a potential risk zone, it may cause the verification to be more let's say more precise.

I can imagine that players from Bangladesh for instance would face a similar situation.

Let us know how it goes, I'd like to hear a positive news soon 🤞🤞👍

Yeah. You may be right. Still waiting but as soon as I know something, or receive my withdrawal, I'll post an update. Fingers crossed.

Jeg håber alt går godt og du får din betaling ud🙏💪 Der er gået 48 timer siden min fortrydelsesanmodning og jeg er stadig ikke blevet betalt.. som udgangspunkt burde de betale det i dag, for det er weekenden forude.

Yeah. We're basically in the same boat as it's been almost 48 hours in my case (it's been almost 45 hours as I write this). I really really hope they pay today.

Jeg gik til chatten for 10 minutter siden for at spørge kundeservice, hvor lang tid det vil tage for hævningen, og jeg sagde, at pengene skulle være på min konto senest ved middagstid i morgen, ellers gælder din 72-timers regel ikke..efter samtale, pengene kom på min konto på 5 minutter.. Jeg var heldig at åbningen var det værd.

Thats so weird. I just checked my Svenplay account (five minutes ago) and the money is back in my Svenplay account!!!! I checked my email (nothing from them) then I saw notification of your response and I came here to see if the same thing happened to you. I'm going to live chat now to ask what the hell happened.

I'm still waiting for an answer in live chat as to why the withdrawal was cancelled but these people are just cruel.

Ja, det er værd at grille dem hver dag, ellers ser de ikke ud til at have lyst til at samarbejde. Jeg håber, at tingene løser sig for jer andre.

Update, my bakance is 28000 Euro. the casino asked a document with my account number and swift and iban code, my bank is going to send that to me

Nu er der et stort billetkontor. Vi håber du kan få alle i gården. 👍🙏

They said my withdrawal was cancelled by mistake and that I should just do another request and wait yet another 72 hours!!!

Utroligt trængsel.. i fremtiden bør du også undgå dette søstercasino.

I don't quite understand. Are you saying I should go to askgambler?

if the next time them cancel the withdrawal without reason, I recommend that you then file a complaint with Askgamblers.