GGBet Casino - Spillerens indskud blev ikke krediteret.

I made a deposit on 22-2-2023 using the VCB-QR method on their site, but the money did not show up on my account despite being deducted from my bank account. Although I had successfully made several deposits before, this one did not go through. I contacted the support team for assistance, but they only told me to wait and did not provide any solutions or an estimated time frame. Despite waiting for a month and six days and reaching out to them multiple times, I received the same response.

My transaction ID is 401d3880-45c1-4b17-8f6b-c0a8abda8515

Dear thanhtrungprufco,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

So you're saying there's notthing i can do, beside wait, that i have been doing for 1 month and 7 days? And also GGbet is doing notthing wrong with this?

Dear thanhtrungprufco

Can you please clarify if you are a casino player or sportsbook player?

Thank you!

i'm a sportbook player, i usually bet on Dota 2, and basketball, or maybe some CS go.

Dear GGBet,

Were you able to locate the transaction based on the ID provided by the player?

Hello Nick,

Of course, the deposit was credited days ago.

Kind regards

Dear thanhtrungprufco,

Can you please confirm that the money has arrived?

Dear thanhtrungprufco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.