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Hi ggbet blocked my account without reason and take my money i wish them good death stay away they are robbers and thieves dont give them money wish go to hell!

Dear alexisrosos,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GGBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? How did you learn about your account being blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i had 3 months the money was from football betting yesterday blocked the the only bonus was in casino the real balance was mine!they tell lies that i have double account!my account was kyc verified

Thanks for the explanation.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

What devices did you use in order to play in the casino?

I have played for my mobile and my laptop they are not wearing trousers!Bring me second account and i will pay them lyers of ggbet!

Thank you very much, alexisrosos, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear alexisrosos,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a GGBet Casino representative to join this conversation and participate in resolving this complaint.

Dear GGBet Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can put the statement here and paste the evidence here or send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello all,

The account was blocked for using a strategy to wagering bonuses. 

Dear Stefan, I emailed you the details

Kind Regards

Lyers you dont tell the truth the balance real money was from sports shame on you!You are thiefes if you wear trousers tell from where is the money but you dont you are naked!

Say one time in your life payed troll the truth dont be rediculous the stones laugh with you payed ggbet troll i will say the truth to secure other players to stole them robbers!ggbet troll how much you payed to say lies to people?

Dear GGbet Casino,

Could you please state which strategy the player used to wager the bonus and how he has gained the advantage over the casino?

I am looking forward to your response.

Kind regards,

Stefan

i had played all the numbers in roulette but with real money no bonus

Hello all,

The player makes a deposit, gets a casino bonus on it, then he makes a betting bet, thus "hiding" the real balance. After that he wagering casino bonus from the bonus balance, without risking real money. 

Dear Stefan, did you get my email with the proofs?

Kind Regards

With football bet i dont risk my money?I didnt know to ask you where to play my money mister!Shame on you all the players must know what thief you are..

Dear GGBet Casino,

Could you please state what advantage the player gained by these actions? Has the player received any warning that he cannot wager on sports while the bonus is active? I have checked the bonus terms and found that the player can't use the bonus funds on sports betting, live casino and insta games. But the player has used the real money to wager on sports. Has the player won anything on these sports bets?

I am looking forward to your response.

Kind regards,

Stefan

Yes i win in football with real money so they blocked my account nobody warned me for such a thing!I deposit those lyers many times i didnt steal them they steal me robbers...

The player won from betting on sports 263 euros, but betting bets are made with the expectation that the money from the real balance will be "blocked". At this time the player is wagering bonus balances from the bonus balance. The money that has transferred to the real balance as a result of wagering bonuses in this way amounts to 461 euros.

We believe that there was a constant violation of paragraph 18: while playing with an active bonus it is prohibited to use any strategies aimed at fulfilling the bonus wagering requirements.

Kind Regards

The bonus was for slots you didnt tell me nothing not to play my real money to football you are lyer stop telling lies to people shame on you....The stones laugh with you all the players must listen that they block the account if you play football bet if you want give them money...

Dear GGbet Casino,

Could you provide us with the terms and conditions of the bonuses the player has used?

Thank you very much in advance.

Kind regards,

Stefan

Dear Stefan,

The player received more than 100 bonus balances, some of which are temporary bonuses, which have expired and their rules are not possible to provide, but also the player often received bonuses available permanently, here is a link to them: 

https://gg.bet/en/promotion/weekend-bonus

https://gg.bet/en/promotion/weekly-bonus

The main common rule between them all - the general rules of casino bonuses, which are available at https://gg.bet/en/casino-bonus-terms

We strongly believe that in this case there was a violation of paragraph 18 of these rules.

Kind Regards

Something else you will say?All the same again again.The truth is that you are robbers where is the money?All the players understand what a thief you are mister.....

Dear GGBet Casino,

The player had to wager only the bonus amount. There was no need to wager the deposit amount. The bonus was wagered only on slots. Could you please state what advantage has the player gained?

I am looking forward to your response.

Kind regards,

Stefan

Dear Stefan,

The player makes a deposit, gets a bonus on it. Accordingly, at this point, the player has two balances - a real balance and a bonus balance

According to the principles of our platform, in the first place the real balance is used for gambling, and only if there is no money on it - the bonus balance. 

In this case, the player after receiving a bonus does not play casino games from the real balance, but only makes bets, which are done in order to put money away from the real balance. In order to achieve this goal, not quite fair bets are made. For example, for the last match PAOK vs Olympiacos before the blocking, the following bets were made: bet on a draw in the match, Draw No Bet, as well as Olympiacos Piraeus win. Based on this, the player in any case received money back, but in fact received more than the bet.

While the money from the real balance is in play, the player plays casino games in order to meet the conditions for wagering casino bonuses.

Given all of the above, we consider it a strategy whose goal is to meet the conditions for wagering bonus, the advantage of which is a low risk of losing real money.

I would also like to note that if the player prefers betting bets and only plays casino games because of the bonuses received, the percentage of betting bonuses received would be much higher, but the player has a ratio of about 5 betting balances to 95 casino bonuses

Kind Regards

Lyer tell the truth one time in your life thief the players must warned that you are robbers.You have to steal 60 euro what a great casino you are scamers!!!You dont wear trousers ggbet troll

Stop telling lies robber i win with real money no with bonus nobody believes you payed gg....bet troll!You must be proud to stole money from the players you are nothing but scamers its not raining they spit on you ggbet troll....

Dear GGBet Casino,

The player has used real money to bet on sports and bonus money to wager the bonus amount. As the bonus terms require to wager just the bonus amount and not the deposit amount, from our point of view, the player hasn't gained any advantage.

We kindly ask you to consider paying the player.

I hope we can come to a mutual agreement.

Kind regards,

Stefan, Casino.Guru

To understand the day that blocked my account they let me deposit money and after ten minutes blocked my account.How fair is that mr GGBET? You didnt tell me nothing....

Dear Stefan,

With all due respect, the player used the money from the real balance solely to set aside money from the real balance to wagering bonuses, which is a bonus wagering strategy and is prohibited by our rules.

If we have reasonable grounds (which I described in previous posts) to believe that the player is using such strategies, then the Administration reserves the right to void all the player's winnings and block the gaming account on the permanent basis, which is exactly what happened.

Kind Regards

Scammers stop telling lies you stole the money i deposit you have the strategy to steal players money mr GGBET.....Shame on you thief

Dear GGBet Casino,

In this case, we believe the player hasn't gained any advantage and should receive all funds back.

We kindly ask you to pay the player or we will be forced to close the complaint as "unresolved" which will lead to a negative rating of the casino on our website.

I appreciate your understanding.

Kind regards,

Stefan

Hello everyone!

Give me a few minutes, I'll go over all the information in this thread and give you an answer.

Thank you for your participation in this discussion. We have carefully reviewed all the information provided, and as a result, we have reconsidered the resolution. The account has been successfully unblocked. However, please note that bonuses will no longer be available to the user in order to prevent any potential misuse and avoid misunderstandings in the future.

We apologize for the time it took to resolve this matter and any inconvenience it may have caused.

Thank you for your understanding.

The casino payed me i want to thank casino guru and stefan without them i couldnt do anything i am grateful thanks!

Dear alexisrosos,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas