Frumzi Casino - Spillerens tilbagetrækning er forsinket.

They are not proceeding with the withdrawals I have requested, and I can't request more than 500 euros per withdrawal. My account is fully verified, and in the past, I have made a withdrawal for a smaller amount, of course. They are constantly asking me to be patient.

ΔΕΝ ΠΡΟΧΩΡΟΥΝ ΣΤΙΣ ΑΝΑΛΗΨΕΙΣ ΠΟΥ ΕΧΩ ΑΙΤΗΘΕΙ ΜΙΑ ΚΑΙ ΔΕΝ ΜΠΟΡΩ ΝΑ ΑΙΤΟΥΜΑΙ ΠΑΝΩ ΑΠΟ 500 ΕΥΡΩ ΣΤΗΝ ΚΑΘΕ ΑΝΑΛΗΨΗ...Ο ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ ΕΙΝΑΙ ΠΛΗΡΩΣ ΤΑΥΤΟΠΟΙΗΜΕΝΟΣ ΜΙΑ ΚΑΙ ΣΤΟ ΠΑΡΕΛΘΟΝ ΕΙΧΑ ΚΑΝΕΙ ΚΑΠΟΙΑ ΑΝΑΛΗΨΗ ΜΙΚΡΟΤΕΡΟ ΠΟΣΟ ΒΕΒΑΙΑ....ΣΥΝΕΧΩΣ ΜΟΥ ΖΗΤΟΥΝ ΥΠΟΜΟΝΗ

Dear ARTOULIN,

Thank you very much for submitting your complaint. I’m sorry to hear about the delay in processing your withdrawals and the frustration you’ve been experiencing.

To help us understand your situation better and move forward, could you please provide more information:

• Since when have you been waiting for your withdrawals to be processed?
• Could you confirm how much money you are trying to withdraw in total and how much is still pending?
• Could you provide any communication you’ve had with their support team, especially related to the withdrawal requests? Feel free to forward any emails or screenshots to petronela.k@casino.guru.

Your cooperation is key for us to effectively address this issue. By providing us with more details and supporting evidence, we can investigate further and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

FIRST WITHDRAWAL REQUEST OF 500 EUROS WAS MADE ON 16/1/25 AND THEN ON 17 & 18 RESPECTIVELY, IN THE ACCOUNT, EXCEPT FOR PENDING WITHDRAWALS, THERE WAS 13170 EUROS

I SENT ONE OF THE EMAILS I HAVE WITH THEM TO YOUR EMAIL AS WELL AS SCREENSHOTS.

ΠΡΩΤΗ ΑΙΤΗΣΗ ΑΝΑΛΗΨΗΣ 500 ΕΥΡΩ ΕΓΙΝΕ 16 /1/25 ΚΑΙ ΑΚΟΛΟΥΘΟΥΝ 17 & 18 ΑΝΤΙΣΤΟΙΧΑ, ΣΤΟ ΛΟΓΑΡΙΑΣΜΟ ΕΚΤΟΣ ΑΠΟ ΤΙΣ ΕΚΚΡΕΜΕΙΣ ΑΝΑΛΗΨΕΙΣ ΒΡΙΣΚΟΝΤΕ 13170 ΕΥΡΩ

ΕΣΤΕΙΛΑ ΣΤΟ EMAIL ΣΑΣ ΕΝΑ ΑΠΟ ΤΑ EMAIL ΕΧΩ ΜΑΖΙ ΤΟΥΣ ΚΑΘΩΣ ΚΑΙ ΣΤΥΓΜΙΟΤΥΠΑ ΟΘΟΝΗΣ

GOOD MORNING

I SENT YOU THE EMAIL OF MY CONTACT WITH FRUMZI TODAY, NO CHANGE IN THE ANSWERS, PLEASE BE PATIENT, ETC....

ΚΑΛΗΜΕΡΑ

ΣΑΣ ΕΣΤΕΙΛΑ ΤΟ EMAIL ΤΗΣ ΣΗΜΕΡΙΝΗΣ ΕΠΙΚΟΙΝΩΝΙΑΣ ΜΟΥ ΜΕ ΤΟ FRUMZI ΚΑΜΙΑ ΑΛΛΑΓΗ ΣΤΙΣ ΑΠΑΝΤΗΣΕΙΣ ΥΠΟΜΟΝΗ ΚΛΠ....

I DON'T KNOW IF THE INFORMATION I HAVE GIVEN YOU IS ENOUGH TO INVESTIGATE MY PROBLEM. IF YOU NEED ANYTHING ELSE I CAN INFORM YOU....I DON'T HIDE FROM YOU THAT I HAVE BEGUN TO BE MORE CONCERNED..... THANK YOU IN ADVANCE

ΔΕΝ ΞΕΡΩ ΑΝ ΟΙ ΠΛΗΡΟΦΟΡΙΕΣ ΠΟΥ ΣΑΣ ΕΧΩ ΔΩΣΕΙ ΑΡΚΟΥΝ ΓΙΑ ΝΑ ΕΡΕΥΝΗΣΕΤΕ ΤΟ ΠΡΟΒΛΗΜΑ ΜΟΥ . ΑΝ ΧΡΕΙΑΖΕΣΤΕ ΚΑΤΙ ΑΛΛΟ ΜΠΟΡΩ ΝΑ ΣΑΣ ΕΝΗΜΕΡΩΣΩ....ΔΕΝ ΣΑΣ ΚΡΥΒΩ ΟΤΙ ΕΧΩ ΑΡΧΙΣΕΙ ΝΑ ΑΝΗΣΥΧΩ ΠΕΡΙΣΣΟΤΕΡΟ..... ΣΑΣ ΕΥΧΑΡΙΣΤΩ ΕΚ ΤΩΝ ΠΡΟΤΕΡΩΝ

Hi ARTOULIN,

Thank you for your update and for sending the email and screenshots—I appreciate your cooperation.

Since your withdrawals involve a substantial amount, it is likely that the casino is conducting a routine review of your gameplay and account activity. This is a common practice, especially for larger withdrawals.

Additionally, please keep in mind that we generally allow casinos up to two weeks to process payments before stepping in. If your withdrawal is still not processed by the end of the weekend, we will intervene and follow up with the casino on your behalf.

• Could you also confirm whether your winnings were accumulated with or without an active bonus? This information may be important in case the casino raises any bonus-related concerns.

In the meantime, if you receive any further updates from the casino, feel free to share them with us.

We’ll be keeping an eye on your case.

HELLO!!!

NO, I DID NOT HAVE AN ACTIVE BONUS ....THE WINNINGS CAME FROM THE OCTOPLAY COMPANY'S LIGHTNING BLITZ GAME WITH JACKPOT

I AM SENDING YOU AN EMAIL WITH A SCREEN SCREENSHOTS CONFIRMING... THAT THERE WAS NO ACTIVE BONUS.

ΓΕΙΑ ΣΑΣ !!!

