Hej
Jeg har været registreret hos denne bookmaker siden et par måneder siden, og jeg har spillet regelmæssigt, indbetalt og hævet penge uden problemer, selvfølgelig var min konto fuldt verificeret med alt, hvad de har bedt om.
Alt gik glat indtil for et par uger siden, da jeg prøvede at logge ind, og jeg fik lige et pop-up-vindue, der sagde "Bruger blokeret" Jeg blev overrasket og kontaktede dem straks på mail, og som hver bookmaker, jeg vidste, vil de give mig problemer og ikke hjælpe med noget. , deres svar var "Vær venlig at informere om, at din konto er under undersøgelse. Indtil kontoen er under undersøgelse, har du ikke adgang til den." Da jeg spurgte, hvad er den tid, der kan tage, sagde de mindst 6 måneder. Jeg synes, det er lidt skørt og ikke rimeligt at have 6 måneders undersøgelse, fordi jeg kan give dem alt, hvad de vil have (faktisk har jeg givet alt, hvad de ønskede ved min 1. udbetaling, og efter det var der mange udbetalinger og indbetalinger), så det gør jeg ikke forstå, hvad der er problemet nu, og de fortæller ikke også.
Jeg vil gerne have alle mine penge trukket 1870+ USD og nogle afventende væddemål.
Hello
I have been registered on this bookmaker since few months ago and I have been playing regularly, depositing withdrawing money without any problem, of course my account was fully verified with everything they have asked for.
Everything went smoothly untill few weeks ago when I tried to log in and I just got pop-up saying "User blocked" I was surprised and immediately contacted them on mail and as every bookmaker I knew they will give me troubles and not help with anything, their answer was "Please be informed that your account is under investigation. Until the account is under investigation, you do not have access to it. " When I asked whats the period of time that can take, they said minimum 6 months. I find this a bit crazy and not fair to have 6 months investigation because I can provide them everything that they want (in fact I did provided everything they wanted on my 1st withdrawal and after that there were many withdrawals and deposits) so I do not understand what is the problem now and they do not tell also.
I would like to have all my funds withdrawn 1870+ USD and some pending bet.
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