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I'm just being given the run-around with this verification process and have no idea what they really want from me. I want 

Also bei der Verifizierung werde ich nur hin gehalten und hab keine Ahnung was die eigentlich von mir haben Wille ich bitte um 

Dear Nvm1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

selfie with driving license was accepted

I first sent an A1 bill to my place of residence/address, it was rejected, then my electricity bill was accepted

and then my driving license was accepted individually

and now they want a government document with place of residence but don't know what to send...

selfie Mit Führerschein wurde akzeptiert

Wohnort/Adresse hab ich zuerst eine A1 Rechnung geschickt wurde abgelehnt dann meine Stromrechnung wurde akzeptiert

und dann noch meine Führerschein einzeln wurde akzeptiert

und jetzt wollen die noch ein Dokument der Regierung mit Wohnort wüsste aber nicht was ich da schicken soll…

Hello! No additional account verification is required at this time. You can create a withdrawal request, however you are required to create a request for an amount not exceeding the daily/weekly withdrawal limit.

Hello everyone,

Thank you both for your replies.

Nvm1991, have you already requested the withdrawal as suggested by the casino?

Dear Nvm1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.