ΟΧΙ ΔΕΝ ΕΙΧΑ ΕΝΕΡΓΟ ΜΠΟΝΟΥΣ ....ΤΑ ΚΕΡΔΗ ΠΡΟΗΛΘΑΝ ΑΠΟ ΤΟ ΠΑΙΓXΝΙΔΙ LIGHTNING BLITZ ΤΗΣ ΕΤΑΙΡΕΙΑΣ OCTOPLAY ΜΕ JACKPOT

ΣΑΣ ΑΠΟΣΤΕΛΝΩ EMAIL ΜΕ ΣΤΙΓΜΙΟΤΥΠΟ ΟΘΟΝΗΣ ΠΟΥ ΤΟ ΕΠΙΒΕΒΑΙΩΝΕΙ....ΟΤΙ ΔΕΝ ΥΠΗΡΧΕ ΕΝΕΡΓΟ ΜΠΟΝΟΥΣ

UNFORTUNATELY TODAY 2/2/2025 NO NEWER ABOUT MY WITHDRAWALS EVEN THOUGH 17 DAYS HAVE PASSED....... THE ANSWERS ARE THE SAME......THE MONEY IS SAFE JUST PATIENCE IS NEEDED!!!!

ΔΥΣΤΥΧΩΣ ΚΑΙ ΣΗΜΕΡΑ 2/2/2025 ΤΙΠΟΤΑ ΝΕΟΤΕΡΟ ΓΙΑ ΤΙΣ ΑΝΑΛΗΨΕΙΣ ΜΟΥ ΠΑΡΟΛΟ ΠΟΥ ΕΧΟΥΝ ΠΕΡΑΣΕΙ 17 ΗΜΕΡΕΣ....... ΟΙ ΑΠΑΝΤΗΣΕΙΣ ΕΙΝΑΙ ΟΙ ΙΔΙΕΣ......ΤΑ ΧΡΗΜΑΤΑ ΕΙΝΑΙ ΑΣΦΑΛΗ ΑΠΛΑ ΧΡΕΙΑΖΕΤΑΙ ΥΠΟΜΟΝΗ!!!!

Thank you very much, ARTOULIN, for providing all the necessary information. I will now transfer your complaint to my colleague, Katarina (katarina.d@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear ARTOULIN, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Frumzi Casino representative to join this conversation. 

Dear Frumzi Casino, could you please provide more information about this case? 

Looking forward to your reply.

THANK YOU VERY MUCH THE TRUTH IS THAT I HOPE FOR YOUR HELP

ΣΑΣ ΕΥΧΑΡΙΣΤΩ ΠΟΛΥ Η ΑΛΗΘΕΙΑ ΕΙΝΑΙ ΟΤΙ ΕΛΠΙΖΩ ΣΤΗ ΒΟΗΘΕΙΑ ΣΑΣ

Dear all,

Thank you for reaching out!

Please be informed that we will do our best to process the pending withdrawals with the highest urgency.

Best regards,

Frumzi team

Hello ARTOULIN,

We would like to inform that we have requested you to upload your documents via verification tab so we can proceed further with your request.

Waiting for your documents.

Best whishes,

Frumzi team.

I DON'T HAVE ANY SUCH INFORMATION...... I WOULD HAVE UPLOADED IT IN ANY CASE

AND NOW THAT I'VE UPLOADED THEM AT A SPEED I'VE ACHIEVED, I'VE ONLY UPLOADED ONE SIDE OF THE CARDS. PLEASE IMMEDIATELY GIVE ME THE POSSIBILITY TO UPLOAD THEM AGAIN SO THAT THERE IS NO NEW DELAY DUE TO MY ERROR.

ΔΕΝ ΕΧΩ ΚΑΜΙΑ ΤΕΤΟΙΑ ΕΝΗΜΕΡΩΣΗ...... ΣΕ ΚΑΘΕ ΠΕΡΙΠΤΩΣΗ ΘΑ ΤΑ ΕΙΧΑ ΑΝΕΒΑΣΕΙ

ΚΑΙ ΤΩΡΑ ΠΟΥ ΤΑ ΑΝΕΒΑΣΑ ΑΠΟ ΚΕΚΤΗΜΕΝΗ ΤΑΧΥΤΗΤΑ ΑΝΕΒΑΣΑ ΜΟΝΟ ΤΗΝ ΜΙΑ ΟΨΗ ΤΩΝ ΚΑΡΤΩΝ ΠΑΡΑΚΑΛΩ ΔΩΣΤΕ ΜΟΥ ΑΜΕΣΑ ΤΗΝ ΔΥΝΑΤΟΤΗΤΑ ΝΑ ΤΑ ΑΝΕΒΑΣΩ ΕΚ ΝΕΟΥ ΕΤΣΙ ΩΣΤΕ ΝΑ ΜΗΝ ΥΠΑΡΞΗ ΝΕΑ ΚΑΘΥΣΤΕΡΗΣΗ ΑΠΟ ΤΟ ΛΑΘΟΣ ΤΟ ΔΙΚΟ ΜΟΥ

I AM UPLOADING THE DOCUMENTS AGAIN TO IDENTIFY MY ACCOUNT AND WHAT I AM IMPRESSED BY IS THAT FOR MY TRANSACTIONS THEY ASK IT TO APPEAR THAT I HAVE MADE TRANSACTIONS IN ANY WAY, INCLUDING THEIRS........FOR THE TRANSACTIONS IN FRUMZI, I THINK THE DATA IS GIVEN, BUT DOES THEY CARE ABOUT THEM?

ΑΝΕΒΑΖΩ ΕΚ ΝΕΟΥ ΤΑ ΕΓΓΡΑΦΑ ΓΙΑ ΤΗΝ ΤΑΥΤΟΠΟΙΗΣΗ ΤΟΥ ΛΟΓΑΡΙΑΣΜΟΥ ΜΟΥ ΚΑΙ ΑΥΤΟ ΠΟΥ ΜΟΥ ΚΑΝΕΙ ΕΝΤΥΠΩΣΗ ΕΙΝΑΙ ΟΤΙ ΓΙΑ ΤΙΣ ΣΥΝΑΛΛΑΓΕΣ ΜΟΥ ΖΗΤΟΥΝ ΝΑ ΦΑΙΝΟΝΤΑΙ ΟΤΙ ΣΥΝΑΛΛΑΓΕΣ ΕΧΩ ΚΑΝΕΙ ΣΕ ΟΠΟΙΟΔΟΙΠΟΤΕ ΣΥΜΠΕΡΙΛΑΜΒΑΝΟΜΕΝΩΝ ΚΑΙ ΤΩΝ ΔΙΚΩΝ ΤΟΥΣ ........ΓΙΑ ΤΙΣ ΣΥΝΑΛΛΑΓΕΣ ΣΤΟ FRUMZI ΤΟ ΘΕΩΡΩ ΔΕΔΟΜΕΝΟ ΤΑ ΑΛΛΑ ΤΙΣ ΤΟΥΣ ΕΝΔΙΑΦΕΡΕΙ?

Dear ARTOULIN, 

thanks for the update and your emails.

Dear Frumzi Casino,

have you received the requested documents? Is there anything else you might need?

I CANNOT END UP IN ANY FORM AND SEND THE TRANSACTION DOCUMENTS THEY REJECT THEM WITHOUT KNOWING THE REASON .....TO CORRECT MY OMISSION

I AM COMPLETELY DISAPPOINTED I CANNOT UNDERSTAND......EVERYONE I CONTACT TELL ME DIFFERENTLY....

I SENT THEM BY EMAIL HOPING TO FIND SOME SOLUTION.....

