Jeg håber, at denne besked finder dig godt. Jeg henvender mig for at indgive en formel klage mod Fresh-Bet vedrørende deres afvisning af at frigive midler på €5000, som blev lovet mig som en goodwill-gest efter en anmodning om selvudelukkelse.
Baggrund:
Den 25. juni 2024 modtog jeg en meddelelse fra Fresh-Bets supportteam om, at jeg muligvis er berettiget til de indbetalinger, jeg påbegyndte efter min anmodning om selvudelukkelse den 18. maj 2024. De bekræftede yderligere, at de var villige til at returnere 5000 € som en del af en mindelig løsning (se vedhæftede e-mail-korrespondance for reference).
På trods af flere opfølgninger fra min side, inklusive en e-mail sendt den 4. oktober 2024, har jeg endnu ikke modtaget disse midler. Fresh-Bets manglende betaling har voldt mig betydelig bekymring, og deres manglende handling i denne sag giver anledning til alvorlige bekymringer om deres forpligtelse til fair play og overholdelse.
Understøttende dokumenter:
• Vedhæftet e-mail-korrespondance mellem mig og Fresh-Bets supportteam, hvor de anerkender den aftalte betaling.
Anmodning:
Jeg beder venligst om AskGamblers ADRs indgriben til:
1. Undersøg spørgsmålet om manglende betaling og Fresh-Bets manglende opfyldelse af deres forpligtelser.
2. Sikre frigivelsen af de €5000, der blev lovet som en løsning i denne sag.
Tak for din tid og hjælp til at løse denne sag. Jeg ser frem til din hurtige respons og vejledning.
Med venlig hilsen
I hope this message finds you well. I am reaching out to file a formal complaint against Fresh-Bet regarding their refusal to release funds amounting to €5000, which were promised to me as a goodwill gesture following a self-exclusion request.
Background:
On June 25, 2024, I received communication from Fresh-Bet’s support team stating that I may be entitled to the deposits I initiated after my self-exclusion request on May 18, 2024. They further confirmed their willingness to return €5000 as part of an amicable resolution (see attached email correspondence for reference).
Despite multiple follow-ups on my end, including an email sent on October 4, 2024, I have yet to receive these funds. Fresh-Bet’s non-payment has caused me significant distress, and their lack of action in this matter raises serious concerns about their commitment to fair play and compliance.
Supporting Documents:
• Attached email correspondence between myself and Fresh-Bet’s support team, where they acknowledge the agreed-upon payment..
Request:
I kindly ask for AskGamblers ADR’s intervention to:
1. Investigate the matter of non-payment and Fresh-Bet’s failure to fulfill their commitments.
2. Ensure the release of the €5000 that was promised as a settlement in this case.
Thank you for your time and assistance in resolving this matter. I look forward to your prompt response and guidance.
Sincerely
Automatisk oversættelse: