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Hi, I opened an account at gg.bet on Thursday 15 June 2023. And I received an email fro gg.bet that my account is blocked due to multiple accounts.

Can you assist me with this.

Thank you.

Hello Goitseone,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did have any account in this casino in the past and if yes, why did you create a new one? Did you have any remaining balance on your casino account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick, I don’t have additional accounts with GGbet, I spoke with them today. 18 June 2023. My balance on my account was 507$.

Hello Goitseone,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Dear Goitseone,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.