THE BANK INFORMED ME THAT THE COMPANY'S LOGO WAS NOT PRINTED ON THE TRANSACTIONS WITH FRUMZI, BUT IT GAVE ME THE PAYMENT CODES, WHICH I PROVIDED TO THEM.....

ΔΕΝ ΒΓΑΖΩ ΑΚΡΗ ΣΕ ΟΤΙ ΜΟΡΦΗ ΚΑΙ ΝΑ ΣΤΕΙΛΩ ΤΑ ΕΓΓΡΑΦΑ ΤΩΝ ΣΥΝΑΛΛΑΓΩΝ ΤΑ ΑΠΟΡΡΙΠΤΟΥΝ ΧΩΡΙΣ ΝΑ ΞΕΡΩ ΤΟ ΛΟΓΟ .....ΝΑ ΔΙΟΡΘΩΣΩ ΤΥΧΩΝ ΠΑΡΑΛΗΨΗ ΜΟΥ

ΒΡΙΣΚΟΜΑΙ ΣΕ ΠΛΗΡΗ ΑΠΟΓΟΗΤΕΥΣΗ ΔΕΝ ΜΠΟΡΩ ΝΑ ΣΥΝΝΕΝΟΗΘΩ......Ο ΚΑΘΕΝΑΣ ΠΟΥ ΕΡΧΟΜΑΙ ΣΕ ΕΠΙΚΟΙΝΩΝΙΑ ΜΟΥ ΤΑ ΛΕΕΙ ΔΙΑΦΟΡΕΤΙΚΑ....

ΤΑ ΕΣΤΕΙΛΑ ΜΕ EMAIL ΕΛΠΙΖΟΝΤΑΣ ΝΑ ΒΡΩ ΚΑΠΟΙΑ ΛΥΣΗ.....

Η ΤΡΑΠΕΖΑ ΜΕ ΕΝΗΜΕΡΩΣΕ ΟΤΙ ΣΤΙΣ ΣΥΝΑΛΛΑΓΕΣ ΜΕ ΤΟ FRUMZI ΔΕΝ ΕΧΕΙ ΤΥΠΩΘΕΙ ΤΟ ΛΟΓΟΤΥΠΟ ΤΗΣ ΕΤΑΙΡΕΙΑΣ ΟΜΩΣ ΜΟΥ ΕΔΩΣΕ ΤΟΥΣ ΚΩΔΙΚΟΥΣ ΤΩΝ ΠΛΗΡΩΜΩΝ ΚΑΙ ΤΟΥΣ ΟΠΟΙΟΥΣ ΕΔΩΣΑ ΣΤΗ ΔΙΑΘΕΣΗ ΤΟΥΣ.....

Dear ARTOULIN, 

We received a bank statement from your email address which is does not show the account holders name.

Because of this, we are unable to confirm if the transactions were done from your bank account and if this is your bank statement or not?

Hence, we kindly suggest to please resend the transaction history showing the ownership proof (transaction history belongs to your account).

We kindly request you to please upload the documents in a PDF format, via verification tab from your profile and please make sure you have not edited or modified the document. Please upload the PDF as it is. Thank you!

Waiting for your document.

Best regards,

Frumzi team.

I HAVE UPLOADED THE ACCOUNT STATEMENT THROUGH THE VERIFICATION TAB LATE YESTERDAY AFTERNOON THAT MENTIONS ALL OF THE BENEFICIARY NAMES, ETC. THAT YOU ARE REQUESTING, SO I HAVE NOW SENT IT TO YOU BY EMAIL.

BECAUSE I DON'T HIDE FROM YOU, I'VE BEEN DISAPPOINTED BY ALL THIS WAITING - TALAIPORIA

ΣΑΣ ΕΧΩ ΑΝΕΒΑΣΕΙ ΜΕΣΩ ΤΗΣ ΚΑΡΤΕΛΑΣ ΕΠΑΛΗΘΕΥΣΗΣ ΧΘΕΣ ΑΡΓΑ ΤΟ ΑΠΟΓΕΥΜΑ ΤΗΝ ΚΙΝΗΣΗ ΛΟΓΑΡΙΑΣΜΟΥ ΠΟΥ ΑΝΑΦΕΡΕΙ ΟΛΑ ΑΥΤΑ ΟΝΟΜ/ΜΟ ΔΙΚΑΙΟΥΧΟΥ κλπ.ΠΟΥ ΖΗΤΑΤΕ ΩΣ ΕΚ ΤΟΥΤΟΥ ΣΑΣ ΤΟ ΕΣΤΕΙΛΑ ΤΩΡΑ ΚΑΙ ΣΕ email

ΓΙΑΤΙ ΔΕΝ ΣΑΣ ΚΡΥΒΩ ΜΕ ΕΧΕΙ ΑΠΟΓΟΗΤΕΥΣΕΙ ΟΛΗ ΑΥΤΗ Η ΑΝΑΜΟΝΗ - ΤΑΛΑΙΠΩΡΙΑ

Dear ARTOULIN, 

We kindly request you to please provide us your Paysafe statement with all transactions from January 2025.

Just a reminder, we kindly suggest you to please upload the documents in a PDF format, via verification tab from your profile and please make sure you have not edited or modified the document. Please upload the PDF as it is.

Your understanding and co-operation in this situation are truly appreciated!

Best regards,

Frumzi team.

GOOD EVENING

YOU HAVE NOT GIVEN ME THE POSSIBILITY TO UPLOAD A DOCUMENT THROUGH THE VERIFICATION TAB

I AM SENDING YOU A SHOT FOR THE TRUTH I WILL SEND IT TO YOU BY EMAIL THN PAYSAFE'S MOVEMENT

ΚΑΛΗΣΠΕΡΑ

ΜΕΣΑ ΑΠΟ ΤΗΝ ΚΑΡΤΕΛΑ ΕΠΑΛΗΘΕΥΣΗΣ ΔΕΝ ΕΧΕΤΕ ΔΩΣΕΙ ΤΗΝ ΔΥΝΑΤΟΤΗΤΑ ΝΑ ΑΝΕΒΑΣΩ ΕΓΓΡΑΦΟ

ΣΑΣ ΣΤΕΛΝΩ ΣΤΗΓΜΙΟΤΥΠΟ ΓΙΑ ΤΟΥ ΛΟΓΟΥ ΤΟ ΑΛΗΘΕΣ ΘΑ ΣΑΣ ΣΤΟ ΣΤΕΙΛΩ ΜΕ EMAIL THN ΚΙΝΗΣΗ ΤΗΣ PAYSAFE

UNFORTUNATELY THE FRAUD HAS NO LIMITS ......I HAVE UPLOADED ALL THE DOCUMENTS THEY ASKED ME TO IN FRUMZI AND EVERY CONTACT WITH CUSTOMER SERVICE THEY TELL ME BUT ......NOW I'M TALKING TO THEM AND THE DOCUMENTS ARE NOT VALID WHAT SHOULD I DO THROUGH EBANKING I SEND THEM I AM WILLING TO GIVE THEM MY CODES SO THEY CAN DOWNLOAD WHAT THEY NEEDED ......

