ForumCasinoerYbets Casino – generel debat

Ybets Casino – generel debat (side 10)

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Pausilva91
1 uge siden

If I may, I imagine it must be hard. On the other hand, taking the picture you describe surely does not require the same amount of time as the complaint process. Such pictures are not so uncommon, please understand the casino staff has not the opportunity to meet you face in face, so they must find a way to verify it was you who created the account, played the games and won.

You may file the complaint in this section 👈 To avoid missleading expectations though, I strongly recommend to browse this guide 👈

Namely:

"We know players want to resolve their problems as soon as possible, which is why we always try hard to get back to each player within 48 hours after they submit their complaint. Our team works fast, which means that once we submit our initial response to the player, they can rest assured that we are doing our best to find a solution to their problem and will get back to them within 7 days."

"You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.

Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."

I do not want to discourage you, please do not think that. Working with the casino is always the best option, based on all of the experiences.

Radka
1 uge siden

I ve tried 3 times but i cant apply for a complaint.

At the moment the situation is only getting worst. The casino now have a new one.. i did the withdrawl request via card as they said. On my casino account was saying -900€ , so i was thinking "ok now is for real". But no. Another time playing with the users. I asked about the status of my withdrawl. The moment i asked, one lady said to me "it was rejected by the bank, check your limits". My bank didnt contact my about that. They always send notifications about every action related with my account. YBets casino is playing with me. They dont want to pay!!!!!!! I saw the complaints of the other users!!!

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Pausilva91
1 uge siden

I can see that you've managed to file a complaint. Did you find out what the issue was before when you couldn't submit it, please? I'd really like to know.🤔

Soon our team will start to investigate this issue of yours, and I hope that it won't be long before we'll be able to understand it better.

Just allow me to ask if you contacted your bank, just in case, to ask them about all this.

1 uge siden

This casino stinks ! I lost £7000 then won £9000 and got the same treatment as all the others its rogue and a scam !😳😳

paulmcewan05
1 uge siden

Could you tell us more about it, please?

We would like to learn some more details.

Romi
1 uge siden

They let me deposit with card and withdraw then said you cannot withdraw with card there is a problem and were getting me to change it to crypto then I ended up losing it all they know what they are doing it went on for ages plus an investigation in to game play

Redigeret af forfatter 1 uge siden
paulmcewan05
1 uge siden

De bad dig om at betale i krypto? Hvad mener du med, at du har mistet alt?

Automatisk oversættelse:
Romi
1 uge siden

Jeg tjekkede med min bank. Absolut intet forsøg på at overføre penge. Intet overhovedet. Jeg modtager altid besked, jeg tjekkede med dem, og ingen prøvede noget overhovedet.

Automatisk oversættelse:
Pausilva91
1 uge siden

I mean they said we will convert your winnings to crypto to withdraw and I lost the money again due to waiting so long

Redigeret af forfatter 1 uge siden
paulmcewan05
1 uge siden

Hvordan tabte han? Hvilken uretfærdighed...

Automatisk oversættelse:
1 uge siden

They let me deposit with card and withdraw then said you cannot withdraw with card there is a problem and were getting me to change it to crypto then I ended up losing it all they know what they are doing it went on for ages plus an investigation in to game play

1 uge siden

Could it be due to some technical issue, though?🤷‍♀️

Sometimes it is not even the casinos fault, you know. There could be something on the payment provider side.

Sorry, but in my opinion, losing your balance wasn't on the fault of the casino. We need to try to be more patient sometimes to get what we want.

How long did it take, actually? You said it went on for ages.🤔

1 uge siden

Jeg tjekkede med min bank. Absolut intet forsøg på at overføre penge. Intet overhovedet. Jeg modtager altid besked, jeg tjekkede med dem, og ingen prøvede noget overhovedet.

Automatisk oversættelse:
1 uge siden

Okay, thank for the information.

Now I hope that we will be able to see some further development in your case. Our team needs to get deep into it.

Please be patient, and I will keep my fingers crossed for you to get the money quick.🤞

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Romi
1 uge siden

It was a month maybe more they do it hoping you keep playing and lose it all seems odd it happens so much if a glitch my arse !😂

paulmcewan05
1 uge siden

It is really long time to wait, you are right. I just don't like pointing fingers without knowing exactly the reason for delay.

But I surely understand your frustration.

Romi
1 uge siden

Yes Romi I know you cannot say too much I get that I got any other withdrawal fast for low amounts it was when I won the big amount but they had started to suggest I could only withdraw by card for so long as it was becoming difficult ?

paulmcewan05
1 uge siden

So you believe that it is only when it comes to the larger sums, right?🤔 Interesting.

Well, I just hope that it was not intentional, because technical glitches can occur at any time and anywhere.

Romi
1 uge siden

I believe so Romi and also by looking at the history of similar issues

paulmcewan05
5 dage siden

With all honesty, if I had to wait for more than a month, I would most likely feel the same. It's troubling to see how casinos fail to handle decent communication, which may quite easily prevent such thoughts. That's just what I think about it.

sebastian12
2 dage siden

hello, have you solved the withdrawal at Ybets? I have also had withdrawals for a few days and they are not being processed..

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