Hej Branislav og PVD2021 ,
Jeg har sendt en mail til spilhistorikken igen i Excel-format. Jeg har markeret spillerens gratis spins gevinster i lilla og første indsatser over 10% i gult.
Tillad mig at præcisere indsatskravene for gratis spins.
Da gratis spins er fastsatte indsatsbeløb for et forudindstillet antal runder, kan vi ikke knytte omsætningskrav til dem.
Derfor tilføjes eventuelle gratis spins gevinster til bonussaldoen sammen med et omsætningskrav på x45.
Som udgangspunkt er alle gevinster fra gratis spins bonuspenge og behandles som sådan.
Derefter er alle gevinster fra det bonusbeløb gevinster med rigtige penge.
Oprindeligt havde spilleren et omsætningskrav på $432,9.
Da bonusbeløbet var $9,62, var spillerens maksimalt tilladte indsats $0,962.
Han lavede en indsats på $1, efter at have satset $47,4, stadig inden for indsatskravene.
Derefter lavede han 31 indsatser på $1,25 efter at have satset yderligere $92,9.
Derfor, ja, var spilleren stadig inden for indsatskravene, da han overtrådte T&C'erne.
Vi har en åben kanal til alle vores spillere til at kontakte os via Live Chat eller e-mail, men desværre kontaktede spilleren os aldrig med spørgsmål vedrørende den bonus, han modtog.
Men når vi uddeler enhver form for bonus, til enhver spiller, giver vi spilleren de relevante T&C'er - Det være sig via Live Chat eller e-mail - som det er sket i dette tilfælde.
Derudover er det ikke første gang, spilleren har modtaget og spillet gratis spins, siden han registrerede sig hos os, derfor havde han adgang til information og T&C'er flere gange.
Vi er forpligtet til fair game og at holde alle vores spillere glade, og vi er glade for at udbetale eventuelle gevinster, der er vundet på vores side inden for vores betingelser.
Havde spilleren modtaget de gratis spins som en del af et indskudstilbud/-pakke, ville jeg have været glad for at tilbyde en refusion for denne situation. Denne spiller har dog aldrig indbetalt hos os, derfor er der ikke noget at tilbyde.
Jeg vil gerne afklare tingene yderligere, hvis det er nødvendigt.
Med venlig hilsen
Galaxyno Casino
Hello Branislav and PVD2021,
I have emailed the game history again in Excel format. I have marked the players free spins winnings in purple and first bets over 10% in yellow.
Please allow me to clarify the wagering requirements for Free Spins.
Seeing as free spins are set bet amounts for a preset amount of rounds, we cannot attach wagering requirements to them.
Therefore, any Free Spins winnings are added to the bonus balance together with a wagering requirement of x45.
Basically, any winnings from free spins are bonus money and are treated as such.
After that, any winnings from that bonus amount are real money winnings.
Originally, the player had a wagering requirement of $432.9.
Seeing as the bonus amount was $9.62, the player's maximum allowed bet was $0.962.
He made a bet of $1, after wagering $47.4, still within the wagering requirements.
Following that, he made 31 bets of $1.25, after wagering another $92.9.
Therefore, yes, the player was still within the wagering requirements when he breached the T&C's.
We have an open channel to all of our players to contact us via Live Chat or Email, but alas, the player never contacted us with questions regarding the bonus he received.
However, whenever we give out any type of bonus, to any player, we provide the player with the relevant T&C's - Be it via Live Chat, or email - as is what happened in this case.
In addition, this is not the first time the player received and played free spins since he registered with us, therefore, he had access to information and the T&C's several times.
We are committed to fair game and keeping all of our players happy and we are happy to pay out any winnings won on our site within our terms.
Had the player received the free spins as part of a deposit offer / package, I would've been happy to offer a refund for this situation. However, this player has never deposited with us, therefore, there is nothing to be offered.
I would be happy to clarify things further, if it is necessary.
Regards,
Galaxyno Casino
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