Hvis jeg må, forestiller jeg mig, at det må være svært. På den anden side kræver det ikke den samme tid som klageprocessen at tage det billede, du beskriver. Sådanne billeder er ikke så ualmindeligt, forstå venligst, at casinopersonalet ikke har mulighed for at møde dig ansigt i ansigt, så de skal finde en måde at bekræfte, at det var dig, der oprettede kontoen, spillede spillene og vandt.
Du kan indgive klagen i dette afsnit 👈 For at undgå vildledende forventninger anbefaler jeg dog kraftigt at gennemse denne vejledning 👈
Nemlig:
"Vi ved, at spillere ønsker at løse deres problemer så hurtigt som muligt, og derfor prøver vi altid hårdt på at vende tilbage til hver spiller inden for 48 timer efter, at de har indgivet deres klage. Vores team arbejder hurtigt, hvilket betyder, at når vi har indsendt vores første svar. til spilleren, de kan være sikre på, at vi gør vores bedste for at finde en løsning på deres problem og vil vende tilbage til dem inden for 7 dage."
"Du vil få dit første svar fra vores klageteam inden for 48 timer, men vi gør vores bedste for at svare inden for 12 til 24 timer.
Hver involveret part (dig, kasinoet eller Casino Guru-teamet) har syv dage til at svare, når de er forpligtet til at gøre det for at flytte klagen videre . Når denne periode udløber uden svar, vælger vi normalt at forlænge fristen med yderligere syv dage.
Da en vellykket løsning af en klage ofte kræver megen kommunikation mellem alle tre parter, kan den samlede tid lægge sammen. Den gennemsnitlige tid, det tager at afslutte vellykkede klager, er omkring 21 dage fra den dato, de blev indsendt, men igen, dette varierer meget fra den ene klage til den anden."
Jeg ønsker ikke at tage modet fra dig, vær venlig ikke at tro det. At arbejde med casinoet er altid den bedste mulighed, baseret på alle oplevelserne.
If I may, I imagine it must be hard. On the other hand, taking the picture you describe surely does not require the same amount of time as the complaint process. Such pictures are not so uncommon, please understand the casino staff has not the opportunity to meet you face in face, so they must find a way to verify it was you who created the account, played the games and won.
You may file the complaint in this section 👈 To avoid missleading expectations though, I strongly recommend to browse this guide 👈
Namely:
"We know players want to resolve their problems as soon as possible, which is why we always try hard to get back to each player within 48 hours after they submit their complaint. Our team works fast, which means that once we submit our initial response to the player, they can rest assured that we are doing our best to find a solution to their problem and will get back to them within 7 days."
"You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.
Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.
As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."
I do not want to discourage you, please do not think that. Working with the casino is always the best option, based on all of the experiences.