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My winnings and my withdrawal were canceled, the Attendant said that I exceeded the 10% bonus, I tried to talk but I couldn't get my money back, I am very dissatisfied and I think this is very wrong.

Meus ganhos e meu saque foram anulados, o Atendente disse que eu ultrapassei os 10% do bônus, tentei conversar mas não consegui meu dinheiro de volta, estou muito insatisfeita e acho isso muito errado.

Hello erikasilrocha,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galactic Wins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use? Did you bet over the maximum allowed limit while using the bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear erikasilrocha,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.