Hej allesammen.
Først og fremmest vil vi gerne undskylde ulejligheden som følge af dine hævninger.
Vi vil gerne understrege, at det ikke var vores skyld, at dine transaktioner blev annulleret. Udbetalinger behandles af vores interne system, mens de er i NY status. Så snart vores kolleger i økonomiafdelingen har behandlet og sendt din betaling, opdateres status til I proces. Det betyder, at betalingen er blevet behandlet af en tredjeparts finansiel tjenesteudbyder, som allerede sender betalingen til banken. Desværre har vi ingen adgang til eller indflydelse på tredjepartstjenesten. Alle de aflysninger, du havde, skyldtes dem. Årsagerne, vi får at vide, er primært "tekniske vanskeligheder" og "afslag fra den udstedende bank". I sådanne tilfælde råder vi dig til at prøve en anden tilgængelig metode, som vores kolleger fra supporttjenesten allerede har nævnt.
Vi vil gerne endnu en gang understrege, at det ikke er os, der annullerer transaktioner, men en tredjeparts finansiel tjenesteudbyder, der har lidt svært ved at omdirigere betalingen til din bank.
Vi ser, at du sandsynligvis bruger det samme kort til udbetalinger. Hvis det er muligt, kan du bruge e-wallets til udbetalinger eller andre metoder, vi forbyder det ikke. Hvis metoden er tilgængelig i din pengekasse, kan du bruge den. Det eneste vi insisterer på er, at alle konti skal være dine, og du skal være ejer af disse konti.
I øjeblikket har du to IN Process-hævninger, der behandles af en tredjepartstjeneste (denne tjeneste bør behandle betalinger inden for 5 hverdage), og 13, som stadig behandles af vores system. Det samlede beløb for disse 13 transaktioner er 64600 SEK, hvilket betyder, at transaktionerne skal behandles inden for en samlet periode på 14 hverdage i henhold til vores regler. I løbet af denne periode kan en eller flere transaktioner til enhver tid blive flyttet til status IN Process, som du måske har bemærket.
Vi beklager ulejligheden og anbefaler på det kraftigste, at du bruger en helt anden udbetalingsmetode, hvis det er muligt.
Vi håber, at dine transaktioner vil blive gennemført hurtigst muligt.
Hello everyone.
First of all, we would like to apologize for the inconvenience caused by your withdrawals.
We would like to emphasize that it was not our fault that your transactions were canceled. Withdrawals are processed by our internal system while they are in the NEW status. As soon as our colleagues in the finance department processed and sent your payment, the status is updated to In Process. This means that the payment has been processed by a third-party financial service provider, which is already sending the payment to the bank. Unfortunately, we have no access or influence on the third-party service. All the cancellations you had were due to them. The reasons we are told are primarily "technical difficulties" and "refusal by the issuing bank". In such cases, we advise you to try another method available to you, as our colleagues from the support service have already mentioned.
We would like to emphasize once again that it is not us who are canceling transactions, but a third-party financial service provider that is having some difficulty redirecting the payment to your bank.
We see that you are probably using the same card for withdrawals. If possible, you can use e-wallets for withdrawals or any other methods, we do not prohibit it. If the method is available at your cashbox, you can use it. The only thing we insist on is that all accounts must be yours, and you must be the owner of these accounts.
At the moment, you have two IN Process withdrawals that are being processed by a third-party service (this service should process payments within 5 business days), and 13 that are still being processed by our system. The total amount of these 13 transactions is 64600 SEK, which means that the transactions should be processed within a total period of 14 business days, according to our rules. During this period, one or more transactions may be moved to IN Process status at any time, as you may have noticed.
We apologize for the inconvenience and strongly recommend that you use a completely different withdrawal method if possible.
We hope that your transactions will be completed as soon as possible.
Automatisk oversættelse:
