ForumKlagesagerQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (side 38)

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BettyBetty
5 måneder siden

It’s Mis coding but the crime they commit is money laundering through companies abroad when the casino is unlicensed

Dopamine
5 måneder siden

Have you been in contact with FCA yourself?

5 måneder siden


Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz

Redigeret af forfatter 5 måneder siden
5 måneder siden

When I am checking FCA:s webpage, it looks like you cannot complain at firma they regulate via them but they refer to the Financial Ombudsman service. Anyone that has tried this?

https://www.fca.org.uk/about/how-we-operate/complain-about-regulators


BettyBetty
5 måneder siden

I have reported financial people to the FCA before for high interest rates and irresponsible lending however financial ombudsman can be a good start and you can call them to gain some advice but make sure you state that Altpay is uk based and regulated by FCA in case they try and palm you off

5 måneder siden

Hello, who has already had a pixtab refund?

Dopamine
5 måneder siden

Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁



5 måneder siden

Jagbhar rekord herinde. Sendt 20 mails, fik ikke svar på en eneste🤣🤣

Automatisk oversættelse:
5 måneder siden


Can anyone help : ellipseroleplays TALLINN and lcyogcy.xyz

5 måneder siden

Beskidt gammel mand. Spild ikke tid.. det virker som et lotteri, ud af 100 vinder én.. Der er alligevel ikke noget, vi kan gøre ved disse fidusfirmaer

Automatisk oversættelse:
5 måneder siden

Altpay answered their decision is final even When I pointed out they are regulated by FCA etc. 🙁



5 måneder siden

At least you should report them to the UKGC

https://www.gamblingcommission.gov.uk/public-and-players/complaints


The way they are processing transactions, as non gambling, removes any consumer protection, and I guess they might want to protect the UK gambling license as much as possible? I am not sure though.

But I would say this falls under one or more of these.


money laundering concerns

suspicious activity

unlicensed gambling or criminal activity.


Maybe they can at least get on Altpays ass and hassle them, even if it doesn't mean you will get any money back.


5 måneder siden

What's going on with wintermads, radio silence, anyone else received anything?

MCCsquare-21
5 måneder siden

I’ve had an email back confirming refund.

LizzieCG
5 måneder siden

When was that and how long did you have to wait?

MCCsquare-21
5 måneder siden

I got the reply today and I emailed them last week.


support@wintermads.zendesk.com

MCCsquare-21
5 måneder siden

I’ve also just had an email back saying it’s been refunded 2-5 business days

LizzieCG
5 måneder siden

I've been emailing them for weeks now and no reply after they said the department was reviewing my documents....its very random who they really to and don't, can I ask how much your refund was for and how long ago the transactions? Thanks

Dopamine
5 måneder siden

How long did they take to reply to you? And how much is your refund, how long ago the transactions? I've been chasing them for weeks now

LizzieCG
5 måneder siden

Let me know when you get your refund

MCCsquare-21
5 måneder siden

About a week to reply and around £200-£250 as unfortunately I made majority of my transactions through payop which is open banking so only a small amount - I just emailed as said someone has used my card fraudulently as I’ve never had anything to do with them

MCCsquare-21
5 måneder siden

It was 2 transactions for £70

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