Spillet går ned ved 20.000x gevinster (side 2)

Hvor lang tid kan de tage? Jeg har allerede ventet 5 dage.

Well I got my first "fix" in 3 days so I would say that is the minium and somewhere I read that can take up to 90 days, but I am not sure if it was reliable information.

But to be honest I cant even tell you that answer because I dont know either🤷‍♂️

Update…

Casino contacted me and said that provider said that game was lagging and I tried to manipulate that game by refreshing the game multilple times…

And then they linked some pictures and there was fire in the hole 2 and different bet and clock time…

That is so strange.

Hej! Hvad mener du med at opdatere? Jeg har logget ud og logget ind igen flere gange. Er det også det jeg forventer? Urimelig!!! Du spiller i timevis, investerer penge, når bonusspillet, og så sker der noget som dette.

Men ingen siger et ord til mig. Jeg har ventet siden mandag.

Hello! Yeah that is so unfair… But there is something shady about this because they linked the files with different game, bet and time…

I contacted casino again…

Lets hope for our best and that you will get a respond too soon

Any help and suspicous text here is needed!

Previous image I got after I send them that there was wrong game etc.

They said that they send wrong files and that picture.

You should ask the support of the casino this kind of question; I am sure they will be able to give you answers. Let us know, for sure, how the issue will be solved.

After reading all your posts, I would recommend you try and contact our complaint team. They will have a look at it and try to help out. Please submit a complaint by following this link. Let us know, please, if you need any assistance.

I øjeblikket kan jeg næsten ikke klage, da jeg venter på en afgørelse.

Yeah I send them a full story. Thank you still for your help after this case went this way.

Now lets hope for altenhofeugen15 best!

Jeg har lige kontaktet kasinoet. De efterforsker åbenbart stadig, og jeg må vente. Ellers har jeg mange spørgsmål og får ingen svar. Hvad kan du bruge en uge på at undersøge? Jeg forstår det ikke.

That's probably reasonable, so let's wait and see what they tell you and based on that we'll see what happens and how it all unfolds. 

We will wait for news. 

Yes, I wish both of you only a good result. ☘️

As for your complaint, I see that Kristina has already replied to you, so feel free to answer her questions so she can move on. 

Anyway, when you contacted the casino last time did you find out anything ? I've read that it's getting pretty convoluted.

Well last thing they said was there was a error/bug in that spin and the spin is canceled.

I’ve read multiple posts about same "bug" so I am not anymore sure if casino is telling the truth or not

An error or a bug can appear sometimes, but the most important thing is, in my opinion, for the casino to be willing to fix it somehow. So let's see what the result of this will be. I hope they will be able to find a solution to your case soon.

Hvor lang tid kan en udbyder tage med sådan en sag? Jeg har stadig ikke et svar. Tak!

Well they gave me 50€ and just said sorry for all the time it took and thats it. I havent even reply to them after that.

It really depends on the case and what exactly they need to do on the provider's side. I'm sorry, but we do not have an answer to your question.