I HAVE SENT THEM IN PDF IN SCREEN SHOTS WHAT ELSE SHOULD I DO....IF THEY DON'T WANT TO GIVE ME THE MONEY THEY SHOULD TELL ME TO END MY MISCONDUCT....SINCE JANUARY 16 THEY HAVE KEEPS ME WAITING AND ASKING ME FOR UNDERSTANDING AND PATIENCE

ΔΥΣΤΥΧΩΣ Η ΤΑΛΑΙΠΩΡΙΑ ΔΕΝ ΕΧΕΙ ΟΡΙΑ ......ΣΤΟ FRUMZI ΕΧΩ ΑΝΕΒΑΣΕΙ ΟΛΑ ΤΑ ΕΓΓΡΑΦΑ ΠΟΥ ΜΟΥ ΖΗΤΑΝΕ ΚΑΙ ΚΑΘΕ ΕΠΙΚΟΙΝΩΝΙΑ ΜΕ ΤΗΝ ΕΞΗΠΥΡΕΤΗΣΗ ΠΕΛΑΤΩΝ ΜΟΥ ΛΕΝΕ ΑΛΛΑ ......ΤΩΡΑ ΜΙΛΑΩ ΜΑΖΙ ΤΟΥΣ ΚΑΙ ΔΕΝ ΕΙΝΑΙ ΕΓΚΥΡΑ ΤΑ ΕΓΓΡΑΦΑ ΤΙ ΝΑ ΚΑΝΩ ΑΠΟ ΤΟ ebanking TA ΣΤΕΛΝΩ ΕΙΜΑΙ ΔΙΑΤΕΘΥΜΕΝΗ ΝΑ ΤΟΥΣ ΔΩΣΩ ΤΟΥΣ ΚΩΔΙΚΟΥΣ ΜΟΥ ΝΑ ΜΠΟΥΝ ΝΑ ΚΑΤΕΒΑΣΟΥΝ ΟΤΙ ΧΡΕΙΑΖΟΝΤΕ ......

ΤΑ ΕΧΩ ΣΤΕΙΛΕΙ ΣΕ PDF ΣΕ ΣΤΙΓΙΟΤΥΠΑ ΟΘΟΝΗΣ ΤΙ ΑΛΛΟ ΝΑ ΚΑΝΩ ....ΑΝ ΔΕΝ ΘΕΛΟΥΝ ΝΑ ΔΩΣΟΥΝ ΤΑ ΧΡΗΜΑΤΑ ΝΑ ΤΟ ΠΟΥΝ ΝΑ ΤΕΛΕΙΩΣΕΙ Η ΤΑΛΑΙΠΩΡΙΑ ΜΟΥ .....ΑΠΟ 16 ΙΑΝΟΥΑΡΙΟΥ ΜΕ ΕΧΟΥΝ ΣΤΟ ΠΕΡΙΜΕΝΕ ΚΑΙ ΜΟΥ ΖΗΤΟΥΝ ΚΑΤΑΝΟΗΣΗ ΚΑΙ ΥΠΟΜΟΝΗ

Dear ARTOULIN, 

thanks for the update.

Dear Frumzi Casino,

have you received the requested documents? Could you please share your concerns regarding their alignment with your standards?

TODAY HAS ALSO PASSED WITHOUT ANY CHANGE IN THE ENTIRE RELATIONSHIP WITH FRUMZI

ΠΕΡΑΣΕ ΚΑΙ Η ΣΗΜΕΡΙΝΗ ΜΕΡΑ ΧΩΡΙΣ ΚΑΜΜΙΑ ΑΛΛΑΓΗ ΣΤΗΝ ΟΛΗ ΕΚΡΕΜΜΟΤΗΤΗΤΑ ΜΕ ΤΟ FRUMZI

I WAS ASKED AGAIN TODAY TO UPLOAD THE JANUARY TRANSACTIONS WITH THE PAYSAFE CARD ....

DESPITE THE 7TH OF JANUARY, I UPLOADED THEM ..... AGAIN ....

I AM VERY DISAPPOINTED WITH THIS PROCESS....LET THE PERSON IN RESPONSIBLE FOR FRUMZI ANSWER US....PLEASE CONTACT US AGAIN....THANK YOU IN ADVANCE

I ASK THEM TO TAKE TODAY'S EMAIL INTO CONSIDERATION SO THAT ALL OF THIS CAN BE ENDED WITH A REPLY.

ΜΟΥ ΖΗΤΗΣΑΝ ΠΑΛΙ ΣΗΜΕΡΑ ΝΑ ΑΝΕΒΑΣΩ ΤΙΣ ΣΥΝΑΛΛΑΓΕΣ ΤΟΥ ΙΑΝΟΥΑΡΙΟΥ ΜΕ ΤΗΝ PAYSAFE ΚΑΡΤΑ ....

ΠΑΡ΄ΟΛΟ ΠΟΥ ΤΙΣ ΕΧΩ ΑΝΕΒΑΣΕΙ ΣΤΙΣ 7 ΙΑΝΟΥΑΡΙΟΥ ΤΑ ΑΝΕΒΑΣΑ .....ΕΚ ΝΕΟΥ ....

ΕΧΩ ΠΑΡΑ ΠΟΛΥ ΤΑΛΑΙΠΩΡΗΘΕΙ ΜΕ ΑΥΤΗ ΤΗΝ ΔΙΑΔΙΚΑΣΙΑ....ΑΣ ΜΑΣ ΑΠΑΝΤΗΣΕΙ ΥΠΕΥΘΥΝΟΣ ΤΟΥ FRUMZI.... ΠΑΡΑΚΑΛΩ ΚΑΝΕΤΕ ΚΑΙ ΣΕΙΣ ΜΙΑ ΕΠΙΚΟΙΝΩΝΙΑ ΞΑΝΑ ....ΣΑΣ ΕΥΧΑΡΙΣΤΩ ΕΚ ΤΩΝ ΠΡΟΤΕΡΩΝ

ΤΟΥΣ ΠΑΡΑΚΑΛΩ ΝΑ ΛΑΒΟΥΝ ΥΠ ΟΨΗ ΤΟ ΣΗΜΕΡΙΝΟ EMAILΓΙΑ ΝΑ ΤΕΛΕΙΩΝΕΙ ΜΕ ΜΙΑ ΑΠΑΝΤΗΣΗ ΟΛΟ ΑΥΤΟ

Dear ARTOULIN, 

thanks for the update.

Let's now wait for the casino's explanation.

