Kære dxlive86,
Mange tak for din indgivelse af denne klage. Jeg er ked af at høre om dit problem. Tillad mig at stille dig et par spørgsmål for at sikre, at jeg forstår din situation fuldstændigt.
Kan du sende mig linket til bonussen eller navnet på den bonus, du tog?
Kan du venligst specificere, hvad din saldo var efter at have afsluttet indsatskravene?
Har du kommunikeret med kundesupport om årsagen til, at dine gevinster blev trukket fra?
Jeg håber, vi vil være i stand til at hjælpe dig med at løse dette problem så hurtigt som muligt. På forhånd tak for dit svar.
Med venlig hilsen
Veronika
Dear dxlive86,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please send me the link to the bonus or the name of the bonus you took?
Could you please specify what your balance was after finishing the wagering requirements?
Have you communicated with customer support about the reason why your winnings were deducted?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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