Crownplay Casino Probleme (side 2)

I am glad that you got your money at the end, and I surely understand your point here.

So, it really helped to submit a complaint with our team. What do you think? 🙂

Pas på dette casino!

Jeg har ventet på min tilbagetrækning i flere dage, men der sker ikke noget. Support er ikke nyttigt, og hele processen trækker ud uden nogen åbenbar grund. Det føles som om du bliver stoppet. Jeg kan absolut ikke anbefale denne hjemmeside - find et mere velrenommeret casino i stedet for!

Hi there,

I wish I could help you, so let me try to ask you a few things:

When you say the support is not helpful, what did the support tell you? Since it is Monday, perhaps the payouts are not carried out through the weekends; could that be the case? I imagine waiting is killing you, so you feel like this is the end of the world, but basically, sometimes it is just slower. This forum is full of these situations.

Additionally, has your account and payment option been fully verified, please?

The more you share, the better the picture of the situation.

Support fortæller mig altid det samme: tilbagetrækningen tager 3-5 dage. Men helt ærligt, så forstår jeg ikke, hvorfor de siger det – de skal bare sige, at det tager et par måneder, og det er det. Så ville jeg i det mindste vide, hvor jeg står og ville ikke spille der i første omgang. Jeg spillede der, fordi jeg troede, at jeg ville få mine penge i tide. Men nu er tilbagetrækningen stadig under behandling, og jeg kan bare ikke forstå, hvorfor det skulle tage så lang tid. Ethvert normalt casino tager maksimalt tre dage, men her trækker det evigt.

Jeg anmodede om en tilbagetrækning den 02.03, men indtil videre er der ingen

Have they already started with the verification process, though?

The thing is that the live chat most of the time doesn't even know what exactly is going on with the withdrawals because it is up to other departments, actually.

Nej, slet ikke. Bekræftelse som en mulighed er ikke tilgængelig

Det er meget tid, det er slet ikke muligt, jeg spiller aldrig i dette casino

Folk er dette virkelig et fupnummer?????

Først og fremmest kunne jeg ikke hæve mere end 500 €, og jeg mistede resten af ​​pengene (1200 €), men det gør ikke noget. Jeg har ventet på en tilbagetrækning i 8 dage og kundesupport skriver til mig, at økonomiafdelingen tjekker, men tak, hvor er du og hvem arbejder for dig, det er en ordning. Jeg vil aldrig spille på dette katastrofale kasino igen

Det er min skyld, at jeg ikke kiggede på anmeldelserne af dette casino i tide.

Jeg er ikke alene, mange mennesker har klager

It is surely understandable that you feel frustrated with this whole situation. Have you thought about filing a complaint here, though?

Hopefully our team will be able to intervene.

Godaften! Hvor kan vi indgive en klage, og ved du, hvor meget det koster?

Tak

Do you experience some kind of withdrawal issue, perhaps?

Please tell us more, and our team will gladly assist you.

Also, when it comes to complaints, it is completely free of charge here, and we'll help you with submitting, for sure.

God eftermiddag alle sammen,

Jeg har læst, at nogle personer havde problemer med udbetalinger, som tog flere dage eller endda uger. Min erfaring er, at når man indbetaler og taber penge, bliver de få udbetalinger, man foretager, godkendt inden for højst 2-3 dage, men når man tjener penge, tager de meget lang tid.

Jeg har talt med dig 300 gange via chat eller e-mail, og jeg har tre ventende udbetalinger på €500, som har været afvist i 11 dage nu. De giver mig ikke en betalingsfrist, og de lader mig heller ikke øge udbetalingsbeløbet.

DET ER PINLIGT!

Hello, it's always unpleasant when a player finds himself in such a situation. 

If you've been waiting for the withdrawals for two weeks and you don't have any answer why it's like that, it's probably even worse. 

The only thing that would make me feel better in this situation is that you have won here in the past, so the casino will eventually pay you, it just takes longer than usual. 

The fact that you have filed a complaint is definitely a good thing, and if it doesn't work out that you get the money, then we will try to help you. 

I firmly believe that you won't have to wait much longer and everything will be sorted out. 

If it does, please let me know. 

I'll keep my fingers crossed.🤞

Jeg har ventet i 14 dage nu, de har ikke godkendt nogen udbetaling, og de siger bare, at det er et spørgsmål om tid.

Hvad skal jeg gøre nu? Det her er desperat.

It's probably not possible to do anything yet, I think, at this point. 

As I announced, you have an open complaint, so keep an eye on the timer and when it expires, Dominika will ask you if you got the money. If you still don't, then the case will move on and our team will ask some questions and then contact the casino.

I know it's not the most pleasant thing to do, but you'll have to deal with it somehow.

De siger, at mine penge er sikre, at der er et stort antal hævninger og blah blah blah, at de nogle gange er nødt til at lave interne kontroller, alt sammen for at vinde tid og ikke betale mig.

Der er gået 18 dage med ventende udbetalinger, tror du jeg får udbetalt?

This sounds like a cash flow issue, the worst I have ever seen was about 12 business days, who knows, everything can happen. It looks like they want to pay you, they are not saying duplicate accounts, fraud and such. I would remain relaxed.