Casino Guru, er du seriøs? (side 2)

Ah, så er det ikke det værd, for Jozef reagerer ikke på nogen.

I told you he has 7 days to respond on each turn—2 - 2 day left.

Your judgment is, frankly, quite irrelevant. You just need to calm down and let the Team do their jobs.

Men denne frist er allerede blevet forlænget flere dage i træk...

When you answer and wait for Jozef, he has 7 days to respond. Likewise, when the casino has to respond, it also has a week, and the same goes for you. If a party fails to reply, the timer is extended again by a week. 

If you feel that you don't understand how it works, you can read about it here.

Try to be patient, you are not the only one who has a complaint. 

Jozef har allerede svaret 3 gange bare for at forlænge fristen

So he sees the necessity of doing so. Please accept that decision. We won't provide anything new here.

Det er trist, nu har de svaret og sagt, at de skal tale direkte til RoySpins, som ikke vil svare mig!!!

Dear Dezanove19,

We understand your desire for a prompt response to your posts, and we share that goal. However, it's not always possible to provide an immediate answer. Sometimes, it takes a week or two to establish communication with the casino and gather relevant data. We are all human, not robots. For instance, Jozef is currentlysick, yet he is committed to checking the complaints every day, just like the rest of us. (I am also sick too, but I am responding to you because we strive to offer the best assistance.) Despite our efforts, there are occasions when it takes time, and unfortunately, there's nothing we can do about it. Some cases can last for weeks, and when regulators are involved, the wait could extend to months, or you might be fortunate if they respond at all. It's important to consider that this service is provided free of charge. We kindly ask for your patience.

Sincerely, Matej

Men hvorfor beder de mig om at tale med RoySpins, hvis de ved, at de ikke svarer mig?

Er dette resultatet af min klage?

Vil du beholde dem på TOPPEN?

Jeg er også syg, psykisk påvirket af hele denne situation.

og hvad gør du? Et kasino, der skadede mig mere end 6000 euro, løste ikke klagen og holdt dem stadig i toppen af kasinoer.

De beder mig tale med dem, når de ved, at de ikke har svaret mig i to måneder.

Good morning.

Based on the very complex and open response you got from Matej, I'm convinced there is little else I can add. By asking those questions over and over again you won't achieve anything.

Please wait for further progress, until your complaint reaches its final stage.

Maybe you should read all our responses once again.

Jeg vil gerne vide, hvorfor de holder RoySpins i toppen?

De svarer mig stadig ikke!

What specifically would you like the casino to be lower on the safety index for ? Your complaint, as has been said many times, is still open and that doesn't mean that the casino hasn't solved anything. If they don't solve it and our team says it's not fair to you, then the casino gets black points and we can talk about some outcome and consequences. 

For the time being, we need to be patient.