THE FRAUD CONTINUES NOW THEY ASKED ME FOR TRANSACTIONS ON OTHER DATES .....OF COURSE I HAVE NO OBJECTION I SENT THEM IMMEDIATELY BUT THIS HAS NEVER HAPPENED TO ME AGAIN .....I DON'T KNOW WHAT THEY WANT TO ACHIEVE OR WHAT THEY ARE LOOKING FOR ....YET MY TRANSACTIONS WERE ALL CLEAR ......I'M BEING PATIENT AND I WILL DEFINITELY UPLOAD WHAT THEY ASK ME TO DO

Η ΤΑΛΑΙΠΩΡΙΑ ΣΥΝΕΧΙΖΕΤΑΙ ΤΩΡΑ ΜΟΥ ΖΗΤΗΣΑΝ ΣΥΝΑΛΛΑΓΕΣ ΑΛΛΩΝ ΗΜΕΡΟΜΗΝΙΩΝ .....ΦΥΣΙΚΑ ΔΕΝ ΕΧΩ ΚΑΜΙΑ ΑΝΤΙΡΡΗΣΗ ΤΙΣ ΕΣΤΕΙΛΑ ΑΜΕΣΩΣ ΑΛΛΑ ΑΥΤΟ ΔΕΝ ΜΟΥ ΕΧΕΙ ΣΥΜΒΕΙ ΞΑΝΑ .....ΔΕΝ ΞΕΡΩ ΤΙ ΘΕΛΟΥΝ ΝΑ ΠΕΤΥΧΟΥΝ Ή ΤΙ ΨΑΧΝΟΥΝ ....ΟΜΩΣ ΟΙ ΣΥΝΑΛΛΑΓΕΣ ΜΟΥ ΗΤΑΝ ΟΛΕΣ ΞΕΚΑΘΑΡΕΣ ......ΚΑΝΩ ΥΠΟΜΟΝΗ ΚΑΙ ΘΑ ΑΝΕΒΑΣΩ ΚΑΡΤΕΡΙΚΑ ΟΤΙ ΜΟΥ ΖΗΤΗΣΟΥΝ

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

THEY WILL HAVE A NEGATIVE RATING AND I WILL PROBABLY LOSE MY MONEY......I HOPE WE DON'T GET TO THAT.

ΑΥΤΟΙ ΔΗΛ ΘΑ ΕΧΟΥΝ ΜΙΑ ΑΡΝΗΤΙΚΗ ΒΑΘΜΟΛΟΓΙΑ ΚΑΙ ΓΩ ΘΑ ΧΑΣΩ ΤΑ ΛΕΦΤΑ ΜΟΥ ΜΑΛΛΟΝ......ΕΛΠΙΖΩ ΝΑ ΜΗΝ ΦΤΑΣΟΥΜΕ ΕΚΕΙ

TODAY THE FIRST 500 EUROS WERE CREDIT TO MY ACCOUNT......I HOPE WE CAN PROCEED WITH THE REMAINING WITHDRAWALS

ΣΗΜΕΡΑ ΠΙΣΤΩΘΗΚΑΝ ΣΤΟ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ ΤΑ ΠΡΩΤΑ 500 ΕΥΡΩ......ΕΛΠΙΖΩ ΝΑ ΠΡΟΧΩΡΗΣΟΥΜΕ ΚΑΙ ΣΤΙΣ ΥΠΟΛΟΙΠΕΣ ΑΝΑΛΗΨΕΙΣ

Dear ARTOULIN,

We are happy to inform your Frumzi account has been verified and yes we will try our best to help and process your withdrawal request as soon as possible.

Our team wishes you all the best for your future activities!

Best regards,

Frumzi team.

Dear Frumzi Casino,

thanks for the update.

Dear ARTOULIN, 

thank you for the confirmation. I kindly request that you continue to submit new withdrawal requests daily and keep me informed of their status.

I HAD A PROBLEM WITH THE WITHDRAWAL TODAY THE MONEY WAS RETURNED TO MY ACCOUNT. THIS WAS THE BANK'S FAULT. I REQUESTED A WITHDRAWAL REQUEST WITH A BANK ACCOUNT. I HOPE THERE WILL BE NO ISSUE.....I CERTAINLY HAVE 2 PENDING WITHDRAWAL WITH A CARD. I WILL WAIT TO SEE HOW IT GOES.....I STILL HAVE A LONG WAY TO GO UNTIL I RECEIVE ALL OF MY MONEY.

ΑΝΤΙΜΕΤΩΠΙΣΑ ΚΑΠΟΙΟ ΠΡΟΒΛΗΜΑ ΜΕ ΤΗΝ ΑΝΑΛΗΨΗ ΣΗΜΕΡΑ ΕΠΙΣΤΡΑΦΗΚΑΝ ΤΑ ΧΡΗΜΑΤΑ ΣΤΟ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ ΑΥΤΟ ΕΓΙΝΕ ΜΕ ΥΠΑΙΤΙΟΤΗΤΑ ΤΗΣ ΤΡΑΠΕΖΑΣ ΕΚΑΝΑ ΕΚ ΝΕΟΥ ΑΙΤΗΜΑ ΑΝΑΛΗΨΗΣ ΜΕ ΤΡΑΠΕΖΙΚΟ ΛΟΓΑΡΙΑΣΜΟ ΕΛΠΙΖΩ ΝΑ ΜΗΝ ΥΠΑΡΞΗ ΘΕΜΑ .....ΕΧΩ ΒΕΒΑΙΑ 2 ΕΚΚΡΕΜΗΣ ΑΝΑΛΗΨΗΣ ΜΕ ΚΑΡΤΑ ΘΑ ΠΕΡΙΜΕΝΩ ΝΑ ΔΩ ΠΩΣ ΘΑ ΠΑΕΙ.....ΜΕΧΡΙ ΝΑ ΠΑΡΩ ΤΟ ΣΥΝΟΛΟ ΤΩΝ ΧΡΗΜΑΤΩΝ ΜΟΥ ΕΧΩ ΑΚΟΜΑ ΠΟΛΥ ΔΡΟΜΟ

DEAR CASINO GURU

ANOTHER DAY OF DISAPPOINTMENT, THE WITHDRAWAL WAS NOT COMPLETED AGAIN, THE MONEY WAS RETURNED TO MY FRUMZI ACCOUNT, I HAVE TALKED TO THE BANK, THERE IS NO BANKING ISSUE......I TALKED TO FRUMZI CUSTOMER SERVICE, THE EDGE DID NOT COME OUT, I ASKED THEM TO MAKE A MANUAL DEPOSIT, THEY CANNOT SERVE ME.....I CHANGED THE WITHDRAWAL METHOD FROM CARD TO BANK DEPOSIT.....NOW I HAVE 1 WITHDRAWAL PENDING BY CARD AND 2 BY TRAP. DEPOSIT ......START AGAIN WAIT AND BE PATIENT SHOW UNDERSTANDING

ΑΓΑΠΗΤΟ CASINO GURU

ΑΛΛΗ ΜΙΑ ΜΕΡΑ ΑΠΟΓΟΗΤΕΥΣΗΣ ΠΑΛΙ ΔΕΝ ΟΛΟΚΛΗΡΩΘΗΚΕ Η ΑΝΑΛΗΨΗ ΤΑ ΧΡΗΜΑΤΑ ΕΠΕΣΤΡΕΨΑΝ ΣΤΟ ΛΟΓΑΡΙΑΜΟΥ ΜΟΥ ΣΤΟ FRUMZI ΕΧΩ ΜΙΛΗΣΕΙ ΜΕ ΤΗΝ ΤΡΑΠΕΖΑ ΔΕΝ ΥΠΑΡΧΕΙ ΘΕΜΑ ΑΠΟ ΠΛΕΥΡΑΣ ΤΡΑΠΕΖΙΚΗΣ ......ΜΙΛΗΣΑ ΜΕ ΤΗΝ ΕΞΥΠΗΡΕΤΗΣΗ ΠΕΛΑΤΩΝ FRUMZI ΑΚΡΗ ΔΕΝ ΕΒΓΑΛΑ ΖΗΤΗΣΑ ΝΑ ΚΑΝΟΥΝ ΧΕΙΡΟΚΙΝΗΤΗ ΚΑΤΑΘΕΣΗ ΔΕΝ ΜΠΟΡΟΥΝ ΝΑ ΕΞΥΠΗΡΕΤΗΣΟΥΝ .....ΑΛΛΑΞΑ ΤΟΝ ΤΡΟΠΟ ΑΝΑΛΗΨΗΣ ΑΠΟ ΚΑΡΤΑ ΣΕ ΤΡΑΠΕΖΙΚΗ ΚΑΤΑΘΕΣΗ .....ΤΩΡΑ ΕΧΩ ΣΕ ΕΚΡΕΜΜΟΤΗΤΑ 1 ΑΝΑΛΗΨΗ ΜΕ ΚΑΡΤΑ ΚΑΙ 2 ΜΕ ΤΡΑΠ. ΚΑΤΑΘΕΣΗ ......ΑΡΧΙΣΕ ΠΑΛΙ ΤΟ ΠΕΡΙΜΕΝΕ ΚΑΙ ΚΑΝΕΤΕ ΥΠΟΜΟΝΗ ΔΕΙΞΕΤΕ ΚΑΤΑΝΟΗΣΗ

