Ice Casino is scam ? (side 10)

I know that waiting is sometimes quite annoying, especially when money is involved. 

However, if your case has not moved anywhere, in that situation I would recommend, as mentioned above, to file a complaint. 

Are you going to go for it or do you feel you will wait a little bit ?

Hvordan registrerer jeg klagen? Ja, jeg vil gerne klage

Hello!

Just use this link: https://casino.guru/complaints/create

Please be ready to cooperate with the Complaint Team once you're ready.

To get a better idea of what to expect, keep in mind this guide called: Complaint Resolution Information and Instructions

Thank you!

Det er ikke kun et spørgsmål om at vente, være tålmodig og udsætte tilbagetrækningen for spillere fra Sydamerika.

Med vilje tillader dette casino 2 eller 3 udbetalinger, senere begynder udbetalingerne at give fejl, de bliver afvist, de er ikke bare afventende, indtil de blokerer dig i chatten, inklusive blokering af nogle spilleres konto. Det er en standard modus operandi for alle spillere, vurderingen skal nedgraderes, dette casino skal rapporteres, det handler med åbenlys ond tro.

Hey there!

Then I suggest submitting a complaint through the licensing authority too.

https://casino.guru/licensing-authorities/curacao-license

Jeg lavede en udbetalingsanmodning, og den bliver ved med at komme tilbage, og de forklarer ikke, hvad der sker....Ice casino

Hey, how long has your situation been going on that your withdrawal keeps coming back to you. Do you already have a verified casino account ? Have you had any successful casino withdrawals in the past ? 

However, I think a response from the casino would be useful in this case so that we know why this is happening and why your money keeps coming back. 

I will wait for the answer.

Hi, I would ask you to keep the conversation about this casino in the casino to which it belongs and thus here: https://casino.guru/moonwin-com-casino-review#tab=js-tab-discussion , because you are writing to a completely different casino with which your post has nothing to do. 

However, as for what you write, I think it is quite related to RTP and I will post a guide to this topic: https://casino.guru/learn-about-games-of-chance-rtp-variance

However, it would probably be necessary to have some evidence because according to what you described it is not an unusual situation because the casino always has an advantage over the player in a long run. 

I will wait for your response.

Fik du dine penge til sidst eller ej?

Hej, har du et problem med udvalget i dette casino, selv når du spørger? Hvad skete der, hvis jeg ved det?

Kan du beskrive lidt mere, så jeg har lidt indsigt og forsøger at hjælpe, hvis det er muligt?

Hej. Jeg har et problem med ice casino. I 5 dage har jeg ventet på tilbagebetaling af en bonus, som jeg ikke modtog ved genopladning. Jeg har hørt i fem dage, vent venligst, vores ledere arbejder på dit problem. Jeg undrer mig over, hvorfor de er så langsomme. Det er det samme med gratis bonusser. Når du anmoder om det i chatten, venter du 24 timer på, at det bliver godkendt. Det er en rædsel. Jeg beder om hjælp til at få den bonus, jeg har betalt for.

Hmm, we probably won't be able to help you with that, since the casino itself determines who they give bonuses to and who they don't. But if they promised you a refund of the bonus, then I would also like to know what is taking them so long. Have you had any communication with them where they told you that they would refund it? Should they give you a new bonus or what exactly is the compensation?

Sidste tirsdag den 19. Jeg lavede to indskud, det ene er 20 euro med en bonus på 100% af indbetalingsbeløbet, og det andet er 26 euro for 150 gratis spins. Jeg fik ingen af ​​bonusserne. De sagde, at det var en teknisk fejl og videresendte min forespørgsel til den relevante sag. Jeg er nødt til at vente på en e-mail for at refundere begge bonusser. Intet svar i en hel uge. Jeg er meget skuffet.

Oh well, I'm sorry, if it was a technical error on their part, it's not pleasant. But the money stayed in your player account, right? If nothing could be resolved with the casino, you can at least still withdraw the money if there are no bonuses on it. 

I wonder if they will come back to you or not. Have you written to them again at what stage the situation is being resolved?

Jeg modtog min bonus i dag. Kun den der er til 20 euro, men den fik jeg desværre ikke

I'm a bit lost. So did you get one of those bonuses you had or not? Did you get cash or FS? According to what you described, you should get cash on deposit. Is that right and did you get it or what other bonus are you talking about?🤔

they don't pay, they blocked my account and rejected the withdrawal with invalid reason

Just want to add the latest info to the subject:

https://casino.guru/forum/casinos/icecasino---general-discussion/30#post-169992

You don't have to respond to this - I will get back to you in the other thread. 🙂

i have same problem

Hey there.

Sorry for stepping in; I just browsed your complaint and want to say that I would like to stay in touch to see how it ends. I hope all will be resolved soon!