ForumKlagesagerQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 182)

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Gojira7346
2 måneder siden

Interesting. I will have to do the same tomorrow when I get a chance. As I know some of them have obviously gone through Mastercard as a processor but never knew how to contact them!

Dt100
2 måneder siden

make sure its the mastercard Uk twitter, should have a gold tick next to the name, they're quite prompt and helpful

2 måneder siden

make sure its the mastercard Uk twitter, should have a gold tick next to the name, they're quite prompt and helpful

2 måneder siden

Heeey! What did you dm them? Just the usual stuff, or something else? 🤠

2 måneder siden

Revolut also rejected my claims, I filed a complaint since some of the chargebacks went through but not everyone. The complaint was also rejected without any explaination why some were rejected and some not.


I also emailed merchantsurcharge@mastercard.com about these merchants. No response yet.

lehairbaj
2 måneder siden

Just explained my situation, and how the company i dealt with operated and violated the law/ToS, they seemed quite interested so they're investigating

k98m9c54x5
2 måneder siden

Revolut aren't great with these type of disputes, best bet is an ombudsman and try mastercard again

Gojira7346
2 måneder siden

u told them that u deposit for Casino ?

2 måneder siden

Hold os venligst orienteret om Mastercards svar.


Har transaktioner til "LuxTel, London" Revolut nægtede først 6 transaktioner, så næste dag, da jeg prøvede med de 5, jeg havde tilbage med nøjagtig samme beskrivelse osv., gik de pludselig videre til tvist.


Alle er via et digitalt Mastercard fra Revolut, jeg ankede, men de bliver bare ved med at argumentere for, at de skal følge regler osv. for Mastercard.


Ja? Hvorfor gik du så videre med de andre 5 transaktioner, efter at de første blev afvist 😅


Ingen logik overhovedet.


Redigeret af forfatter 2 måneder siden
Automatisk oversættelse:
kw7zsvjbnh
2 måneder siden

Yes, told them the truth, the transactions aren't listed as gambling transactions (wrong merchant code) though even though i deposited at a casino so i'd assume that's why they're interested

2 måneder siden

Anyone had any luck with getting refunded direct from -


velobet

goldenbet

rolleto

donbet

casinoways


Or have any idea how to approach higher up as I just keep getting ignored or refused refunds via email! I have had 2 successful refunds back in July with 2 other sites! Staying hopeful 🤞🏼

Meeegzzzz33
2 måneder siden

Tried goldenbet directly but no result, currently working with an ombudsman as chase bank wouldn't issue a chargeback and MasterCard (they're investigating)

Gojira7346
2 måneder siden

My bank are the same refused to investigate. Appalling really isn’t it. I’ve read up on this thread about Santeda BV being the owner of goldenbet etc did you get anywhere with them?


hope the ombudsman supports you and gets the justice you deserve!

Indlæg af Colin09 er blevet slettet
Meeegzzzz33
2 måneder siden

Took them 3 days to send me an email to send stuff to support my claim to, within an hour they'd replied with some basic ToS reply, was well more than an hours worth of evidence to go through, just sort of fobbed me off, hopefully the ombudsman leans on them a bit as they have a bit more authority than i do, Santeda are worse than goldenbet itself, they're not allowed to operate to UK customers, and have been sanctioned for doing similar in Spain, Australia and Sweden.

Colin09
2 måneder siden

Depends what you told them, they asked for more details from me so they could escalate it to a higher team, may be worth asking them to do that.

Lucid_1337
2 måneder siden

Meget mærkeligt. Var det for nylig eller?

Automatisk oversættelse:
Lakita1994
2 måneder siden

Hi

Did you find out contact details for Auri Digital?


k98m9c54x5
2 måneder siden

Jep, først sendt den 31. august, og de blev afvist.


Siden den 7. september og derefter fortsatte de, der var tilbage, i konkurrencen.


Skrev samme grund på alle, at jeg ikke havde fået noget leveret og at de solgte digitale tjenester mm



Redigeret af forfatter 2 måneder siden
Automatisk oversættelse:
2 måneder siden

Hi

Has anyone been successful with


Theplatinum

Skinsonly

slideflare

Quillessay


any help appreciated

Sutton
2 måneder siden

Slideflair = transactworld.com , email them and you will get a refund ✌️

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