Dear ARTOULIN, 

thank you for the update.

Dear Frumzi Casino

could you please explain what is happening with ARTOULIN's withdrawals?

STILL NO WITHDRAWAL HAS BEEN MADE FROM FRUMZI CAZINO ALWAYS THE SAME ANSWERS PATIENCE ETC.

ΑΚΟΜΑ ΤΙΠΟΤΑ ΚΑΜΜΙΑ ΑΝΑΛΗΨΗ ΔΕΝ ΕΧΕΙ ΠΡΑΓΜΑΤΟΠΟΙΗΘΕΙ ΑΠΟ ΤΟ FRUMZI CAZINO ΠΑΝΤΑ ΟΙ ΙΔΙΕΣ ΑΠΑΝΤΗΣΕΙΣ ΥΠΟΜΟΝΗ ΚΛΠ

Dear ARTOULIN,

thank you for the update. I am presently in discussions regarding this case with a representative from the casino. I will keep you updated as soon as I have any pertinent information to share.

DEAR Katarina

WE HAVEN'T RECEIVED ANY ANSWER FROM CAZINO FRUMZI?

I AM VERY AFRAID THAT THE DELAY ON THEIR SIDE MAY BE HIDDEN SOMETHING VERY DISTURBING.

ΑΓΑΠΗΤΗ Katarina

ΔΕΝ ΕΧΟΥΜΕ ΠΑΡΕΙ ΚΑΠΟΙΑ ΑΠΑΝΤΗΣΗ ΑΠΟ ΤΟ CAZINO FRUMZI?

ΠΟΛΥ ΦΟΒΑΜΑΙ ΟΤΙ Η ΚΑΘΥΣΤΕΡΗΣΗ ΑΠΟ ΠΛΕΥΡΑ ΤΟΥΣ ΙΣΩΣ ΚΡΥΒΕΙ ΚΑΤΙ ΠΟΛΥ ΑΝΗΣΥΧΗΤΙΚΟ

Dear Katarina

I am happy to announce that 1500 euros have just been deposited into my account....

I still have 12670 euros to collect from the FRUMZI casino

So I want to keep the complaint open until it's processed...

Also thank you very much for everything

Αγαπητή Katarina

Με χαρά σου ανακοινώνω μόλις μπήκαν στο λογαριασμό μου 1500 ευρώ....

Έχω ακόμα 12670 ευρώ να εισπράξω από το cazino FRUMZI

Οπότε θέλω να κρατήσουμε ανοιχτό το παράπονο μέχρι την διεκπεραίωση του...

Επίσης ευχαριστώ πολύ για όλα

Dear ARTOULIN,

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Kindly note that you can have a maximum of 3 (three) active withdrawal requests each having gap of 24 hours and for the forth one you have to wait for any one of the earlier 3 withdrawal request to be processed.

Our team wishes you all the best for your future activities!

Best regards,

Frumzi Team.

Dear Frumzi Casino,

thank you for the update.

Dear ARTOULIN,

I am glad the payments have started arriving. Please keep requesting new withdrawals and keep us updated.

DEAR Katarina

OF COURSE I WILL KEEP YOU INFORMED.... I WANT TO HAVE YOU BY MY SIDE UNTIL MY WITHDRAWALS OF ALL THE MONEY I HAVE EARNED ARE MADE.

ΑΓΑΠΗΤΗ Katarina

ΦΥΣΙΚΑ ΚΑΙ ΘΑ ΣΑΣ ΚΡΑΤΑΩ ΕΝΗΜΕΡΟΥΣ.... ΘΕΛΩ ΝΑ ΣΑΣ ΕΧΩ ΣΤΟ ΠΛΕΥΡΟ ΜΟΥ ΜΕΧΡΙ ΝΑ ΠΡΑΓΜΑΤΟΠΟΙΗΘΟΥΝ ΟΙ ΑΝΑΛΗΨΕΙΣ ΜΟΥ ΣΤΟ ΣΥΝΟΛΟ ΤΩΝ ΧΡΗΜΑΤΩΝ ΠΟΥ ΕΧΩ ΚΕΡΔΙΣΕΙ

DEAR Katarina

I MADE MY FIRST WITHDRAWAL REQUEST ON 27/2 AND THERE ARE 2 MORE TO FOLLOW.....TODAY I CONTACTED FRUMZI CAZINO CUSTOMER SERVICE AND THEY STARTED THE KNOWN PROCESS. SORRY FOR THE DELAY. PLEASE BE PATIENT....... AND I WONDER HOW LONG IT WILL TAKE TO PAY ME OUT WITH THIS TACTIC?

ΑΓΑΠΗΤΗ Katarina

ΑΠΟ 27/2 ΕΚΑΝΑ ΤΟ ΠΡΩΤΟ ΑΙΤΗΜΑ ΑΝΑΛΗΨΗΣ ΚΑΙ ΑΚΟΛΟΥΘΟΥΝ ΑΝΤΙΣΤΟΙΧΑ 2 ΑΚΟΜΑ .....ΣΗΜΕΡΑ ΕΠΙΚΟΙΝΩΝΗΣΑ ΜΕ ΤΗΝ ΕΞΥΠΗΡΕΤΗΣΗ ΠΕΛΑΤΩΝ ΤΟΥ FRUMZI CAZINO ΚΑΙ ΞΕΚΙΝΗΣΑΝ ΤΑ ΓΝΩΣΤΑ ΣΥΓΝΩΜΗ ΓΙΑ ΤΗΝ ΚΑΘΥΣΤΕΡΗΣΗ ΚΑΝΕΤΕ ΥΠΟΜΟΝΗ .......ΚΑΙ ΑΝΑΡΩΤΙΕΜΑΙ ΜΕ ΑΥΤΗ ΤΗΝ ΤΑΚΤΙΚΗ ΣΕ ΠΟΣΟ ΚΑΙΡΟ ΘΑ ΜΕ ΕΞΟΦΛΗΣΟΥΝ?

DEAR Katarina

I WANT TO INFORM YOU THAT I JUST RECEIVED 1000 EUROS IN MY ACCOUNT .......WE STILL HAVE A WAY TO GO BUT I THINK THAT NOW CAZINO FRUMZI IS STARTING TO MEET MY EXPECTATIONS....

