ForumKlagesager22bet withdrawal issues

22bet withdrawal issues (side 4)

4 år siden af giseryd
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lauarual
3 år siden

Guess its Jeton since it says this on their website "To process any payout from your Jeton Wallet, you will need to go through the verification process. The verification process for Jeton Wallet is a standardised compliance measure for anti-money laundering (AML), know your customer (KYC), and counter-terrorism financing (CTF) laws and regulations. The process consists of a submitting supporting documentation. Processing times for verification can take up to 12 hrs, depending on the level of public interest."


it just says rejected at 22 bet (earlier it said "denied by operator")

lauarual
3 år siden

Sounds good, Im waiting for you to email me 🙂

3 år siden

Ok.

3 år siden

I have successfully completed the identification of a bank card account and that document they requested

had requested a withdrawal and within a period of about 5 days it was completed and the money went to my card then I asked for a withdrawal again and specifically 5 withdrawals of 1.290 euro in total and they were approved almost immediately, the problem is that 12 days have passed and they do not complete the payment my bank I am in constant contact with the competent department of the bank and so far they have not sent any request for the amount (I want to say that the first withdrawal where I requested took place normally, I have the problem now in the other 5 new withdrawals)

also they have blocked my online chat is tragic

Useruser
3 år siden

Hm, that's always said when a casino stops communicating with a player. Have you tried to send them emails?

3 år siden

yes I have sent e-mail several times and I get exactly the same answers that I give them my account details and send a screen shot of the withdrawals I have requested all these I have done and I have sent them many times without any result also in a reply of the previous days I was told that there is no withdrawal request and the amounts have been paid and they referred to the first withdrawal I told you before in the message after another attempt I automatically got a message again after many hours to send them the withdrawal in photo where I did it and now they do not answer me for two days

Redigeret af forfatter 3 år siden
Useruser
3 år siden

In this case, I suggest you to submit a complaint on our website. It must be really annoying when you can't reach anyone who would give you any relevant information about your withdrawal. I just don't understand this behaviour.

https://casino.guru/complaints

3 år siden

the transfer is completed thank you very much

Useruser
3 år siden

Nice, congrats!

3 år siden

Hej allesammen,

Jeg tilmeldte mig dette site i dag, spillede i alt € 170 i sportsvæddemål og vandt € 770 ... Jeg forsøgte at trække mig ud via Mastercard, og det gav mig "Processen nægtet af operatøren" flere gange efter at have kontaktet e-mail-supportpersonalet svarede at jeg kunne hæve ved bankoverførsel, fordi de aktiverede det, foretog jeg udbetalingen på € 770 ved bankoverførsel, og nu er det i "GODKENDT" STATUS ... Spørgsmålet er: kan jeg være stille, det vil sige status ÅBEN gør det betyder "FERDIG" eller kan jeg stadig have problemer?


Hvis nogen har haft den samme oplevelse, tak på forhånd for svaret.

Tak og hilsner

Automatisk oversættelse:
3 år siden

Hej, jeg har brug for hjælp. Jeg betalte fra masterkortet til kontoen, det stoppede med at fungere og derefter betalte jeg fra min søsters visakort (jeg spillede med de penge), nu når jeg vil hæve penge, skal det skrives på samme metode som depositum men det accepterer ikke et nyt visum, fordi betalingsbeløbet er højere end depositumet. Nu beder de om en million billeder for at sende dem, de spinder mig i en cirkel, de beder om data fra en ny bank kort, og det er ikke i mit navn, men i min søsters

Automatisk oversættelse:
Stfn
3 år siden

Yes, it's a standard procedure and you probably got into real trouble since depositing with payment methods that don't belong to you is forbidden in most of casinos. I'm afraid that when you send them a picture of the card, they'll cancel the winnings.

3 år siden

In most terms and conditions it’s forbidden to use someone else’s card to deposit and generally all winnings are void and get confiscated. This company may make an exception if your lucky

Stfn
3 år siden

Sikker på, at de annullerer dine gevinster, når de indser, at kortet ikke er dit.

Har du ikke prøvet at deponere og hæve med en betalingsmetode i dit navn?

Automatisk oversættelse:
kaptenlok
3 år siden

Kære, jeg er ligesom dig med tilbagetrækningsproblemet, fortæl mig hvilken alternativ metode brugte du og fungerede det for dig?

Automatisk oversættelse:
3 år siden

Jeg svigtede på intet i sidste ende, jeg siger farvel. Kammerater Jeg har et problem, hvis der er en løsning, hvordan er det bedst at have en konto på 22bet? Kortbetalinger til udenlandske bookmakere er nu forbudt. Skal jeg åbne en konto hos en ven fra udlandet, og hvilken betalings- / udbetalingsmetode skal jeg bruge?

Automatisk oversættelse:
Stfn
3 år siden

Kunne du ikke trække dine penge ud?

Hvad er det specifikke problem?

Automatisk oversættelse:
Thomas75
3 år siden

Actually if they tell you to create an e-wallet, that's what I would do. In case you get the message from them saying "Unable to withdraw funds. You need to withdraw with same method than deposit. Withdraw in proportion of your deposits", then I would contact them and asked: "OK, I did what you asked me to do then what should I do next?" Because they can always override the rule and send all the money to your e-wallet anyways.

Even though it's time consuming and doesn't make any sense, I would follow their instructions since getting the money is the most important part of it.

3 år siden

Laura from the testing center gave me very good tips in order to do the process the right way but I still got the error message I have mentioned in my previous post. I created skrill account, added 10€ with paysafecard method since supposedtly mastercard will kill process. I then bet 11€ on 2.3 odds to be "safe" and tried to withdraw with Skrill (new withdrawl lethod created for this fraudulant company) but it didn't work. I certify I have done everything right and in the correct order.

I contacted them and they sent me the same copy paste message they have been sending me for the last 30 e-mails out of 52 I have sent them. I filed a complaint and recieved an e-mail from Kristina saying my complaint will be worked on but still nothing. I imagine you guys have a lot of work and you are my only hopes since 22bet put me in a dead end situation. They are clearly making fun of the situation and I'm starting to loose it. I wish I had the piece of shit founder in front of me...


Respectfully,



3 år siden

To be honest, 22Bet does not have the best reputation. A tip for the next time, before you start playing at a casino, look at the reviews 😉 I understand that is not helping you with your current problem, but more to prevent it in the future.


Is it possible to call them, sometimes it helps to keep stalking them, haha.

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