Yesterday I contacted live support again. Finally the problem was resolved and they credited the winning prize to my account. Event though they were 9 days late, I'm still happy that I it's finally resolved. Now I'm going through the withdraw process. Thank you for your help!
Hej, kan nogen håndtere min klage?, den blev åbnet i mandags. tak skal du have
Godmorgen, jeg ramte en jackpot på 62.000k på Wazamba, og efter at have betalt 25.000 euro lukkede de kontoen uden at give mig nogen forklaringer...forfærdeligt
Yesterday I contacted live support again. Finally the problem was resolved and they credited the winning prize to my account. Event though they were 9 days late, I'm still happy that I it's finally resolved. Now I'm going through the withdraw process. Thank you for your help!
9 days is quite a lot but in the end the most important thing is that you got the prize as you say.
When you mention that you are going to withdraw money now, make sure you let us know how that goes as well. What payment method do you use ? 🙂
Hej, kan nogen håndtere min klage?, den blev åbnet i mandags. tak skal du have
Hi, here is a timer that is important for all parties. Tomas has quite a lot of complaints and he tries to get to each player as soon as possible but you have to be patient. He will look at your messages you sent him and then he will answer you.
But about your situation. I don't think it's right to just close a player's account without an explanation and it would upset me too. When you hit the jackpot, congratulations, but I don't really understand why you were only paid half of it. Did the casino explain that to you ?
Anyway, I hope it gets sorted out and you get all your money. If you have an update be sure to let me know.
de svarede mig dette.
https://anjmy1969.blogspot.com/2024/03/sammelklage-gegen-wazamba.html
hello there! It has been some time 🙂
I just want to mention your rejected complaint 👈 in order to keep the conversation fair. I also vividly remember the debates surrounding it.
Take care.
I was afraid of this. Well, the only way seems to be patient with the complaint.
I imagine Tomas will ask the casino representative for further explanation. Until the complaint reaches this phase, I fear we won't have more to add. I'm sorry.
I'll be hoping as well, whatever new news you have be sure to get back to me. 😉
Undskyld mig. Hvad betyder administrativ afgørelse? I live chat fortæller de mig, at min konto er lukket på grund af en administrativ beslutning
Kære Radka,
Jeg vil gerne svare dig, fordi jeg finder dette emne med Wazamba og Co meget vigtigt.
Dine kolleger hjalp mig meget godt og professionelt dengang.
Jeg har et advokatfirma på Curacao, der har mine dokumenter. Det kan tydeligt bevises, at jeg ikke har modtaget nogen gevinster.
Jeg leder derfor efter andre vindere, der har oplevet det samme.
Jeg er sikker på, at du er enig med mig i, at det ville være mange penge for dig personligt, som du har ret til.
Derfor giver jeg ikke op og vil prøve alt for at få gevinsterne.
Retfærdigheden skal sejre, tror du ikke Radka?
Jeg vil gerne igen takke dig og dine kolleger for jeres store støtte dengang.
Vær hilset
sendt til dig af Anja Meyer
PS: Tipset om et gruppesøgsmål kom fra advokaten.
Undskyld mig. Hvad betyder administrativ afgørelse? I live chat fortæller de mig, at min konto er lukket på grund af en administrativ beslutning
Hi, it may be based on their decision, but I can't tell you for sure what exactly is behind it. Casinos sometimes resort to this, but it is important that you have cashed out and have an account with 0, so you don't have any money there. If these conditions are not met, then the account should not be closed.
I would say, or I think it is, that one of the reasons can be when a player wins a lot of money and the losses are not so big. In that case I can imagine that something similar could happen, but obviously the reasons could be different. The casino probably won't say them so it's a pity because sometimes a fair explanation would be appropriate.
So the casino has come up with this, yes, they're closing your account ? 🤔
Min konto blev lukket efter en jackpot på 62.000 euro. Jeg har allerede en åben klage til din kollega Stephan
Kære Radka,
Jeg vil gerne svare dig, fordi jeg finder dette emne med Wazamba og Co meget vigtigt.
Dine kolleger hjalp mig meget godt og professionelt dengang.
Jeg har et advokatfirma på Curacao, der har mine dokumenter. Det kan tydeligt bevises, at jeg ikke har modtaget nogen gevinster.
Jeg leder derfor efter andre vindere, der har oplevet det samme.
Jeg er sikker på, at du er enig med mig i, at det ville være mange penge for dig personligt, som du har ret til.
Derfor giver jeg ikke op og vil prøve alt for at få gevinsterne.
Retfærdigheden skal sejre, tror du ikke Radka?
Jeg vil gerne igen takke dig og dine kolleger for jeres store støtte dengang.
Vær hilset
sendt til dig af Anja Meyer
PS: Tipset om et gruppesøgsmål kom fra advokaten.
Hello again.
As we have tried to explain to you on numerous occasions, what you still perceive as some form of justice is far from a fair perspective. I am afraid nothing has changed.
Therefore, I think there should be a proper response when you approach members who are unaware with your general truth once more.
So, one more: is this whole thing still about our rejected complaint, please? We were even unable to determiate the desputed amount due to your inconsistencies. If this is related, I ask you kindly to keep it fair and square for others. That's all I ask from you.
Attorneys operate in distinct ways, lawsuits provide them their wagers 🙂
I have been discussing a fair approach instead.
Min konto blev lukket efter en jackpot på 62.000 euro. Jeg har allerede en åben klage til din kollega Stephan
Hi there! And, congratulations!!!
I saw the reply:
"To be fair @stefan I ask you to change the amount of the claim, the casino paid 3 pending withdrawals and now the missing balance is 27000. Thanks"
You know that when you win big, especially a jackpot, the casino will most likely close your account and investigate your gaming history. because the win is quite big. Sometimes they need to cooperate with related game providers, since most jackpots are paid by game providers.
In any case, I'm glad to see the withdrawals have been moving!
Tak Radka for din enorme venlighed. Lad os håbe, at alt bliver løst. Jeg er så bekymret🙁
Hej Radka! Jeg er så bange for, at jeg ikke vil se mine gevinster 🙁
I sympathize with you and I would also be worried, but since they have already paid you some part of it, that would probably put me at ease.
Also, the fact that Stefan contacted the casino and their high safety index could be a good sign. I know it's not pleasant to wait in a situation like this, but for now it's the only thing we can do and I firmly believe that you will get the rest and enjoy the money.
Gratis faglige kurser for medarbejdere på online casinoer om bedste praksis, optimering af spilleroplevelsen og en fair tilgang til gambling.
En initiativ, vi har sat i søen med henblik på at etablere et globalt selvudelukkelsessystem, der giver sårbare spillere mulighed for at blokere deres adgang til alle former for onlinespil.
