Jeg vandt omkring $2700 i alt efter at have trukket bonussen og opfyldt indsatskravene for næsten to uger siden. Jeg sendte min bekræftelse og forventede, at det var gjort inden for de to dage, de citerede. Efter at have kontaktet support informerede de mig om, at e-mailadressen i den angivne formular ikke modtog noget og instruerede mig i at sende formularen til en anden adresse.
Jeg informerede dem om, at jeg har ventet hele tiden, så jeg kan hæve min BTC, da BTC-udbetalingsmuligheden ikke var tilgængelig. Efter at supporten tjekkede og så, at det faktisk ikke var tilgængeligt, sagde hun, at hun startede en manuel tilbagetrækning for BTC tirsdag den 19. OKT 2021. Et par dage senere kontaktede jeg dem igen og fik besked på at tjekke mine tilbagetrækningsmuligheder, og BTC var en mulighed dette tid.
Jeg informerede supporten om, at en manuel tilbagetrækning allerede var startet, men hun sagde, at hvis jeg selv gjorde det, ville det blive prioriteret. Gæt hvad? Derefter nulstillede de min tilbagetrækningstid på trods af den konstante kontakt til support om dette, de blev ved med at insistere på, at jeg måtte vente yderligere 3 hele hverdage fra den dato, jeg anmodede om tilbagetrækningen (21. OKT 2012) på trods af, at der var en tidligere manuel tilbagetrækning og at en supportmedarbejder forsikrede mig om at foretage tilbagetrækningen selv ville fremskynde tilbagetrækningen. Bortset fra det på tilbagetrækningssiden, står der, at BTC tager 48 timer! De insisterede stadig på, at jeg måtte vente længere.
Det er nu 26. OKT 2021 fire hele hverdage, og nu fortalte de mig først, at kasseafdelingen vil begynde at behandle min hævning i morgen, og at det vil tage endnu 3-5 hverdage. Efter at have svaret, at de er blevet ved med at forsinke min BTC-tilbagetrækning siden sidste tirsdag, sagde supportagenten, at jeg ville have BTC-tilbagetrækningen i morgen. Så på trods af alle deres støttekrav, hvor deres hjemmeside KLART hævder 48 timers BTC-udbetalinger, ender jeg stadig med at have en forsinkelse på 7 dage/6 hverdage for min tilbagetrækning, PÅ trods af alle deres modstridende påstande om, at de pressede op/fremskyndede/forhastede min tilbagetrækning. Jeg er meget ærgerlig over deres procesmetoder, som tydeligt er indført for at presse dig til at fortsætte med at satse. Ikke engang slotocash, som har dårligere procesmetoder, kan konkurrere med dette.
I won around $2700 total after deducting the bonus and completing the wager requirements almost two weeks ago. I sent in my verification and expected it done in the two days they quote. After contacting support they informed me that the email address in the provided form didn't receive anything and instructed me in sending over the form to another address.
I informed them that I've been waiting this entire time so I can withdraw my BTC since the BTC withdrawal option was not available. After the support checked and saw it in fact was not available she said she started a manual withdrawal for the BTC on Tuesday OCT 19 2021. A few days later I contacted them again and was told to check my withdrawal options and BTC was an option this time.
I informed the support that a manual withdrawal was already started but she said if I do it myself it would get priority. Guess what? After that they reset my withdrawal time despite the constant contact to support about this they kept insisting that I had to wait another 3 full business days from the date I requested the withdrawal (OCT 21 2012) despite the fact there was a previous manual withdrawal and that a support agent assured me doing the withdrawal myself would expedite the withdrawal. Aside from that on the withdrawal page, it says BTC takes 48 hours! They still insisted I had to wait longer.
It is now OCT 26 2021 four full business days and now they first told me that the cashier department will start processing my withdrawal tomorrow and that it will take yet another 3-5 business days. After responding that they have kept delaying my BTC withdrawal since last Tuesday the support agent said I would have the BTC withdrawal tomorrow. So despite all their support claims, their website CLEARLY claiming 48 hour BTC withdrawals, I still end up having a 7 day/6 business day delay for my withdrawal DESPITE all their contradicting claims that they pushed up/expedited/ rushed my withdrawal. I am beyond peeved at their process methods which are clearly put in place to push you to keep betting. Not even slotocash which has worse process methods can compete to this.
Redigeret af forfatter 3 år siden
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