ΑΓΑΠΗΤΗ Katarina

ΘΕΛΩ ΝΑ ΣΑΣ ΕΝΗΜΕΡΩΣΩ ΟΤΙ ΜΟΛΙΣ ΤΩΡΑ ΕΛΑΒΑ 1000 ΕΥΡΩ ΣΤΟ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ .......ΕΧΟΥΜΕ ΑΚΟΜΑ ΔΡΟΜΟ ΑΛΛΑ ΝΟΜΙΖΩ ΟΤΙ ΤΩΡΑ ΠΛΕΟΝ ΤΟ CAZINO FRUMZI ΑΡΧΙΖΕΙ ΝΑ ΕΚΠΛΗΡΩΝΕΙ ΤΙΣ ΠΡΟΣΔΟΚΙΕΣ ΜΟΥ....

Dear ARTOULIN,

that's a great news. It seems we are on the right track. Please keep us informed.

DEAR Katarina

I WILL SURELY KEEP YOU INFORMED...I WANT TO HAVE YOU BY MY SIDE UNTIL MY ISSUE IS RESOLVED.

ΑΓΑΠΗΤΗ Katarina

ΣΙΓΟΥΡΑ ΘΑ ΣΑΣ ΚΡΑΤΑΩ ΕΝΗΜΕΡΟΥΣ ....ΘΕ΄ΛΩ ΝΑ ΣΑΣ ΕΧΩ ΣΤΟ ΠΛΕΥΡΟ ΜΟΥ ΜΕΧΡΙ ΤΗΝ ΔΙΕΚΠΕΡΑΙΩΣΗ ΤΟΥ ΘΕΜΑΤΟΣ ΜΟΥ

DEAR Katarina

4th BUSINESS DAY TODAY FROM THE FIRST WITHDRAWAL REQUEST AND THE AUTOMATED REPLY IS HOLDING WELL , SORRY AND BE PATIENT (FRUMZI CASINO)

ΑΓΑΠΗΤΗ Katarina

4η ΜΕΡΑ ΕΡΓΑΣΙΜΗ ΣΗΜΕΡΑ ΑΠΟ ΤΟ ΠΡΩΤΟ ΑΙΤΗΜΑ ΑΝΑΛΗΨΗΣ ΚΑΙ ΟΙ ΑΥΤΟΜΑΤΟΠΟΙΗΜΕΝΕΣ ΑΠΑΝΤΗΣΕΙΣ ΚΑΛΑ ΚΡΑΤΟΥΝ ΣΥΓΝΩΜΗ ΚΑΙ ΚΑΝΕΤΕ ΥΠΟΜΟΝΗ(FRUMZI CASINO)

DEAR Katarina

5TH WORKING DAY TODAY AND MY WITHDRAWALS ARE STILL BEING PROCESSED ......THE ANSWERS FROM THE FRUMZI CASINO SERVICE ARE AUTOMATED WITH THE KNOWN EXCUSES......

ΑΓΑΠΗΤΗ Katarina

5Η ΕΡΓΑΣΙΜΗ ΣΗΜΕΡΑ ΚΑΙ ΑΚΟΜΑ ΟΙ ΑΝΑΛΗΨΕΙΣ ΜΟΥ ΒΡΙΣΚΟΝΤΕ ΣΕ ΕΠΕΞΕΡΓΑΣΙΑ ......ΟΙ ΑΠΑΝΤΗΣΕΙΣ ΑΠΟ ΤΗΝ ΕΞΗΠΗΡΕΤΗΣΗ ΤΟΥ FRUMZI CASINO ΑΥΤΟΜΑΤΟΠΟΙΗΜΕΝΕΣ ΜΕ ΤΙΣ ΓΝΩΣΤΕΣ ΔΙΚΑΙΟΛΟΓΙΕΣ......

Dear ARTOULIN,

thanks for your update.

Dear Frumzi Casino,

could you please expedite ARTOULIN's withdrawal requests? I am inquiring about the cause of the current processing delays.

DEAR Katarina

7th WORKING 11th TOTAL FROM THE DAY OF THE FIRST WITHDRAWAL REQUEST AND ABSOLUTELY NOTHING JUST THE SAME AS THE AUTOMATED ANSWERS FROM FRUMZI CAZINO

ΑΓΑΠΗΤΗ Katarina

7η ΕΡΓΑΣΙΜΗ 11η ΣΤΟ ΣΥΝΟΛΟ ΑΠΟ ΤΗΝ ΗΜΕΡΑ ΤΗΣ ΠΡΩΤΗΣ ΑΙΤΗΣΗΣ ΑΝΑΛΗΨΗΣ ΚΑΙ ΑΠΟΛΥΤΩΣ ΤΙΠΟΤΑ ΑΠΛΑ ΤΟ ΙΔΙΟ ΜΕ ΤΙΣ ΑΥΤΟΜΑΤΟΠΟΙΗΜΕΝΕΣ ΑΠΑΝΤΗΣΕΙΣ ΑΠΟ ΤΟ FRUMZI CAZINO

DEAR Katarina

I JUST RECEIVED ALL 3 PENDING WITHDRAWALS FROM FRUMZI CAZINO , A TOTAL OF 1500 EUROS .....WE CONTINUE WITH A BALANCE OF 9670 AND I HOPE THEY WILL PROCEED WITHOUT THE INSANE WAITING UNTIL THE CASE IS COMPLETED ....

WE KEEP COMMUNICATION OPEN AND THANK YOU VERY MUCH

ΑΓΑΠΗΤΗ Katarina

ΜΟΛΙΣ ΤΩΡΑ ΕΛΑΒΑ ΑΠΟ ΤΟ FRUMZI CAZINO ΚΑΙ ΤΙΣ 3 ΕΚΚΡΕΜΕΙΣ ΑΝΑΛΗΨΕΙΣ ΣΥΝΟΛΟ 1500 ΕΥΡΩ .....ΣΥΝΕΧΙΖΟΥΜΕ ΜΕ ΥΠΟΛΟΙΠΟ 9670 ΚΑΙ ΕΛΠΙΖΩ ΝΑ ΠΡΟΧΩΡΗΣΟΥΝ ΧΩΡΙΣ ΤΗΝ ΨΥΧΟΦΘΟΡΑ ΑΝΑΜΟΝΗ ΜΕΧΡΙ ΤΗΝ ΔΙΕΚΠΕΡΑΙΩΣΗ ΤΗΣ ΥΠΟΘΕΣΗΣ ....

ΚΡΑΤΑΜΕ ΑΝΟΙΧΤΗ ΤΗΝ ΕΠΙΚΟΙΝΩΝΙΑ ΚΑΙ ΣΑΣ ΕΥΧΑΡΙΣΤΩ ΠΟΛΥ

Dear ARTOULIN,

We are happy to confirm that your previous requested withdrawal request has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

We wish you a great week ahead!

Best regards,

Frumzi Casino team.

Dear Frumzi Casino,

thanks for your message.

Dear ARTOULIN,

that's a great news. Please keep us informed about any new development.

DEAR Katarina

OF COURSE I WILL INFORM YOU OF EVERY DEVELOPMENT...

THANKS!!!

