3 måneder siden
Who do I contact regarding that? Id definitely be interested in reopening the case.. if it's not too late
Ybets Casino – generel debat (side 9)
3 måneder siden
That is okay; no worries. Go back to your complaint and reopen the complaint, or contact your complaint resolver Michal.
Let us know how it goes, for sure.
2 måneder siden
Hej,
Jeg vandt €5600 på ybets.net og ønsker at hæve pengene. Efter at verificeringen af mine data tog ekstrem lang tid, har jeg stadig ikke modtaget mine penge. Begrundelsen er, at casinoet har problemer med betalingssystemet, og at dette vil blive løst hurtigst muligt. Men der sker ikke noget. Der er nu gået mere end 30 dage, og jeg venter stadig på mine penge. Begrundelsen er den samme.
Automatisk oversættelse:
2 måneder siden
Hi, I see you've been waiting quite a while for your money. A month would be over for me and I would definitely recommend you to file a complaint with us if you would be interested in help.
You can do so at this link. ⬅️
What payment method did you use to withdraw ? Wasn't there an alternative that could have been used and there would have been no problems ?
2 måneder siden
Jeg har præcis det samme problem som næsten alle andre her. Den 29. lavede jeg min første udbetalingsanmodning, og svaret er altid det samme: vent... de har problemer med betalingsprocessen... alt vil blive ordnet. Til at begynde med skulle jeg modtage det om 24 timer. Så tog det længere tid. I dag sagde de, at de ikke kan give mig nogen indikation af en deadline, og de har ikke flere oplysninger, så jeg må vente. Hver dag bliver undskyldningerne værre og værre, og jeg indser mere og mere, at vi alle her i indlægget gennemgår det samme. Jeg vil fortsætte med at vente. Jeg vil gerne vide, om nogen her nogensinde er blevet betalt?
Redigeret af forfatter 2 måneder siden
Automatisk oversættelse:
2 måneder siden
Hey, I was looking at the complaints and on 26 August a similar case was solved where a player was waiting for his money. So it's probably possible that they are having problems if they are telling more players or they just have enough withdrawals. I would suggest to wait and if nothing changes in 14 days, then I would recommend to file a complaint.
What do you say, do you think you can take it ? 🙂
2 måneder siden
Mange tak. Jeg gør det. Men jeg synes, det er meget mærkeligt, de beder ikke om et kontonummer, de beder ikke om verifikation, ingenting... hvordan skal jeg få mine penge? Jeg foretog indbetalingen med betalingskort.
Automatisk oversættelse:
2 måneder siden
What payment method did you use for the withdrawal, the same as for the deposit ? If the casino doesn't require any documents and therefore verification, you won't have to go through it now. Usually the casino asks for it the first time you make a withdrawal, sometimes later or when the player wins a bigger amount. So I wouldn't see a problem with that. But like I said, we'll have to wait to see what happens next. 🙂
2 måneder siden
Ja, det er sagen... den udbetalingsmetode, jeg valgte, var den samme som indbetalingsmetoden. Visa debet. For udover den mulighed har du kun den digitale Skrill-pung. Der er absolut ingen andre tilbagetrækningsmetoder. Og da de siger, at udbetalingsmetoden skal være den samme som indbetalingsmetoden, var det sådan, jeg gjorde det. Men de bad ikke engang om et kontonummer... Jeg synes, det er meget mærkeligt. Jeg har stadig ikke modtaget et gyldigt svar fra kasinoet om mine udbetalinger. Siden den 29...
Redigeret af forfatter 2 måneder siden
Automatisk oversættelse:
2 måneder siden
It is always so tricky to speculate on what is actually happening. The casino should inform you in the first place, and I fear speculation won't get us much further right now anyway.
I truly hope you will get a proper response very soon!
2 måneder siden
Det, de nu siger via e-mail, er, at det kort, jeg brugte til indbetalingen, ikke var det samme som det, jeg brugte til udbetalingen. Jeg forklarede, at mit kort ikke lod mig betale depositum, og at det var derfor, jeg brugte et midlertidigt forudbetalt kort (linket til mit originale kort). Jeg venter på et konkret svar om tilbagetrækningen, fordi jeg har forklaret alt korrekt.
