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I made a deposit via online transfer, it was immediately debited from my account, but have been waiting for the deposit to my gaming account for over a week, I am kept telling me we are on your request, it still takes or it will be on the gaming account within 24 hours Be on it, which is not the case to this day, the support is also for rubbish because I always get the same answer and no one specifically says what the problem is, deactivating my account on request and getting the money back would not be possible. A direct payout after receiving the deposit is also not possible, FRANK Casino is the biggest mess.

Habe eine Einzahlung per Onlineüberweisung getätigt, wurde sofort von meinem Konto abgebucht , aber warte schon seit über einer Woche auf die Einzahlung auf meinem Spielekonto, immer wieder wird mir gesagt wir sind an Ihrem Anliegen dran, es dauert noch oder es wird innerhalb 24h aufm spielekonto drauf sein was nicht der Fall bis heute ist, der Support ist auch fürn Müll da ich immer die gleiche Antwort bekomme und keiner mit konkret sagt was das Problem ist, auf Wunsch mein konto zu deaktivieren und das Geld zurück zu erhalten wäre nicht möglich. Eine direkte Auszahlung nach Erhalt der einzahlung ist ebenfalls nicht möglich, FRANK Casino ist der größte Dreck.

Dear Max,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Max,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.