ΑΓΑΠΗΤΗ Katarina

ΦΥΣΙΚΑ ΚΑΙ ΘΑ ΣΑΣ ΕΝΗΜΕΡΩΝΩ ΓΙΑ ΚΑΘΕ ΕΞΕΛΙΞΗ...

ΕΥΧΑΡΙΣΤΩ!!!

DEAR Katarina

SINCE 17/3/25 I MADE THE FIRST WITHDRAWAL REQUEST AT FRUMZI CASINO AGAIN, I BOTHERED THEM TODAY AND GOT ​​THE SAME ANSWERS AGAIN ABOUT PATIENCE ETC.

ΑΓΑΠΗΤΗ Katarina

ΑΠΟ 17/3/25 ΠΟΥ ΕΚΑΝΑ ΕΚ ΝΕΟΥ ΤΟ ΠΡΩΤΟ ΑΙΤΗΜΑ ΑΝΑΛΗΨΗΣ ΣΤΟ FRUMZI CASINO ΤΟΥΣ ΕΝΟΧΛΗΣΑ ΣΗΜΕΡΑ ΚΑΙ ΠΗΡΑ ΠΑΛΙ ΤΙΣ ΙΔΙΕΣ ΑΠΑΝΤΗΣΕΙΣ ΠΕΡΙ ΥΠΟΜΟΝΗΣ ΚΛΠ

Dear ARTOULIN,

thanks for your message and the update.

Dear Frumzi Casino,

could you please prioritize processing the withdrawal requests at your earliest convenience?

DEAR Katarina

UNFORTUNATELY NO RESPONSE TO MY WITHDRAWAL REQUESTS.....

FROM 17/03/25 .....THIS WHOLE SITUATION WITH FRUMZI CAZINO IS INCREDIBLY DISAPPOINTING TO ME.

ΑΓΑΠΗΤΗ Katarina

ΔΥΣΤΥΧΩΣ ΚΑΜΙΑ ΑΝΤΑΠΟΚΡΙΣΗ ΓΙΑ ΤΙΣ ΑΙΤΟΥΜΕΝΕΣ ΑΝΑΛΗΨΕΙΣ ΜΟΥ .....

ΑΠΟ 17/03/25 .....ΜΕ ΣΤΕΝΑΧΩΡΕΙ ΑΠΙΣΤΕΥΤΑ ΟΛΗ ΑΥΤΗ Η ΚΑΤΑΣΤΑΣΗ ΜΕ ΤΟ FRUMZI CAZINO

DEAR Katarina

I JUST RECEIVED 1000 EUROS INTO MY ACCOUNT FROM FRUMZI CAZINO.

WE STILL HAVE A LONG WAY TO GO UNTIL THE ENTIRE AMOUNT I HAVE EARNED....I WANT TO HAVE YOU BY MY SIDE.....

ΑΓΑΠΗΤΗ Katarina

ΜΟΛΙΣ ΤΩΡΑ ΜΟΥ ΕΒΑΛΑΝ 1000 ΕΥΡΩ ΣΤΟ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ ΑΠΟ ΤΟ FRUMZI CAZINO.

ΕΧΟΥΜΕ ΑΚΟΜΑ ΑΡΚΕΤΟ ΔΡΟΜΟ ΜΕΧΡΙ ΤΗΝ ΔΙΕΥΘΕΤΗΣΗ ΟΛΟΥ ΤΟΥ ΠΟΣΟΥ ΠΟΥ ΕΧΩ ΚΕΡΔΙΣΕΙ....ΕΠΙΘΥΜΩ ΝΑ ΣΑΣ ΕΧΩ ΣΤΟ ΠΛΕΥΡΟ ΜΟΥ.....

Dear ARTOULIN,.

Thank you for the update. I appreciate your continued patience regarding this matter with the casino. As you previously mentioned, there is long way to go. I have contacted the casino on several occasions to expedite the process, but have yet to receive a response..

DEAR Katarina

Thank you very much for your effort, I appreciate it immensely..... you understand that all this constant waiting that they ask from FRUMZI is very heartbreaking.... I wonder how long it will take at this rate to repay me.....so one more reason to ask for your support until the end....🙏🙏🙏

ΑΓΑΠΗΤΗ Katarina

Ευχαριστώ πολύ για την προσπάθειά σας το εκτιμώ αφάνταστα..... καταλαβαίνετε ότι όλη αυτή η συνεχή αναμονή που ζητούν από το FRUMZI είναι πολύ ψυχοφθόρα.... αναρωτιέμαι σε πόσο χρόνο με αυτό το Ρυθμό θα με αποπληρώσουν .....ένας ακόμα λοιπόν λόγο να ζητώ μέχρι τέλους την στήριξη σας....🙏🙏🙏

Dear ARTOULIN,

We would like to confirm that your recent withdrawal request has been processed, and the money has been sent from our side on March 31st, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Regarding the last three withdrawal's, requested on March 29th, 30th and 31st. Will be processed at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,

Frumzi team.

Dear Frumzi team,

Due to the excessive delay in resolving this complaint and the protracted payment processing times experienced by the player, we have made the decision to close this complaint as unresolved. This will result in a reduction of your casino's safety rating. We consider such delays to be detrimental to player fairness and a lack of respect towards active and compliant players.

Dear ARTOULIN,

Despite our communication with the casino team even outside of this thread and their numerous assurances that your withdrawals will be processed at a faster pace, the casino team has failed to fulfil the expectations. As I have mentioned previously, we understand that withdrawal limits and processing times are common practices within the industry, and in some cases, there could be some unexpected complications; however, this complaint has been open for more than 3 months, and the casino team has still failed to improve the payment times, and furthermore, they failed to even stick to their own standard processing times as mentioned in their terms and conditions without any valid reasons.

At Casino Guru, we prioritize fairness and transparency, and we believe these prolonged delays fall short of the standards expected from a reputable casino. Despite my persistent efforts to advocate for a resolution on your behalf, the casino has not taken meaningful steps to address the issue, which leaves me no other option than to close this case as Unresolved—Against fair gambling—intentional withdrawal delaying on the casino side.

I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react and disburse the remaining winnings to you as a one-off sum, we will reopen the complaint, and you will be notified by email. In the meantime, if you want to take your complaint further, I would suggest you submit a complaint to the Anjouan Gaming Authority through the validator on the casino's website ( Anjouan Gaming Validation Page) as it appears, the casino has not acted in accordance with its rules on multiple occasions in this particular instance.

Please let me know if and how they responded at katarina.d@casino.guru if you try this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Katarina

We’ve reopened this complaint at the request of Frumzi Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear ARTOULIN,

we have received confirmation from the casino that your balance has been paid in full.  Could you please confirm the arrival of your funds?

Dear Katarina

On 2/4/25 I sent an email informing you that my claims have been fully paid by FRUMZI casino.

Thank you very much and good luck to everyone....

Αγαπητή Katarina

Από 2/4/25 έστειλα email και σας ενημερωσα ότι έχει γίνει η πλήρη αποπληρωμή των απαιτήσεων μου από το FRUMZI casino

Σας ευχαριστώ πολύ καλή συνέχεια σε όλους....

Dear ARTOULIN,

We’re thrilled to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.

Thank you in advance for your time.

Best regards,

Katarina Duboak

Casino.Guru