Hi,
again: please use the "reply" button, otherwise, the person you wrote to will not be notified.
Then provide this to Nikolas, not to me, please. As I already mention I'm not the proper person. The complaint team will decide whether this is the missing piece, I'm not solving complaints, so I can't make this decision.
This is the forum, not a resolution center, after all.
I hope you understand what I mean.
Kan nogen her fortælle mig om TUSK CASINO??
Jeg ser gode anmeldelser og derefter dårlige anmeldelser
CasinoGuru....hjælp venligst...om gevinster ikke udbetales her som på andre casinoer, hvor jeg ville have vundet..
Hello, I moved your post here so you can browse the general discussion. If you check the casino's main review, you'll see that the reputation is very good and the terms fair.
You should be safe there. Just keep in mind that This casino is not licensed in Austria, so you should not play there:
I'm far from understanding whether your question is just a precaution or whether you have an issue with withdrawal, however.
Let me know, please.
Fantastisk...så de lader spillere fra Østrig indbetale...og spille...men ikke udbetale? Forstår jeg det rigtigt?? Det er ikke okay, vel? Så skal du hverken kunne spille .. eller indbetale .. hvad jeg gjorde .. og vandt noget ...(((
Hvorfor skal vi spille og indbetale fra Østrig?
I'm saying that according to our latest information the casino does not allow players from your country to play there.
But if you are able to register by using Austria as a country of residence, in case you win and meet all rules and terms, you should get the winnings.
So, what is the situation, has any problem occurred with withdrawal, please?
Just note that this casino is not licensed in Austria, so you should stick with the ones that are licensed in your country.
I have no idea how exactly Tusk casino enforces restricted countries, though.
As long as there is no problem with withdrawal, I guess you should be fine.
mit overskud forsvandt på mystisk vis
Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?
Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation.
Can you tell us a bit more so we have a better overview ?
Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?
Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation.
Can you tell us a bit more so we have a better overview ?
Nå, det hele startede sådan her, antag, at når du registrerer, har kasinoet et roulettehjul, hvor du kan vinde et vist antal gratis spins, jeg vandt 10 spins, hvormed jeg vandt 64 pesos for at konvertere det til rigtige penge, væddemålskravet var 3400, jeg opfyldte det, og da jeg havde fuldført det, havde jeg allerede omkring 700, da jeg gennemførte det, de efterlod mig kun 350, som skulle være rigtige penge med de 350, jeg fortsatte med at spille i forskellige spil, og som jeg godt fortalte dig, vandt jeg 193660 ikke kun i et spil, men i flere, og den næste dag ville jeg fortsætte med at spille, og jeg opdager, at min konto er på 0, og jeg kontaktede kundeservice og godt du kan se, hvad de svarede mig
Hello.
I failed to find what the casino actually told you. I would guess it was because you should have immediately submitted a withdrawal request to end the bonus and all associated terms to avoid any limitations keep affecting your balance. Am I correct?
Well, it's good you submitted the complaint! I spotted a win limit, this is a very disputed topic!
Hej, ja, faktisk lavede jeg udbetalingsanmodningen ikke lige efter at have fuldført bonussen, men omkring $1000 brugt senere, men det gav mig ikke, fordi den bad mig om at bekræfte kontoen næste dag eller sekund, jeg tror, jeg genåbnede kontoen for at bekræfte det og jeg finder nul pesos
Hi,
Never play in this casion, I won 8k $ Never saw tho money. The didn't allow me to withdraw the money the simply said that there is a waiting time after which they say be patient after that support told me that is weekend. Finally they stop responding. I lost it all becouse I knew I will never be able to withdraw the money. Secon suppor is horrible, do not even send an email they never respond. Few monthes ago I won 12k but before I requested bonus and I wager prior to my winnings and after I won the reduced my winning to 1k which I wasn't able to withdraw as the give me 1000 different reasons. You will never get your money If you win. Currently I am having conversation with Curaçao gambling authorities. Will keep you posted how the case will end. If you want to play jus without being worried about what if I win would I be able to withdraw money? Then do not pley there. Also, there are limits even if you win without bonus. When you win 2k you will be ablke to withdarw 1k only and also you will not see it. When you deposit you can only withdraw your deposit x200 this is maximum and if you winn above those money are canceled. Never play in this scam. Nevertheless decision is up to you. Just huge worning from my side.
Very sorry for your predicament. Hope the authorities catch up with these frauds!
Hi,
Never play in this casion, I won 8k $ Never saw tho money. The didn't allow me to withdraw the money the simply said that there is a waiting time after which they say be patient after that support told me that is weekend. Finally they stop responding. I lost it all becouse I knew I will never be able to withdraw the money. Secon suppor is horrible, do not even send an email they never respond. Few monthes ago I won 12k but before I requested bonus and I wager prior to my winnings and after I won the reduced my winning to 1k which I wasn't able to withdraw as the give me 1000 different reasons. You will never get your money If you win. Currently I am having conversation with Curaçao gambling authorities. Will keep you posted how the case will end. If you want to play jus without being worried about what if I win would I be able to withdraw money? Then do not pley there. Also, there are limits even if you win without bonus. When you win 2k you will be ablke to withdarw 1k only and also you will not see it. When you deposit you can only withdraw your deposit x200 this is maximum and if you winn above those money are canceled. Never play in this scam. Nevertheless decision is up to you. Just huge worning from my side.
I'm really sorry that you were not able to withdraw your money and lost it all at the end.
May I ask how long you waited, though?🤔
I believe that it needs some patience, especially if the casino needs to verify you before sending the money.
Also, when it comes to bonuses, it is very important to read their terms beforehand so any issue or misunderstanding can be avoided. If you don't like their terms, you simply don't play. Right?🙂
I hope everyone will also read our review about this casino; the safety index doesn't look any good.🤷♀️
Just wanted to let you know that I have registered in this casino a few years ago. Never managed to withdraw what I wanted. They verified my looong time ago and even assigned the personal manager …. They are manipulators and scammers. I didn’t knew about safety index till now so…Just wanted to give you an update
So were there some issues when withdrawing, or you just didn't get the chance to ever withdraw?🤔
Now that you know about our reviews and you are familiar with the safety index, would you say it will help you to choose a casino to play at?
Der er meget modstridende meninger om dette casino. Jeg er meget interesseret i, hvorfor der er så mange spillerklager? Og alligevel er nogle lidt begejstrede for dette casino. Og bare for at tilføje, at casinoet accepterer spillere fra Serbien. Jeg har en registreret konto i mere end et år.
Hello, I saw that there are not so many complaints here, but most of them were about withdrawals and KYC, which the casino didn't even address. Since you have had your account for a year, you haven't had any issues here? Everyone may have a different experience, but the casino's safety index would rather discourage me from playing here. Have you tried it yet?
Der sker helt sikkert noget med kasinoet. For det første er det, som om de mistede dataene fra sidste år, for for ti dage siden gav de mig en bonus uden indskud 🤔😉 samt nogle gratis spins. Jeg spurgte kundeservice, hvordan det er muligt, da jeg fik det samme sidste år? De fortæller mig, at de ikke har registreret, at jeg nogensinde har betalt et depositum?? For det andet ser jeg, at nogle spillere har problemer med udbetalinger, det skete ikke før. Jeg nåede desværre ikke til betalingen. Deres bonusser og gratis spins har en betinget omsætning på 60x, det er simpelthen umuligt at spille.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