Automatisk oversættelse:
2 måneder siden
The situation with prepaid cards is always harder in casinos. When players accidentally come in with the fact that they have a similar situation as you, it is often problematic. So if you're getting nowhere and can't solve anything, then by all means let us know and we'll try to help.
I hope it won't be necessary.
2 måneder siden
Kan du rådgive mig om den bedste fremgangsmåde? Jeg modtog en e-mail fra en af casinoagenterne om, at de ville kontakte mig i går med et svar på, hvad de skulle gøre. Ingen fortalte mig noget. I morges sendte jeg en e-mail, og de kom tilbage med den samme gamle historie... de kontakter dig snart. Det er altid det samme svar. Det er meget slemt, når de lover noget og ikke leverer. Hvad synes du, jeg skal gøre? Denne situation tager en uacceptabel drejning...
Automatisk oversættelse:
2 måneder siden
In this case, you could file a complaint here with our team, if you feel that the casino is doing nothing to solve the issue.
May I ask how long this is going for now? When exactly did you start the verification process?
2 måneder siden
De bad mig ikke om nogen bekræftelsesproces. De bad mig ikke om nogen dokumenter. Det finder jeg meget mærkeligt. Jeg har ventet dage på en løsning på min anmodning om tilbagetrækning. Som jeg forklarede ovenfor. De begrænser virkelig metoderne til tilbagetrækning. Jeg kan ikke hæve på samme måde som jeg indsatte (virtuelt kort knyttet til mit kort), så jeg venter på et andet alternativ... som aldrig kommer. Jeg tror, jeg må hellere åbne en klage. Hvor kan jeg gøre det?
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Automatisk oversættelse:
2 måneder siden
Update
They are asking me for a few documents. None of them is my account number. This makes no sense. One of the points they are asking is this one.
3. Your photo with a passport in hand in front of the Ybets website.
2 måneder siden
Yeah, this is an usual verification process, to ask for few documents so they can verify you. I hope it'll go smoothly and you will be able to get to your money shortly.
Keep us updated about any changes, please, and we are here to help if anything.
2 måneder siden
Jeg vil gerne skrive en klage. Processen tager så lang tid, at jeg ikke har noget andet svar. De siger altid det samme. I dag, og kun fordi jeg bad om opdateringer, fortalte de mig, at min spilsession er blevet sendt til gennemgang. Præcis det samme siger de til andre spillere. I sidste uge bad de mig om dokumenter, og jeg sendte dem, og de sagde absolut intet andet. Jeg fandt ud af det i dag, fordi jeg spurgte, ellers havde de ikke fortalt mig det. Manglende respekt for spilleren. Hvad er linket til at skrive en klage?
Automatisk oversættelse:
2 måneder siden
If I may, I imagine it must be hard. On the other hand, taking the picture you describe surely does not require the same amount of time as the complaint process. Such pictures are not so uncommon, please understand the casino staff has not the opportunity to meet you face in face, so they must find a way to verify it was you who created the account, played the games and won.
You may file the complaint in this section 👈 To avoid missleading expectations though, I strongly recommend to browse this guide 👈
Namely:
"We know players want to resolve their problems as soon as possible, which is why we always try hard to get back to each player within 48 hours after they submit their complaint. Our team works fast, which means that once we submit our initial response to the player, they can rest assured that we are doing our best to find a solution to their problem and will get back to them within 7 days."
"You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
I do not want to discourage you, please do not think that. Working with the casino is always the best option, based on all of the experiences.
2 måneder siden
I ve tried 3 times but i cant apply for a complaint.
At the moment the situation is only getting worst. The casino now have a new one.. i did the withdrawl request via card as they said. On my casino account was saying -900€ , so i was thinking "ok now is for real". But no. Another time playing with the users. I asked about the status of my withdrawl. The moment i asked, one lady said to me "it was rejected by the bank, check your limits". My bank didnt contact my about that. They always send notifications about every action related with my account. YBets casino is playing with me. They dont want to pay!!!!!!! I saw the complaints of the other users!!!
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